To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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Digital signature custom formSummary Sending Digital signature custom form to CustomerContent Hi Experts, We have a requirement where the user wants to send a custom form to the customer on email. C… -
Restricting Field Technicians to Access Core ManageSummary Can we restrict field operators to not login/use core manage application?Content Our requirement is not allow field resources to login and use core manage applic… -
Forcing 2 Decimal Places on a String Property in MobilitySummary A field called "subtotal_markup_parts" has a regex configured, but the values are not constrained once the field is calculatedContent Hello, The customer has a s… -
PAS: Steps to send and receive feedbackSummary Steps to send survey to customer and record feedbackContent I created a survey with a sample question. I need to send this survey to customer via email once the …
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Suggestions to assign 50 orders daily.Summary Is there an order counter to enable?Content Good afternoon, By business policies, the client needs to be assigned 50 orders daily to their technicians. Is there … -
Idea Submitted: Mass Activities for External WorkSummary Mass Activities for External Work and Creation in Bucket : Idea SubmittedContent Experts, I have submitted an idea for Mass Activities to be allowed for external…
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How to display enumeration value name in Default Value fieldContent I can only seem to display the enumeration label when using the Default Falue field. For example I have an enumeration entry of 'Out of Gas[OUT_OF_GAS]' against …
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List of Users (Technicians, Supervisors etc)Summary how to view all list of users in the systemContent If I want to see all list of users including field technicians, supervisors, area managers etc how and from wh…
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License DependencyContent Hi, In OFSC how does the license depend on? Is it by the number of users we create in the OFSC application. Thanks, DilipUser_2025-02-03-20-16-47-345 31 views 2 comments 1 point Most recent by Dmytro Shurkov-Support-Oracle -
How to deal with the Daylight Saving TimeSummary How to deal with the Daylight Saving Time in OFSCContent Hi Community, How to execute or deal with the Daylight Saving Time on OFSC, is there any timezone we nee…
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Travel DistanceSummary Calculation of Distance Travelled by a Field Technician throughout the day.Content Hi, Is there any parameter or API available which provides information about t…
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Usage of Bundling KeySummary Using Bundling Key to Assign Activities to a single resource based on Custom ParameterContent Hello Experts, Hope you all are going great. We are currently worki…User_2025-02-03-22-01-17-623 33 views 0 comments 1 point Most recent by User_2025-02-03-22-01-17-623
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Integration with external systemContent Hi Gurus, During integration with other application without ICS, we can use a middleware like JBOSS or write CPM in OSvC. By calling the REST API from the extern…
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Checklist of done and undone activitiesContent Hi all, I am setting some complex activities to show a checklist in mobility so that the technician can check what he was able to do and what not. That checklist…
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New Aliases in Field Service and REST APIContent Hi All, I thought I would update you all on an issue I discovered recently with a new installation of Field Service and the REST API. After figuring it out, and …User_2025-02-01-07-02-40-559 14 views 0 comments 1 point Most recent by User_2025-02-01-07-02-40-559
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Activity OrderingContent Hi All, Is there any possibility where the first activity created for the day(from oracle service cloud) is taken first taken by the technician rather than takin…
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Link activity using APIContent Hi there, Can anyone tell how to create link activity using API, where to consume the the API for linking activity. Step by step process for REST API would be we… -
pass custom field value of OFS to action link as a query parameterContent Hi folks, I am showing a external page(www..com) in OFS as a action link. Is there any way to pass custom field value (which is dynamic) of OFC to that external …User_2025-02-03-18-08-03-002 37 views 2 comments 1 point Most recent by User_2025-02-03-18-08-03-002
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How to show external page(www..com) inside field service similar to iframe in HTMLContent Hi folks, Is there any way to show external page(www..com) inside field service similar to iframe in HTML?User_2025-02-03-18-08-03-002 29 views 3 comments 1 point Most recent by User_2025-02-03-18-08-03-002
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Daily extractContent Hi community. I need a daily extract of all that we have on OFSC, but I don't know how, I know that I have to use a curl or postman, but I don't know what's the …
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Character restriction on fieldContent Hi community. ¿Have anyone configured a restricción for a field? I need to limit a field, it's a field where the technician must write the field notes, but this …User_2025-02-03-19-39-16-500 30 views 2 comments 1 point Most recent by User_2025-02-03-19-39-16-500
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OFSC Forecasting Module - Resource Forecast UtilisationContent Hi OFSC gurus, I am working on client prospects and come across the requirement for OFSC to be able to forecast resource utilisation based on recorded levels of …User_2025-02-03-19-47-50-100 37 views 0 comments 1 point Most recent by User_2025-02-03-19-47-50-100
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Custom Dashboard and ReportsContent Hi Team, Can we customize reports and dashboard? If yes can anyone help in the step of custom Dashboard/Report. Thanks, Madhu Version 18A
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Test to ProductionContent Hi Team, Can we migrate fields and other configs from test to production. If so folks,can you guide with the steps regarding the same. Thanks, Madhu Version 18A
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Capacity check - Multiple time slots in same bucketContent Hi Gurus, We have a requirement to have two different activities with different duration. one activity type with 1hr duration and another with 2hr duration. So w…User_2025-02-03-21-38-01-427 34 views 0 comments 1 point Most recent by User_2025-02-03-21-38-01-427
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Phone Ext not passed to Android Device Phone DialerContent Hi When a customer's "hyperlinked" phone # in OFSC is clicked on, it loads the android device's phone dialer with the phone #. However, if the phone number inclu…
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Applications icon in Oracle Field serviceContent Hi All, Can anyone know how to consume a REST API in oracle field service? Kindly guide me how to do it? Thanks, Muthulakshmi
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Passing Activity Group ID in Outbound MessageContent We have successfully integrated and passing all activity info back to our upstream system. However, we have use cases where our mobile resources will be creating…
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Validation failed on not done scenario for multi day activityContent Hi All, I am getting validation failed message on the not done action although values are system generated. Scenario : Segment of 1 hour duration is set to 'Not …
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Multi day activity finished checkbox visibilityContent Hi All, We have to disable multiday finished checkbox on mobilty layout for some of the segments to achieve a business requirement. Please let me know if it is p…