To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Communication Channels
Discussion List
-
Popup Proactive chat after 10 seconds in case of no action on customer sideContent Hi, Is there an option to pop up the ProactiveChat only after 10 seconds of no action from customer side? BR, Ionut. Code Snippet RightNow.Client.Controller.add…User_2025-02-03-18-57-54-315 31 views 5 comments 0 points Most recent by User_2025-02-03-18-57-54-315 -
RESCHEDULED: CX – Visual Engagement with Oracle Service Cloud: Refresher WebinarContent Due to unforeseen issues, this topic has been rescheduled to 10 July 2019 @ 8am PT. Apologies for the inconvenience. -
different chat hours for different productsContent Our subject matter experts for different products work different shifts. Currently, if we get a chat for a product that is supported by a team that is not online… -
Trigger Chat "Position in Queue" messageSummary Trigger Chat "Position in Queue" messageContent Hello, I'm in the process of changing the wording of the Chat Position in Queue Message e.g. "You are position X …User_2025-02-01-05-21-45-102 29 views 3 comments 0 points Most recent by User_2025-02-01-05-21-45-102
-
CX – Visual Engagement with Oracle Service Cloud, 13 March 2019, 8 a.m PT - Submit QuestionsContent Submit your questions for the CX – Visual Engagement with Oracle Service Cloud session to have them answered during the live event. Post your questions by postin…
-
Error while trying to access the Chat REST APISummary OSC-CREST-00006 while trying to access establishSessionsContent Hello, I am trying to create a Chat REST Client based on the documentation .However, I am getting…User_2025-03-10-22-22-43-573 98 views 4 comments 1 point Most recent by User_2025-03-10-22-22-43-573 -
Meaning of Chat StatesSummary Does any one knows the meaning of each of the existing chat states?Content Hi, Does any one knows the meaning of each of the existing chat states? Someone could …User_2025-02-03-16-30-09-223 46 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328
-
create custom chat using rest api on external pageSummary create custom Chat functionality on external pageContent Hi everyone, I want to create custom chat interface on external page and it shoud serve the same fucntio… -
Email SR Auto-responseSummary Wrong email being sentContent Hello, I've created a new system response email for when an employees email in an SR (using HR Help Desk), the response email works…User_2025-01-28-01-50-47-122 68 views 2 comments 0 points Most recent by User_2025-01-28-01-50-47-122
-
ChatBot integrationSummary ChatBot integration with ORNContent Hello Team, I would like to understand that how we can integrate the Chatbots with service cloud, is it possible? Does anybod…
-
How to use chat icons instead of ProductCategoryInputContent Hi, Currently we are using the ProductCategoryInput widget to initiate a chat. However we have a lot of categories in this list which has meant it has become unu… -
Upgrade site - chats going to wrong interfaceContent Hi, We are on 18B and upgrading to 18D. We have two interfaces. In production, at the moment, all chats on Interface A go to console A with Agent A. Likewise, al…
-
Service Cloud integration with What’s App.Content Hi all, I have a question regarding Service Cloud integration with What’s App. Customer wants agents to be able to correspond via chat through the What’s App cha…
-
installing Livelook on a sharepoint site?Summary has anyone had success installing livelook/cobrowse on a sharepoint site?Content Just curious if anyone has details on how they made this work? Is the installati…
-
Trigger a custom process when a thread is createdSummary I want to trigger a custom process whenever a thread is createdContent Hello All, I want to trigger a custom process whenever a thread is created i.e whenever a …
-
Email content mapping with the Service RequestSummary Anyone can help in providing me with an answer on how to configure the system to map the email content into a service request?Content Hello everyone, I am trying…
-
Removing the (.invalid) from the staff email account with php scriptSummary Hi All, i having a bit of a problem with email table at the moment as i wouold to remove the .invalid from the staff email account signature. any helpContent Hi …
-
Emailing direct to the Oracle mailboxContent Hi, The majority of email we receive is routed through our Exchange mailboxes which have forwarding in place to send on to the Oracle mailbox. We would like to g…
-
Engagement Engine Display Syndicated Conditional ChatSummary Adjust Chat Login Page Height & WidthContent I know we can specify the height and width of the Syndicated Conditional Chat in the Engagement Engine rules, but is…
-
Chats through the Genesys Media BarSummary Trouble getting Chats through the Genesys Media BarContent Hi, we are having difficulties getting chats through the Genesys Media bar. They come to RN (we can se…User_2025-02-03-16-51-39-328 49 views 14 comments 1 point Most recent by User_2025-02-01-08-41-00-820
-
Chat Option AvailabilitySummary Can you hide the chat option if your agents are at full capacity?Content I am trying to understand the functionality of this chat tool. If we set our number of c…
-
Route Chats between CentersContent Hello! Is it possible to give one call center or group 60% of the chats that come in due to staffing issues? Thanks! Chandini
-
Chat Rules How to modifySummary How to modify our Chat Rules so we receive only internal chatsContent How do we change chat rules in Service Cloud so that only internal users can submit a chat …
-
Chat Agent Statistics - Real Time BUISummary Require current status of Agents when using BUIContent Hi The real-time Chat stats reports don't report on agent status when in BUI. As a workaround I've written…
-
Chat Service Optimisation - IdeasSummary Chat Service Best PracticesContent Hi, We are looking into our chat performance and are finding some issue affecting it. Therefore, I was wondering if anyone wou…User_2025-02-03-16-51-39-328 43 views 2 comments 1 point Most recent by User_2025-02-03-16-51-39-328
-
Can a supervisor view an agents chat as it is happening?Summary Can a supervisor view an agents chat as it is happening?Content Hi, Let's say Agent A has a chat going with a customer. Can their supervisor view that chat as it…
-
Is Oracle Autonomous Chatbot the same thing as VA?Content I saw this event coming up which doesn't mention VA however it sounds almost like VA has been renamed: https://eventreg.oracle.com/profile/web/index.cfm?PKwebID=…
-
Chat links become encodedContent Hi, When an agent sends the customer a link, it's fully encoded and when a customer sends a link to the agent, the link also becomes encoded In fact, not only th…
-
Chat request errorSummary There was a problem with the request and the action could not be completedContent Hi Gurus, When i try to raise chat request as a customer, system is throwing er…
-
send picture to agent within chatSummary send picture to agent within chatContent Dear all,I want send a picture from customer portal chat page to Right now chat agent, when I send message like "",web p…User_2025-02-03-19-46-15-996 44 views 4 comments 0 points Most recent by User_2025-02-03-19-46-15-996