To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Communication Channels
Discussion List
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Emails are not getting created as incidents in RightNowSummary Emails are not getting created as incidents in RightNowContent Hi, I came across a weird situation as few of the emails from a sender are not reaching to RightNo… -
Cobrowse and Syndicated ChatContent Hi - We have added our cobrowse solution to a cloud software that we support - this works perfectly fine. We are now adding our syndicated conditional chat to th… -
First Message on Chat windowSummary How the Estimated time in welcome message of chat window estimatedContent In DCS chat window, the Welcome or the first message in the Chat window is 'You are pos… -
See individual emailsSummary How do I see individual emails that have bounced back to OSvCContent Hello, How do I find emails that have bounced back to OSvC from a mailing? I can see how man…User_2025-10-31-01-08-51-703 48 views 4 comments 0 points Most recent by User_2025-10-31-01-08-51-703
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Inline image security with forwarded emailsSummary How to secure inline imagesContent We've had this come up as a potential issue with one of our customers. They're often sent sensitive data as inline images in a…
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Cobrowse and multiple screensContent Hi - We are implementing Cobrowse with our live chat team and would like to be able to switch between the customers screens/monitors in advanced mode - instead o…
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Chat- Holiday MessageSummary how to use CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG msg baseContent We're using the chat conditional link widget on our customer portal pages. I've tested it for hol…
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Open Contact when incoming ChatSummary Open contact workspace when incoming ChatContent Hi All, I am using the Chat channel in BUI of ORN (19B) and i don't find way for open contact workspace where i …
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SMS from Oracle Engagement CloudSummary How to send text messages to Service Request's ContactsContent Has anyone implemented a solution to send SMS via OEC? How was it done? Do we need an external ven… -
Co-Browse Stealth Mode on Mobile DevicesSummary Co-Browse Stealth Mode on Mobile DevicesContent Good day! I have been researching but was not able to find out how to use Stealth Mode on a mobile device. I know… -
Gmail Question Mark icon for email address forwarded to default Oracle addressSummary can I make the question mark not show up in gmail when the email address we are using forwards to OracleContent I have set up an outlook mailbox that forwards ov…
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Making standard text read-onlySummary Making standard text read-onlyContent Hello, We've been asked by some of our customers if its possible for an agent using OSvC to add standard text to an inciden…
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Collecting client info from each co-browse sessionSummary How to collect and report on the client info from each co-browse sessionContent I know that it's possible to view the Operating System and Browser of Customer Po… -
Co-Browse - Deleting bulk add user requests in LivelookSummary Co-Browse - Deleting bulk add user requests in LivelookContent Good morning, How can we delete past requests to add bulk users in Livelook? See attachments. Than…
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Co-Browse Remove Advanced ModeSummary Co-Browse Remove Advanced ModeContent Hello, Can anyone tell me if its possible to remove or disable the "Advanced Mode" button in the Co-Browse console? -Kerry …
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Warning for customers 30 minutes before chat window closesSummary Warn customers of closing chat 30 minutes before chat window closesContent Hi! I have searched the OSC, documentation and the forums to see if there is a setting…Sjoerd Spring in 't Veld-145555 35 views 4 comments 0 points Most recent by Sjoerd Spring in 't Veld-145555 -
CoBrowse on Mobile - Fact or Fiction?Summary Does CoBrowse work on MobileContent I am having a hard time deciphering from the documentation and community if Co-browse should work on a mobile device and if i… -
How to get media toolbar to show upContent Hello, I have been stuck on this for multiple days trying to figure out how to get my media toolbar to show up on the services CRM side of the engagement cloud, …User_2025-02-05-05-20-30-025 35 views 1 comment 0 points Most recent by User_2025-01-31-00-30-32-814
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Limit number of chats per IPSummary I would like to find a way to limit chat per IP at the same timeContent Are there any business rules or configuration settings to limit the number of simultaneou…User_2025-07-18-03-19-20-600 48 views 1 comment 0 points Most recent by User_2025-01-31-00-30-32-814
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Popup Proactive chat after 10 seconds in case of no action on customer sideContent Hi, Is there an option to pop up the ProactiveChat only after 10 seconds of no action from customer side? BR, Ionut. Code Snippet RightNow.Client.Controller.add…User_2025-02-03-18-57-54-315 31 views 5 comments 0 points Most recent by User_2025-02-03-18-57-54-315
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RESCHEDULED: CX – Visual Engagement with Oracle Service Cloud: Refresher WebinarContent Due to unforeseen issues, this topic has been rescheduled to 10 July 2019 @ 8am PT. Apologies for the inconvenience. -
different chat hours for different productsContent Our subject matter experts for different products work different shifts. Currently, if we get a chat for a product that is supported by a team that is not online… -
Trigger Chat "Position in Queue" messageSummary Trigger Chat "Position in Queue" messageContent Hello, I'm in the process of changing the wording of the Chat Position in Queue Message e.g. "You are position X …User_2025-02-01-05-21-45-102 29 views 3 comments 0 points Most recent by User_2025-02-01-05-21-45-102
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CX – Visual Engagement with Oracle Service Cloud, 13 March 2019, 8 a.m PT - Submit QuestionsContent Submit your questions for the CX – Visual Engagement with Oracle Service Cloud session to have them answered during the live event. Post your questions by postin…
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Meaning of Chat StatesSummary Does any one knows the meaning of each of the existing chat states?Content Hi, Does any one knows the meaning of each of the existing chat states? Someone could …User_2025-02-03-16-30-09-223 47 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328
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create custom chat using rest api on external pageSummary create custom Chat functionality on external pageContent Hi everyone, I want to create custom chat interface on external page and it shoud serve the same fucntio… -
Email SR Auto-responseSummary Wrong email being sentContent Hello, I've created a new system response email for when an employees email in an SR (using HR Help Desk), the response email works…User_2025-01-28-01-50-47-122 69 views 2 comments 0 points Most recent by User_2025-01-28-01-50-47-122
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ChatBot integrationSummary ChatBot integration with ORNContent Hello Team, I would like to understand that how we can integrate the Chatbots with service cloud, is it possible? Does anybod…
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Service Cloud integration with What’s App.Content Hi all, I have a question regarding Service Cloud integration with What’s App. Customer wants agents to be able to correspond via chat through the What’s App cha…
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installing Livelook on a sharepoint site?Summary has anyone had success installing livelook/cobrowse on a sharepoint site?Content Just curious if anyone has details on how they made this work? Is the installati…