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Field Service
Discussion List
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OFSC-Is it possible to Include HTML Content, Image, attachment in Message Scenario?Summary: In OFSC-Is it possible to Include HTML Content, Image, attachment in Message Scenario? Content (please ensure you mask any confidential information): I have a r… -
How to populate Address in work order when there are no contacts maintained at Site LevelSummary: The client is not having Contacts maintained at Address level in CX. How to populate the site address and time zone in Service work order. Content (please ensur… -
If an Activity is not started after x minutes the activity move to other technician.Hello Folks, Greetings, I am working with routing plan and trying to implement one functionality with routing plan that suppose one routing plan executed and assign the …
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Displaying Activities Based on Route StatusIs it possible to create a filter to display only resource activities based on their route status? Example: 1 - Only resources currently active on the route 2 - Only res… -
Can we send an email notification on Creating an Appointment in OFS during Launch condition?Summary: Can we send an email notification on Creating an Appointment in OFS during Launch condition? We would like to send an email on submission of an Appointment. Tho…
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Fusion Field Service Cloud : Unable to see resource information as Read WriteSummary: The Screen configuration has the values Read/Write for many of the fields under Edit/ Resource Information. But not able to make it read write from application …
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Can you use quota to restrict routing, or would using 'Points' be more appropriate?Summary: One of our business processes are reviewing the way that they plan their work and as a part of this they are setting some targets for their workload. Their work…
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August 6th webinar: Build Exceptional AI-Driven Customer ExperiencesCX expectations are higher than ever, with 24/7, first-time resolutions now the baseline. But with digital engagement outpacing human capacity, how can you keep up? Orac… -
Regex in a property resets after pressing enter for next lineSummary: Regex resets after new line in property Content (please ensure you mask any confidential information): We are using a regex inside a property which checks that …
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Displaying warehouses in the "Inventory List" viewSummary: Requirement: The organizational tree consists of a main bucket and then secondary buckets corresponding to contracting companies. Each contracting company has a…
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Does Fusion Field Service simplify Asset Details & Parts Ordering Plugin setup in OFSC?Hello Folks, Looking for insights into an exciting transformation happening in the Field Service space! With the introduction of Oracle Fusion Field Service, does the se… -
How do we create multiple Organization Units in single Organization in Oracle Field Service ?Hello, We've created 3 Organizations in OFS, and are trying to create multiple Organizational Units under them. But, system is allowing us to create an Organizational Un…
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Unusual Blue Line Seen on OFS Dispatch ConsoleSummary: A sky-blue line is appearing on the OFSC Dispatch Console for a specific user, while it is not visible to others. We were unable to reproduce this issue from ou…
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Daily Extract activity START and END fields missing date component – only time shownSummary: We're looking for a way to include the full date and time in the Daily Extract output for accurate reporting. Has anyone encountered and resolved this issue? Co…
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OOTB option to provide a label to a hyperlink instead of the complete URL clicking which navigatesThe requirement is to create a hyperlink within the Resources page such that clicking to which the URL is opened. Currently the approach used is creating a property with…
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Can we have a Technician Assigned to Multiple BucketsSummary: Can we have a Technician/Field Resource Assigned to Multiple Buckets in resource tree. Content (please ensure you mask any confidential information): Version (i…
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How to load map layers?Hello! I would like some supporting documentation to understand how to load map layers in TOA? What format should they be? Can they be loaded via the API? What is the be…
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OFS resource field mapping to Fusion users field mappingSummary: We are able to follow the steps and create OFS Resources but would like to understand the mapping between Fusion User and how the OFS Resources are populated. P…
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MIME type to the file property in Oracle Field Service so that it supports the CSV files as wellWe have a use case requiring CSV files to be added as attachments, but the file properties do not list a supported MIME type for CSV. If anyone has a workaround or exper…
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Support for "OR" Conditions in Custom Filters for Oracle Field ServiceI would like to inquire whether Oracle Field Service currently supports creating custom filters that use OR logic between multiple conditions on custom properties. Speci…
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Linking Assist Activity with Parent Activity of Team LeaderSummary: Hi Team, When a technician assist team leader, as Assist Activity gets created. We want to have Team Leader's Activity ID on Assist Activity and Vice Versa to k…
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Fusion Field Service error - ADFC-02011: The value for 'localActivityId' cannot be nullHello, We're trying to navigate to Oracle Fusion field service. But when trying to enter, we're getting the following error: ADFC-02011: The value for 'localActivityId' …
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Significado el icono del tiempo del carroSummary: Buenas tardes, 1- ¿Que significa el icono del tiempo del carro? 2- ¿Para que sirve? 3- ¿Dónde se configura? Content (please ensure you mask any confidential inf…
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Embed the signature in the PDF using Plugin - OFSCHi Everyone, I am developing the plugin to generate the PDF for the Activity task using JSPDF library .I have almost completed that. But the pain point for me here is I … -
Integration Error "A database constraint was violated while storing the changes in the database."Summary: Hi Everyone, We are testing the 25.1 version of Part Order Integration in Oracle Service Logistics (OFS Sync). As part of the integration, the integration is ca… -
Unable to Audit Trail "User Type" field in Oracle Field Service CloudSummary: When we update User Type field value in Edit Resources screen, we are not able to see the Audit Trail in Resource History Tab for User Type field. How can we Au…
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Map the login id with newly created custom field for ActivitiySummary: In OFSC, We would like to create a custom field called custom_LoggedInEmail under the activity to automatically store the logged-in user's email. This field sho…
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How to export users in Oracle field service.I used postman but i was not able to fetch all 3000 users at once. Even the filter for active users in postman does not work. https://atcocloud.etadirect.com/rest/ofscCo…
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How to create resources in OFS Fusion once the Users and Employees are syncedHi, we are syncing the employee information from an External HR system into Fusion, and since now OFS application is part of Fusion can you please let us know the proces…
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Communication between customer and technicianSummary: Hello good day, through the theme Where's My Technician? Customer can cancel or reschedule the visit via Digital Assistant (ODA). If the Customer wants to commu…