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Digital Customer Service
Discussion List
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User Sign-upSummary Inability to log into DCS Portal using signed up userContent Hi guys, Hope you are all doing well and staying safe. Im facing a few issues when logging in to DCS… -
Email and Login Page Branding for Multiple ApplicationsSummary How to brand emails and login page for multiple applications with a single IDCSContent We have two DSC applications connected to a single IDCS. IDCS does not pro… -
Account key formatSummary Account key formatContent How have others setup the custom account key field for the B2B registration? Do you write Grooy to create a unique number, use party nu… -
Different Home Page Once Logged-InContent Hi Guys, We have a requirement where we need to show different homepage based on logged in condition. We have set the home page for anonymous users under the Def… -
Invalid attribute "RequestTypeCd" in the payload.Summary How to fix this error - Invalid attribute "RequestTypeCd" in the payload. - observed when creating an application with the 20C template against a 20B B2B service… -
Component updates available - INFO displayed on a new 20C appSummary Explanation for why there is a component update notice displayed on the latest version of the 20C template, and how to fix it.Content When creating a new ODCS ap…
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How to Disable DCS chat Automatically When No Agents is AvailableSummary We would like to know why the chat window is still available even though there are no agents available for a customer to chat with.Content I am posting this on b… -
Edit HTMLSummary Is is possible to add remove items from the HTML Content Can someone tell me where I can add additional tags with the HTML ? * I would like to reference an addit…
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Self Service URLContent Dears, We have VBCS and we need to get the self service link 'URL', Do we need to publish VBCS to get the URL? or how can we get the self service URL? -
Digital Customer Service Documentation NeededSummary B2BContent Dears, We`re getting to start Digital Customer Service and we need any document demonstrating how to start. Thanks.. Version 20B
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In SDP(Service Data Provider) search and date filters are not working simultaneouslySummary In SDP I have enabled Search on one field and the date filter on another field, When I apply date filter, the search wont work after that & even after resetting … -
Hide chat or prevent chat when no agents are availableSummary Hide chat or prevent chat when no agents are availableContent Hello, We have a requirement to hide the chat inlay on the DCS portal if no users are connected. We…
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Best practice for VBCS MashupSummary How to make VBCS Save more user friendly?Content Hi, Trying to get some inputs from VBCS related forums on this topic. We build a custom page in VBCS to display … -
401 Unauthorized error in PUDS SetupSummary 401 Unauthorized while doing selfRegistrationsContent Hi Everyone, We are trying to set up PUDS in 20 A version of B2B. We configured all steps as provided in Or…
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Test Site Refresh - Mandatory StepsSummary Do the mandatory steps need to be repeated in the test site after a test site refresh.Content We completed the mandatory steps to connect our test DCS and test B…
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IDCS as primary IPD for DCS with no Account KeyContent Would it be possible to have an registration without an account using the IDCS as the primary IDP? Version 20B
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Invoking URL with credentialsSummary Invoking URL with credentialsContent Hi, We are trying to invoke URL from vbcs which required credentials, currently we are giving user id/password once the url …
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Error or starting Chat on DCSSummary Error on starting Chat on DCSContent Hi, I have done all setup for Chat but even then when creating chat, it gives error ''Chat not created, check business unit …
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How can we customize "Customer Self-Service" role to avoid giving application access to customer?Content Hi Team, When a customer signs up from the DCS portal, a self-service user is created automatically in OEC application after registration requests is approved. T… -
Transform Chart Data ComponentSummary Transform Chart Data Component to Bar ChartContent I am having issues confirming if the data is in proper format to feed a Bar Chart. The Action chain i followed…
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How to create a Date Filter on ADP(Array Data Provider) with Start Date and End Date RangeSummary How to create a Date Filter on ADP(Array Data Provider) with Start Date and End Date RangeContent HI Team, How to create a Date Filter on ADP(Array Data Provider…
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Chat Message Field is Too Narrow. Here's a workaround.Summary With VBCS 19.4.3.1 with Jet 18.1.3 the Chat message text field where the user would type their message, is too narrow to use.Content This was a regression with t…
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Product Not Appear while creating Service RequestSummary i created more than one service request , but the product did not appear in any of themContent from service >> service request >>create service request >> produc…
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Error in Installed Base AssetSummary I Created Asset , But When I Tried To Access It I got An ErrorContent Dears Kindly Advice Me About This Error , Because I can not access any assets , And Kindly …
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DCS/VBCS administrator user on oracle demo envSummary DCS/VBCS administrator user on oracle demo envContent Hi, I requested a demo env and tried john.dunbar_podname and john.martin_podname. None of these users are a…
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Service Request Navigation to corresponding detail page ASA it is createdSummary Service Request Navigation to corresponding detail page ASA it is createdContent Service Request Navigation to corresponding detail page ASA it is created on the…
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Chat Inlay: Chat Server Base URL from Topology Manager is NULLSummary Chat Server Base URL from Topology Manager is NULL -- Cant initiate chatContent When trying to initiate chat in Inlay i get a 500 error. When trying to initiate … -
Categories are not displaying for the customers in DCSSummary Categories from Engagement Cloud are appearing only for "Customer Self Service Account Administrator" role not for "Customer Self Service User" role.
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Chart not displaying any data for Rest APIContent Chart not displaying any data for Rest API
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Migration of Digital Customer Service from Development to Testing and Production EnvironmentSummary MigrationContent Hi all, I just finished the Mandatory Setup Tasks (Set Up Oracle Engagement Cloud, Set Up Oracle Identity Cloud Service, Set Up Oracle Visual Bu…