To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Digital Customer Service
Discussion List
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Insert a click to chat link on a HTML pageSummary I would like to insert a link to open the chat window on one of our company's intranet pagesContent I would like to insert a link to open the chat window on one … -
Engagement Cloud - Community Self-Service featureSummary Engagement Cloud - Community Self-Service featureContent Hi Experts, Does "Engagement Cloud - Service" have "Community" feature for customer self-service..kind o…
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Enabling DCS for B2C Consumer ModelSummary Is it possible to use DCS in B2C Consumer model.Content I am trying to use DCS in B2C consumer model. As a First step, tested the Self Service User Registration …
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Allow anonymous access is not working in VBCSSummary Allow anonymous access as checked is not workingContent Hi All, When the customer accessing the DCS portal, he can able to see all the pages like home page, know… -
Best practice for using DevCS and GitSummary Using DevCS instances in multiple environmentsContent We highly recommend that if you received multiple instances of DevCS (Git repo) for your Digital Customer S… -
Knowledge search results do not list any search resultsSummary There are no search results on your new DCS application, but you can see popular articlesContent During configuration it is common to setup your first knowledge …
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Received an HTTP 400 Bad Request error when trying to use the self-registration pageSummary If you have just setup your Digital Customer Service reference application out-of-the-box and recieve a HTTP 4000 Bad Request error. Please follow these stepsCon…
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Unable to set filter for service request list in DCSContent Hi Team, I could not able to set the filter for service request list based upon the changing of the status. Thank you. regards, Ajay -
unable to show the resolved status in the DCSContent Hi All, I want to show the resolved status in the DCS my service request list.can anyone help me in resolving this issue. Thank you. regards, Ajay
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Create Service request option not available in live modeContent HiTeam, I could not able to view the create service request option in the live mode.but in the development mode i can able to view it. can anyone help me sort th…
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Best Visual Builder ApplicationContent Hi, Our customer has license of DCS (Digital Customer Service) & OIC (Oracle Integration Cloud). We have planned to create around 100 pages which is going to acc… -
Difference between Classic & Visual ApplicationContent What is the difference between Classic & Visual Application? Thanks, Mohan
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Support of OAuth for VBCS/DCSSummary Does Oracle Engagement Cloud (DCS Portal) natively support OAuth (vs. SAML) for SSO / authentication capabilities for Oracle Digital Customer Service Portal (VBC…
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Creating an external customer portal and linking the portal with the engagement cloudSummary Can we create a customer portal website instead of the digital customer service and linking the website with the engagement cloud?Content Hello everyone, I have …
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Viewing Sales Orders, Invoices, and Shipments?Summary Can we leverage the DCS framework to include he viewing of Sales Orders, Invoices, and Shipments?Content Are there any limits on what data you can expose into DC…