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Digital Customer Service
Discussion List
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Seeking your Input for OCW 2025- CX Keynote and Theater SessionsWe want your input ! Planning is underway for Oracle Cloud World 2025 October 13—16, 2025 in Las Vegas. For our CX Keynote and Theater Sessions- we want to hear your sug…Graham McInnes, OPM Team-Oracle 4 views 0 comments 0 points Started by Graham McInnes, OPM Team-Oracle -
WelcomeSummary Welcome to the new forum for Digital Customer Service!Content Start the conversation today about your implementation, questions, best practices. If you are in ne… -
Can URLs From the support portal be changed for better Search engine optimization?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.01.0 Summary of the question: To improve search engine optimization can the support po… -
Error while trying to approve self service admin user for DCS setup (SVC-5295588)Content Hi, We are trying to approve the admin user request from Registration Request within OEC the below error occurs "SVC-5295588: The Customer Self-Service groups ar… -
Can Self Service User create SR for any other Self Service user from DCS portal?Summary Can Self Service User create SR for any other Self Service user from DCS portal?Content Hi, I understand that Customer Self Service account administrator can rai… -
Invalid attribute "RequestTypeCd" in the payload.Summary How to fix this error - Invalid attribute "RequestTypeCd" in the payload. - observed when creating an application with the 20C template against a 20B B2B service… -
Oracle B2B Service version and Visual builder application template versionContent Hi Team, Based on the below document, it say the template that we select to create a application much match with the corresponding B2B service version. If the B2…
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RESCHEDULED: Service – Digital Assistants (Chatbots) for CX Service, 16 February 2021, 10 a.m PT - SContent Due to unforeseen issues, this event has been rescheduled to 2 March 2021. An updated announcement with the new event details will be posted. Apologies on the in…
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Enable SSO in DCS portalSummary Enable SSO in DCS portal for customersContent Hi, Is there any document to enable SSO for customers (B2B), what are the different types of SSOs are available ? i…
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Component updates available - INFO displayed on a new 20C appSummary Explanation for why there is a component update notice displayed on the latest version of the 20C template, and how to fix it.Content When creating a new ODCS ap…
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Chat Message Field is Too Narrow. Here's a workaround.Summary With VBCS 19.4.3.1 with Jet 18.1.3 the Chat message text field where the user would type their message, is too narrow to use.Content This was a regression with t…
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Retrieve PUDS_ACCESS_TOKENContent We're looking for the authentication mechanism to allow the internal app shown in the DCS iframe to interact with the CX REST API on behalf of the user. The resu… -
Migration of Digital Customer ServiceContent Hi, We want to migrate DCS from dev1 to dev2, after completing the setup is there any other way other than importing and exporting the Visual Builder application…
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B2B Service Analytics/Graphs in VBCS PortalSummary Best approach to show B2B Service Analytics/Graphs in VBCS PortalContent Hi, We have a need to show multiple graphs/analytics in a VBCS/DCS page. See attached im…
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How to deactivate self-service usersContent Hi, What is the process to deactivate the Users to access the DCS application? Please note that we are using IDCS as IdP not FA. I removed the User Role from Sel…Mohana Gopal S-Oracle 61 views 2 comments 2 points Most recent by Priscila Terazawa - Support-Oracle
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DCS User MgtSummary Are these features available?Content Hi All, Couple of questions on user mgt. Can you advise? 1. Is IDCS required for all the user credentials? 2. Can we support… -
20B to 20C UpgradeContent Hi, We have developed our DCS pages using 20B template. Is there a easy way to get the latest features from 20C template to our existing application? Currently w…
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Transfer a Conversation from ODA to an Oracle Engagement Cloud AgentSummary Transfer a Conversation from ODA to an Oracle Engagement Cloud AgentContent Below document is for transerring user from ODA to Oracle Service Cloud Agent.https:/… -
Change AccountKey from Account NameContent Hi, We have to pass the Account Name as AccountKey while creating the Self Registration user through API. https://docs.oracle.com/en/cloud/saas/sales/20c/faaps/o…
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Adding attachment to Service Request via DCS self service user loginSummary Adding attachment to Service Request via DCS self service user loginContent Hi Experts, Can self service user add the attachment to the Service Request via DCS p…
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User Sign-upSummary Inability to log into DCS Portal using signed up userContent Hi guys, Hope you are all doing well and staying safe. Im facing a few issues when logging in to DCS… -
Different Home Page Once Logged-InContent Hi Guys, We have a requirement where we need to show different homepage based on logged in condition. We have set the home page for anonymous users under the Def… -
Migration of Digital Customer Service from Development to Testing and Production EnvironmentSummary MigrationContent Hi all, I just finished the Mandatory Setup Tasks (Set Up Oracle Engagement Cloud, Set Up Oracle Identity Cloud Service, Set Up Oracle Visual Bu…
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VBCS provisioning for DCSSummary VBCS provisioning for DCSContent Quick question - For DCS, do we get VBCS provisioned on Fusion SaaS POD or a different POD like PaaS Layer? Also, for VBCS provi…
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How do I know if I setup DCS correctly the first time?Summary Quick steps to validate your first DCS application configuration is completeContent If you just configured Digital Customer Service and completed the documentati…
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Getting Started with Digital Customer Service 19B DocumentationContent Here is the direct link to 19B documentation for Digital Customer Service. Please note, if you are new to DCS, please ensure you complete Chapter 3 for mandatory…
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Implementing Multiple Business Units in DCS - How to?Summary Multiple BUContent Dear All, We have had an recent implementation of DCS for one of the Customer who had multiple business units implemented in Engagement Cloud.… -
Can I install the function to add attachments in the service-request-create-start section ?Summary: I am working on a project where the client wants to add the function to attach files from the creation from the services request form, Content (required): The u…
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Intelligent Advisor with Self-Service usersAs part of our design phase, we are looking to implement a DCS portal with the IA interviews component creating Service Requests within B2B. This will also use the Self-… -
DCS: call API only after login successfulSummary DCS: call API only after login successfulContent Hi All, We have created a sample DCS app and added few links in the shell template. In the shell, there is actio…
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Multiple accounts are not showing up against SSUContent We have assigned multiple account to the same contact which is a self service user. Only that account is showing which we assigned during sign up process. We are…