To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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Chat Post MessageContent Hi, I'm customizing chat_landing.php page. About the Chat Post Message, I want to delete the text (not the entire widget) Type your message here, then click Send… -
Block links and attachments in ChatContent Hello, I was wondering if there is a way to block hyperlinks and file attachments in Chat. We have a customer that uses chat for customer service, and they got h… -
Help with Chat Agent Event tableContent The chat agent Event table has the following values defined for Agent Event 1 - Log-on 2 - Engagement Request Sent 3 - Engagement Request Canceled 4 - Idle 5 - N…
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How to change Incident search report for Chat wrap-up?Content Hi, we use the option to let the Agent decide whether to create a new Incident, attach to an existing Incident or not create an Incident at all at the end of a C…Clemens-Christoffer Meyreiss-Oracle 38 views 2 comments 0 points Most recent by Jessica Bradley-Oracle -
Chat Transfer - Not Changing Greetings messageContent Hi, We have set different custom chat greetings message for each departments. When the chat agent transfer the customer's chat from department 1 to department 2,…
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Point to different chat queue at certain date and timesContent When a user completes the chat form and requests a chat session, we need it to point to a different chat queue between a certain time and date, how could this be…
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Chat transcript scrollingContent Is chat transcript scrolling preference specific to the agent? How can this be configured to match each agent's preferences? Version Service Cloud
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Co-browse functionContent Hi All, By using the cobrowse functionality,is it possible to see other sessions of the end user side. Thanks, Muthu
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Multiple Chat Sessions - Flash/Color Change issue in TABContent Hi, I will chat with multiple customers at same time. If I'm chatting with only only customer, then I'm not facing any issues here. But when I'm already chatting…User_2025-02-03-19-28-13-393 28 views 2 comments 0 points Most recent by User_2025-02-03-19-28-13-393
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How to Add an Answer Link to the CHAT_GREETING_MSGContent We would like add an answer link within the CHAT_GREETING_MSG but haven't been success in getting the link to appear. Version Nov 15
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Chat script security issueContent Hi, One of the Cloud pages is using the reactive chat widget and the issue is that when running the embedded chat script in our page, the chat script is includin…
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How to prevent missing an incoming chatContent Hi, Below is the requirement by one of our agents: "There are instances of Agents missing incoming Chats because the notification blinking is not disruptive enou…
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Chat form fieldsContent Hi, a customer only wants to include an optional first name field on the chat launch form. After reading documentation/some community threads I assume: 1) If you…
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Engagement Engine Proactive Chat widget "Question Label", "Accept button", and "Reject Button" text.Content Hi, We are implementing proactive widget for 13 different languages through EE. Within the EE we are setting the "Question Label", "Accept button", and "Reject B…
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Chat Availability AlertContent Is there a way to create some type of Pop-Up Alert that could warn Supervisors that there weren't any available agents on Chat (during our regular business hours…User_2025-02-03-19-20-36-805 24 views 4 comments 1 point Most recent by User_2025-02-03-16-51-39-328
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unable to start cobrowse sessionContent We're trialling basic cobrowse capability during a chat session within CP. I have followed the user guide to create workspace and placed the cobrowse premium wei…
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Appending Chat Question in TranscriptContent Hi All, In the "chat launch" page, I have included "Question" field (which is actually incident.subject field). So the end user has to also enter the "Question" …
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Can we add a feature to an unsupported version of Service cloudContent I am on an old version of the Service cloud (Aug 2014), which is now out of support. We are not scheduled to upgrade this for a while (4-6 months), due to enviro…User_2025-02-03-22-31-45-990 7 views 2 comments 0 points Most recent by User_2025-01-30-19-06-33-073
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Where to get the Widget ID for PAC within CP?Content Someone asked a similar question before but the answer was more for SPAC. I'm trying to figure out how to get Proactive Chat happening with the Engagement Engine…
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Engagement Engine not setting a custom select list Field value in the chat formContent Hi, We have a requirement to capture a js variable value from the source page through EE and set the select list field in the Chat Form with that value. E.g. On …
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Chat Availability in Testing EnvironmentContent Hi All, I am working on some changes in Chat page in Testing Environment. So I want to make the chat pages in TEST environment available all time (i.e 24/7 ). Pl…User_2025-02-03-19-28-13-393 5 views 2 comments 0 points Most recent by User_2025-02-03-19-28-13-393
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Putting chat link on non-CP pageContent Hi, I have a customer that wants to put a chat link into a non CP page. For that, is necessary the syndicated widget chat. For doing that...is it always necessar…
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Post chat Third-Party pop-up surveyContent Hi, We are using proactive chat on our corporate website .When the customer accepts , they would need to fill First Name, Last Name and Email Address to launch t… -
Chat Font Color ChangeContent Is it possible to change the font color of the Chat Landing Page chat transcript area? OOTB all chats are black but need to have the End User chats to be in Blac…
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Chatbot feature from Oracle CloudContent Hi All, Whether Oracle chat is offering an API for making it possible to forward users messages and send an automatic reply to the user using a nodejs backend or…
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Conditional Link and co-browsingContent Hi All, Whether co-browsing works with conditional chat link? Agent can Interact with callers directly on the website by pushing links and documents, or viewing …
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Custom chat queue as default chat queueContent Hi All, Can I use custom chat queue in place of default chat queue without using any rule. I used rule to route the chat request to custom chat queue but is ther…
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Agent First Name Variable in Chat Standard TextContent Hello, Is there a way to have just the agent's first name in a chat Standard Text variable? There are a variety of end-user name options. The only options for ag…
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Priority Chat for VIP CustomersContent Hi, What do you think is the best approach in offering VIP customers priority chat? Thanks in advance! Version OSvC May 2016 -
Private Note Email IssueContent When our agents are adding private notes email type when they send the contact is getting an email also the Incident Unresolved message template. This email to t…