To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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March Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for March. In this one hour showcase, you’ll get an in-depth look at Oracle's bes… -
WATCH REPLAY: Oracle Fusion Field Service 26A Release Deep Dive - Wednesday, February 18th, 2026Watch the 26A Oracle Fusion Field Service Deep Dive replay here Summary: This a replay the quarterly Oracle Fusion Field Service Release Deep Dive Webinar, this session … -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Routing Plan Run Got Timeout - Can a user be notified?Summary: Although not always, we experience our Routing run status showing Failed due to a Routing Plan Timeout Expired error. There is a fix anyway to consider increasi…
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auto routing error messagesSummary: What are the detailed explanation and the related configuration impacting the below auto-routing error messages ? 1 Assignment will cause Resource Preferences v…
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Ability to optimize route based on resource locationSummary: Hi Team, We have a question related to Routing Rules. We are creating a routing plan to optimize resource route to minimize total travel. Scenario is simple: Re…
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Need to authenticate REST API for Oracle Fusion Field Service Cloud Service - ChatsSummary: I cannot authenticate REST API for Oracle Fusion Field Service Cloud Service - Chats REST Endpoints. How to set up JWT auth? Content (please ensure you mask any…
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Forms PDF – How to Render Checkbox as Checked in HTML Template?Hello, I’m currently testing the 25C Forms PDF functionality for an upcoming customer demo and had a question regarding adding a checkbox in the HTML template. I couldn’…
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How to detect if a File Type property is empty or has a file uploadedSummary: We want to extract Files / Images from OFSC, how to determine the file property is not empty before we make the API calls. Content (please ensure you mask any c…
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Oracle Fusion Field Service Worker Availability IntegrationSummary: We are using 'Oracle HCM Fusion FS Worker Availability' integration in the HCM-FFS accelerator in OIC. It is creating the 'ResourceExceptions' activity type in …
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Refresh a TEST environment from another TEST environment?Summary: Not receiving any response for a request to refresh one of our TEST environments, and the source is another TEST environment. Content (please ensure you mask an… -
Capturing the “Losing Service Window” Alert EventHello community, We hope you can help us with the following question. Is it possible to capture the event that triggers the “Losing Service Window” alert? The client wou… -
New 26A Feature: Message Scenarios Integration Event Delivery ChannelSummary: I am testing this new 26A feature Message Scenarios Integration Event Delivery Channel, and I was able to submit a new event "messageStepTriggered". However, wh…
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Automatic customer notification when technician is predicted to miss service windowSummary: We are trying to implement an automatic notification to customers when a technician is expected to arrive late and will not meet the promised service window. Co…
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Integration between Fusion Service and Field ServiceHi, Team, Following this document: https://docs.oracle.com/en/cloud/saas/fusion-service/faefs/manage-service-to-field-service-integration.html#s20060303 We are building …
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External Application Plugin - Not able to POST dataSummary: Hi , We are trying to embed VBCS application to Fusion Field service , for which we are using External Application Plugin . Here we are trying to send few Work …
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Our OIC integration folks are concerned about the OFS 26B release that is coming out soon.Summary: Our OIC integration folks are concerned about the OFS 26B release that is coming out soon. Content (please ensure you mask any confidential information): Our OI…
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Disable system notifications for a specific Field Service Mobile activity?Summary: The continuous improvement routing system has been implemented and is operating as expected. However, we have identified a drawback related to the notifications…
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In OFS, is there a way to extract audit logs regarding user actions (e.g. user login/logout times)Summary: We have a requirement to provide audit logs regarding the OFS users' actions, like the datetimes of log-in and log-out actions in the system. In the Oracle Fiel…
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starTime in Mobile Framework APISummary: Hello, I need to obtain the start and end times of an activity through Framework API. What parameter should I use to obtain the start date and time of an activi…
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Launch OFFS form inside pluginSummary: In OFFSC plugin, I am trying to launch OFFSC forms from plugin, for that I am referring official ofs forms ad plugin documentation. OFS form is launching from p…
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OFS Monthly Application Deployment - Release Notes Detailed Bug InformationSummary: I was wondering if anyone could advise where we can locate or search for the Oracle Reference number mentioned in the OFS Monthly Application Release Note (see …
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Is there a way to mimic a Not Done action on a pending activity?Summary: We have a button configured which allows our Planners to performing actions on pending activities using a form containing a service request to update these acti… -
Fusion Field Service Data Extraction from Fusion TablesSummary: Hello, Checking on the options to extract and load Field Service data from Fusion into External DB. I have explored the following options: BICC PVOs – could not…
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OFS Workskill Conditions: How to Allow Activity Assignment When Either of Multiple Skills MatchesSummary: OFS Workskill Conditions: How to Allow Activity Assignment When Either of Multiple Skills Matches Content (please ensure you mask any confidential information):…
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routing assigning activity to resources not having the required inventorySummary: Configured a routing plan with the parameter 'Number of days prior to activity date that inventory is required' as 0 . Added Required inventory to the Activitie…
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OFS Activity Duration Override doesn't worksSummary: We have created an override for company level, when i create an activity for resource or bucket it doesn't override the duration Content (please ensure you mask…
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Master Activity ID for Multi-Segment activities not available in non schduled poolSummary: Hello Team, In Oracle Field Service multi-segment activities, we observed that when a segment is moved from Scheduled to Non-Scheduled, the Master Activity ID b…
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Are there plans to deprecate the Oracle Field Service?Summary: With the release of Oracle Fusion Field Service are there plans to deprecate the Oracle Field Service Content (please ensure you mask any confidential informati…
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How to auto-reschedule started but not completed activities in Oracle Field Service?How can i Acheive This When a technician starts an activity in Oracle Field Service but fails to complete it by the end of the day—due to being busy or other reasons—the…
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Error while setting up DebriefSummary: Hi Experts, We are trying to setup the Debrief Screen(its not a plugin anymore) and have created the relevant applications that it needs. However the debrief sc…
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OFSC Plugins - Disabling Client-Side Debug Function in Production EnvironmentsHi Team, We have identified the presence of a client-side debug function, setOfscDebugModes() in the OFSCPlugin which can be invoked directly from the browser console. W…
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Retrieving Master Activity ID for multi-segment activities in Non-Scheduled pool (OFS)Question: How to retrieve Master Activity ID for multi-segment activities in Non-Scheduled pool in Oracle Field Service? Hello Team, We are working with multi-segment (s…