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Digital Customer Service
Discussion List
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How to secure or segregate Knowledge article inDCSSummary How to secure or segregate Knowledge article inDCSContent Hi Experts, We have a requirement to show the knowledge article to DCS users based on their country. We… -
inputs needed on selfServiceRegistrations from DCSContent Hi All, Am working on DCS Singup functionality, am trying to register the self service user from DCS page it is giving error response as "The client identifier a… -
SSO configuration for DCS portalContent Hi All Ms Azure Ad is the federated IdP. User provisioning is done from client IDM to fusion Application and then to IDCS.we have DCS in place. If we have to pla…
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Service Request Related object dataSummary Service Request Related object dataContent Hi, I have created relation between service request and custom object (project conditions) with 1:M relationship with …
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DCS User MgtSummary Are these features available?Content Hi All, Couple of questions on user mgt. Can you advise? 1. Is IDCS required for all the user credentials? 2. Can we support… -
Unable to sign in to DCSSummary Unable to sign in to DCS with users other than admin userContent Hi guys, Hope you are doing well in these tough times. We are currently trying to login to a sta… -
Select required Business Unit after login to DCS portalSummary What is the suggested way to develop DCS application for a customer having multiple business unit with him and one user in DCS creates SR across his BU'sVersion … -
Fusion IB component in DCSSummary is it supported?Content Quick question - Do we support Fusion Install Base Asset in DCS? If not, is it on road-map? Thanks, Adam Version 20D
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Set the Root page based on RoleSummary How to set the Root page for different rolesContent I have created multiple Root pages for our different role types. How do you set the root page based on a role… -
How to hide few categories based on role in DCSSummary Using DCS component Category Selector, how to hide some of the categoriesContent HI Team Where can we find the DCS Category Selector component related code or de…
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Need report of self-service users on DCSSummary Need a report of the users and/or accounts that are using DCSContent We have a request to provide a list of the customer accounts that are using DCS. I don't see…
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How to display images from object AttachmentsSummary I need to know how to display a file image from an object AttachmentContent Can someone tell me how to get file attachments from the crmRest API and display as i…
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Give a Contact Permission to see Account DataSummary How do I give an authenticated contact user, using PUDS, permission to view Account dataContent Our requirement is for a contact to select an Account Address whe…
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Installed Base Asset object not available in VBCSSummary Installed Base Asset object not available in VBCSContent Hello Guys, We are trying to bring the install base Asset fields to the SR creation page on VBCS, but we… -
Unable to Sign In using DCS 20C TemplateSummary Users are not able to log into the application using the Sign In page of 20C TemplateContent Hi, I am currently implementing DCS using 20C template. Based on the…
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How we can achieve the both (B2B and B2C customer) users access the DCS In 20C template?Summary How we can achieve the both (B2B and B2C customer) users access the DCS?Content As of now, We have used the 20B DCS Template. In 20B "AccountKey" is mandatory to… -
Primary Contact and Account values are not updated for non-registered Self Service Users while creatSummary PrimaryContactPartyId and AccountPartyId are not getting passed for non-registered Self Service UsersContent We have an employee created from Fusion Application …
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Custom Object PermissionSummary How do you setup custom object permissionsContent I need to have GET and POST access to a custom object. I added the URL pattern to my custom object per the mand…
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Enable SSO in DCS portalSummary Enable SSO in DCS portal for customersContent Hi, Is there any document to enable SSO for customers (B2B), what are the different types of SSOs are available ? i…
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How to invoke HCM Self Service transactions from DCS portal using deep linksSummary Invoke HCM Self Service transactions from DCS portal using deep linksContent Am using ${AlertUtils.getURI('ORA_HCM_UIAPP','hcmUI/faces/deeplink?objType=CHANGE_AS…
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Error in DCS Reference Implemetation while setting up Intelligent advisor interviews using VBCSSummary Embedding Intelligent Advisor interview in DCS Reference ImplementationContent I am following below steps to embed OPA interview in a page of DCS Web App 1. I ha…
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Can Self Service User create SR for any other Self Service user from DCS portal?Summary Can Self Service User create SR for any other Self Service user from DCS portal?Content Hi, I understand that Customer Self Service account administrator can rai…
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20B to 20C UpgradeContent Hi, We have developed our DCS pages using 20B template. Is there a easy way to get the latest features from 20C template to our existing application? Currently w…
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Transfer a Conversation from ODA to an Oracle Engagement Cloud AgentSummary Transfer a Conversation from ODA to an Oracle Engagement Cloud AgentContent Below document is for transerring user from ODA to Oracle Service Cloud Agent.https:/…
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Chat InLay - agent availability checkSummary Chat InLay - agent availability checkContent Let's say there are 2 Queues in Oracle Service Cloud/Engagement Cloud. Partner Queue Tech Support Queue Assign bel…User_2025-02-04-11-28-17-913 64 views 4 comments 1 point Most recent by Priscila Terazawa - Support-Oracle
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Sample file for Chat InLay attribute "launch-form-fields"Summary Sample file for Chat InLay attribute "launch-form-fields"Content Could you please let me know file extension for "launch-form-fields" and a sample file to specif…
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Make existing Contact as Self Service UserContent Hi, Can we change the existing Contact as Self Service User through API? I have used the below API https://****.fa.em2.oraclecloud.com/crmRestApi/resources/11.13…
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Multiple user sign up with same email IDSummary Getting an error when we take off the email ValidationContent Hi Team , We have a requirement in which multiple users must be able to sign up into vbcs using sam… -
Change AccountKey from Account NameContent Hi, We have to pass the Account Name as AccountKey while creating the Self Registration user through API. https://docs.oracle.com/en/cloud/saas/sales/20c/faaps/o…
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Adding attachment to Service Request via DCS self service user loginSummary Adding attachment to Service Request via DCS self service user loginContent Hi Experts, Can self service user add the attachment to the Service Request via DCS p…