To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Oracle AI World 2025 Sessions on Cloud Customer Connect (Upcoming and Replays)With an extremely successful Oracle AI World in the books, the Oracle Service Product Management team is hosting a series of webinars that we presented live at the confe… -
REPLAY AVAILABLE: Fusion Field Service 25D Release Deep Dive - Friday, November 21st, 2025WATCH REPLAY: Fusion Field Service 25D Release Deep Dive from Friday, November 21st, 2025 Summary: Register now for the webinar of our quarterly Oracle Fusion Field Serv…
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Oracle Field Service - All Books: Documentation is outdatedSummary: Many of the documents found at https://docs.oracle.com/en/cloud/saas/field-service/books.html are outdated and do not show updates past mid 2023. Please update … -
Oracle Field Service Cloud Sample Plugin Working CodeSummary Oracle Field Service Cloud Sample Plugin Working CodeContent Please find attached working code provided by Oracle for sample plugin. I downloaded it from Oracle … -
Connecting your contact center and field operations for better serviceContent You’re already using Oracle Service Cloud to seamlessly serve customers across all channels, but have you incorporated the most intimate customer channel into yo…
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GUIDE: How to setup OFS for using multi-attachment property with Fusion attachmentsSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Create a pop-up alert in OFSCSummary: Can pop-up alerts be configured in OFSC (based on visibility conditions)? Content (required): We currently use many text messages to display various information… -
22B - Forms display changes - Is it worse or is it just us?Summary: What are your opinions on the new way forms are displayed in 22B? Content (required): We just received 22B in our test system and one of the first things we not…
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REST or SOAPContent Hi, Can someone please guide on the Oracle's guideline to use API's. We have to decide on REST or SOAP. Is there a plan to deprecate SOAP API's in future? Thanks…
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New report in 18A: Configuration HistoryContent Hi all, I hope you aren't miss one of the best part of 18A: Configuration History, where you can examine users actions related to configuration. This option was … -
Choosing a mobile device and browser + browser compatibility test URLContent For complete information about the OFSC (TOA) Browser Support Policy, please visit this link: https://cx.rightnow.com/app/answers/detail/a_id/8415 Oracle Field S… -
Exploring Real-Life Use Cases of Oracle Digital Assistant with Oracle Field ServiceHi All, I’m currently exploring ways to enhance the Oracle Field Service Cloud (OFSC) experience by leveraging Oracle Digital Assistant (ODA), and I’m particularly inter… -
How to Develop a Simple OFS Hosted PluginThis page details how to develop a simple hosted plugin using plugins API, host it as a plugin archive within OFS, and use it. With this simple plugin, the plugin runtim…
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Common Shape file for Canada and US regionSummary: Hi, I am looking for a common shape file to upload as a work zone layer in the business rule setting for both Canada and US region as OFSC allow only one work z… -
To Assign a Routing Profile to several Bucket using REST APISummary: Is there any REST API which we can use to assign a routing profile to several bucket at once ? From UI It is possible one by one but I couldn't find any REST AP…
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How to update 'date' field for past date activity with Rest APISummary: How to update 'date' field for past date activity with Rest API Content (please ensure you mask any confidential information): Version (include the version you …
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Is there any way to apply filter on notification ?Summary: Content (required): Hi folks, We have a requirement that business does not need every notification that is sent out from OFSC. Some lower priority pop up notifi…
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How to view SSL Certification expiry dateSummary: How to view SSL Certification expiry date Content (required): Can you please advise how do I know the expiry date of my SSL Certificate? Version (include the ve…Kayepril Georgette Sagun -Oracle 85 views 1 comment 3 points Most recent by Kayepril Georgette Sagun -Oracle -
How can we delete enumerations values of a property using REST APIs in OFSCSummary: I want to delete some enumerations values which I have created using the REST APIs in OFSC . How can we delete it using a REST APIs Method. Is their any method …
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Replay now available: Field Service 22B Release Deep Webinar (May 17th, 2022)Summary: Product Management reviews new features in the 22B release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
Replay now available: Field Service 22A Release Deep Dive Webinar (February 15th, 2022)Summary: Product Management reviews new features in the 22A release of Oracle Field Service. Content: In case you missed it, watch the recording for an overview of new f…
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New Webinar - "How Field Service Management is leading the way in end-to-end business transformationSummary Join us to discuss how Field Service is at the heart of a digital transformation of end-to-end business processes and how it can unlock new revenue opportunities… -
OFSC Open Source Developments - Data LoaderContent Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been ve… -
Check out the new forms functionality - It's greatSummary Quick overview of some of the things I've been playing with. Would be great to see what others have done!Content If you haven't got stuck into the functionality …
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Visual builder cloud service with OFSCSummary Plugin or Custom App using VBCS with OFSCContent Hi, I would like to know if anyone had integrated VBCS with OFSC for building custom app or plugins. If yes , it… -
Collected topic for Core Application in OFSC 18CContent Hi Guys, I like to open a new topic related to the Core Application functionality which seems to be not clear and not just for me. The documentation https://docs…
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OFSC LinkedIn GroupContent Hi all, I've set up a LinkedIn group for those of us interested in networking and connecting with other OFSC users/experts. https://www.linkedin.com/groups/13610…
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New Bar code ScannerContent It's happy to hear that Oracle introduced barcode scanner along with OFSC app (18A version), this feature will make the field service agents job much easier than…User_2025-02-03-22-20-18-732 42 views 4 comments 3 points Most recent by User_2025-02-01-08-03-31-185
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Using Outbound Configuration for Flawless IntegrationContent Leveraging Oracle Field Service Cloud’s Outbound Configuration Tools When Responding to Changing Integration Requirements Oracle Field Service Cloud (OFSC) drive…
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Oracle Service Cloud - TOA IntegrationContent Hi, I read on Oracle website, recently Oracle has acquired TOA. I would like to know if there is any out of the box TOA integration connector available? I don't …
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REPLAY: Oracle Fusion Field Service 25C Release Deep Dive (aired August 27th 8 AM PT / 11 AM ET)Watch the replay of the Oracle Fusion Field Service 25C Release Deep Dive Webinar Summary: Watch the webinar replay of our quarterly Oracle Fusion Field Service Release …
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By when Field Service 25A April Update release notes will be available?We’ve noticed a recurring issue with the availability of release notes for monthly updates. While updates are made available regularly, the release notes often take seve…