To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Digital Customer Service
Discussion List
-
DCS: call API only after login successfulSummary DCS: call API only after login successfulContent Hi All, We have created a sample DCS app and added few links in the shell template. In the shell, there is actio… -
Recommendations on DCS aplication developmentSummary Customer requirement to bring all EBS objects (Standard and custom) data and display it in DCS portal which are not service related.Content Dear Team, As we unde… -
ECHO achieves 70% call deflection with a Chatbot for Customer Service – Fishbowl Oracle Webcast SeptSummary Conversational UI Chatbot for Service Cloud Fishbowl Oracle Webcast September 15th 2021Content Conversational AI helps ECHO achieve 400% ROI ECHO Incorporated is… -
Oracle B2B Service version and Visual builder application template versionContent Hi Team, Based on the below document, it say the template that we select to create a application much match with the corresponding B2B service version. If the B2… -
Error while trying to approve self service admin user for DCS setup (SVC-5295588)Content Hi, We are trying to approve the admin user request from Registration Request within OEC the below error occurs "SVC-5295588: The Customer Self-Service groups ar…
-
Retrieve PUDS_ACCESS_TOKENContent We're looking for the authentication mechanism to allow the internal app shown in the DCS iframe to interact with the CX REST API on behalf of the user. The resu… -
Migration of Digital Customer ServiceContent Hi, We want to migrate DCS from dev1 to dev2, after completing the setup is there any other way other than importing and exporting the Visual Builder application…
-
Multiple accounts are not showing up against SSUContent We have assigned multiple account to the same contact which is a self service user. Only that account is showing which we assigned during sign up process. We are…
-
Authenticating DCS Users from Custom Web ApplicationSummary How to authenticate a DCS user automatically using url parameter without asking for credentials Content Our client has a custom web application. There is no SSO …
-
B2B Service Analytics/Graphs in VBCS PortalSummary Best approach to show B2B Service Analytics/Graphs in VBCS PortalContent Hi, We have a need to show multiple graphs/analytics in a VBCS/DCS page. See attached im…
-
Hide chat button during specific hoursSummary Hide chat button during specific hoursContent Hello - I would like to hide the chat inlay button based on specific business hours. I see there is a string named …
-
Chat is not workingSummary We have just implemented a dcs solution for 21B and it's working fine except chat feature. We are unable to initiate a chat.Version 21B
-
Modify chat agent initial responseSummary Modify chat agent initial responseContent Hello - I'm trying to modify the automated initial chat agent greeting. The {AGENT_NAME} variable is not populating the…
-
Persistant DCS Chat session cross domainContent We have build a VBCS based DCS chat for which we want the chat sessions to be persistent when being called from 2 domains. For this we have setup the CORS policy…
-
Restrict Knowledge Article Categories/Types to DCS PageContent We are implementing the DCS Self Service portal and have a scenario where the client wants to have 2 separate portal sites (2 different support teams). Additiona… -
VBCS page with DCS chatContent How can we create the VBCS page to only show the DCS chat. Essentially we could use this VBCS based DCS chat bubble in our website.
-
VBCS page with DCS chatContent How can we create the VBCS page to only show the DCS chat. Essentially we could use this VBCS based DCS chat bubble in our website.
-
Adding the greeting message or disclaimer on chatinlayContent Hi, Is there a way to adding the greeting message or disclaimer on chat inlay. Like for example something like The chat is being recorded for future purpose.. be…
-
DCS enabled VBCS page ends with error on loadingContent We have a DCS enabled VBCS page. The page loads successfully for few seconds before erroring out with An unspecified error has occurred and upon inspection, we f…
-
Why Chatbots are the Future of Customer Service? Webcast on-demandContent Why Chatbots are the Future of Customer Service? AI chatbots can process more than 85% of interactions between a utility and their customers in self-service fash…
-
PDF Report in DCSContent Hi, We have created one BIP report which output format is PDF. It is working fine in fusion. Is it possible to download the same PDF report in DCS? We will conve…
-
New Mobile template to allow for drop down menu'sContent We need the functionality to view and interact with a drop down list view of our client portal when users view or interact using their mobile devices is there a …
-
Corporate Website - DCSContent Hi, Suggest me the best way to access our DCS portal in customer's corporate portal. I planned to suggest our customer to include one link call 'Support' in thei…
-
How to deactivate self-service usersContent Hi, What is the process to deactivate the Users to access the DCS application? Please note that we are using IDCS as IdP not FA. I removed the User Role from Sel…Mohana Gopal S-Oracle 70 views 2 comments 2 points Most recent by Priscila Terazawa - Support-Oracle
-
Conditional exposure of the custom objects data (including related attachments) for unauthenticatedContent We have a requirement to make some information publicly available through DCS. We've created a custom object named PublicData_c. Public access to the PublicData_…
-
Chat optionSummary Third party system/websitesContent Hi everyone, We have OEC and DCS, we now need a chat option on our company website too. Is it possible to show that chat optio…
-
New Webinar - "The Secret to Unlocking Service Excellence: Data"Summary Join us to discuss the vital role data plays in creating great service experiences, how to overcome challenges and leverage new approaches.Content The Secret to … -
Filtering of role while synching of the Users from Fusion to IDCSSummary Filtering of role while synching of the Users from Fusion to IDCSContent Hi All, Is there a way to filter(restrict) some roles to get synced with IDCS when User … -
RESCHEDULED: Service – Digital Assistants (Chatbots) for CX Service, 16 February 2021, 10 a.m PT - SContent Due to unforeseen issues, this event has been rescheduled to 2 March 2021. An updated announcement with the new event details will be posted. Apologies on the in…
-
Forbidden error on DCS portal for dcs users for queue REST endpointSummary JWT token custom field on queue objectContent Hi All I have a custom field JWT token on the queue object of fusion instance, when i am trying to pull it on DCS p…