To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Communication Channels
Discussion List
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Contact Custom field in chat_launch.phpContent I have created a custom field, contacts.c$contact_source and want to add it in the chat_launch page. I've updated the code as below: But, it gives me the below …User_2025-02-03-19-29-40-464 36 views 10 comments 0 points Most recent by User_2025-02-03-17-31-40-230 -
Adding Co-Browse to Non-RightNow Page or Without Requiring LoginContent Hello RightNow Community, I come to you for some help in identifying the best solution to our problem. We recognize that co-browse is a viable tool to solve our …
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Controling when Chat Transcripts are sent.Content Hi, New to this so I hope that this question is not too basic, however currently, chat transcripts are automatically being sent at the termination of a chat. Wha…User_2025-02-01-08-44-37-989 20 views 4 comments 1 point Most recent by User_2025-02-03-17-20-30-666
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Chat Survey within Chat Window?Content This used to be an option within the product, but I'm not sure if it's still avaiiable. Can we pop a chat survey in the chat window rather than opening in the br…User_2025-02-03-17-00-01-723 46 views 7 comments 1 point Most recent by User_2025-03-07-01-32-42-212
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Options for linking to chats from an external pageContent Hello, We recently upgraded to May 2010 and Customer Portal. We really like the level of customization available to the Customer Portal pages. We do not have cha…User_2024-12-17-21-35-06-324 19 views 7 comments 0 points Most recent by User_2025-02-03-20-16-45-224
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Changing "Incoming Chat" Agent AlertContent We have been using chat for a couple of months now, and are starting to get some good feedback from our agents. The biggest issue which they would like addressed…
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Customising the CHAT_GREETING_MSG messageContent Hi! I'd like to change our current welcome message ("Hi, my name is . How may I help you?") to display the agent first name as defined by the staff account panel…
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Uploading attachment via chatContent With the November 2009 release when a customer uploads an attachment via Chat is the upload secure (https, encrypted, etc…)?User_2024-12-17-19-43-16-910 20 views 7 comments 0 points Most recent by User_2025-02-03-19-49-57-702