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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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How to exclude an activity type from a specific bucket when using the bookingOptions API?Summary: Exclude specific activity type from being offered in a particular bucket using bookingOptions API in Oracle Field Service. Content (please ensure you mask any c… -
get team information via msg scenarioSummary: im trying to get team information via msg scenario. i tried below block but its not working as expected. Examples of message blocks can anyone help me on the ri… -
Non-scheduled work orders in our field service getting travel time updates every nightSummary: Non-scheduled work orders/service requests in our field service getting travel time updates every night: Oracle support answer was: “The travel time update is d…
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How can we default travel time estimate in OFSC?Summary: Hi, How to default travel estimate value and ignore OFSC learned statistics which is currently influencing travel estimates when returning booking options respo…
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How to send email to dispatcher when multiple dispatchers are assigned to a bucket?How to send email to dispatcher on activity completion when multiple dispatchers are assigned to a bucket? Scenario: I want to configure a Message Scenario to send an em…
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How to create the org unit for the new organizationScenario : I have two organizations. Supremo power and ACME contractor. While trying to create the new organization bucket for ACME contactor, even upon choosing the org… -
Searching using OFS Internal Activity ID (aid) ValueSummary: Hello. OFS has its own internal activity ID called "aid". I'm working to add this field to the Activities Search or Adhoc Filter, as our middleware occasionally…
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We want to stop users from activating route in OFS in future timeWe want to stop users from activating route in OFS in future time. Is there any configuration that we can change?
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Browser multiple tabsDear community team. From the tests that we have performed we have noticed that the backend of the OFS seems to keep track of the details of a user on a single session b…
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OFSC using Collaboration with plugin's getTokenSummary: Connect to an already instantiated chat using the plugin's getToken. Content (please ensure you mask any confidential information): Good afternoon, in a plugin …
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What is the logic behind the "Street Level Routing" Travel Estimations?Summary: We'd like to better understand how Oracle/Google determine which is the correct Travel Estimation to use when SLR is invoked, as we're not convinced that the tr… -
Travel Time - Where is My TechnicianSummary: How to calculate the time of travel that informs the Where's My Technician topic? Here in the image you can see that the technician is in Argentina while the Cl…
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Why are Inventory actions not appearing in the Resource History tab, even though auditing is enable?Summary: Hello, We have enabled the Resource History tab for auditing purposes, and it is successfully capturing most activities across the system. However, we’ve notice…
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Auto-Routing for On-Call Technicians with automatic route activationSummary: We need some clarification on the auto-routing functionality for on-call technicians in Oracle Field Service. Current Understanding: When an on-call technician …
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can we update the normal activity to multi segmented activity, while adding additional hoursScenario: I have a normal activity with 3 hours of duration. I updated it to 10 hours as per tech requested. My business rule states that, whenever the activity duration…
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Issue with Where is My Technician Link VisibilityHello, I'm experiencing an issue with the visibility of the Where is My Technician functionality. I added my email address to be able to test the configuration, but I'm …
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What is the value limit in the filter?About the filter visible on the List/Time/Map screens. I have a created one named "Occurrence Number", where the client can filter several values such as: 5613214, 561… -
Is there any documentation for the May Application Deployment 3 as used to have for the Weekly Pack?Summary: Documentation doubt Content (please ensure you mask any confidential information): Hi, I would like to know if there is any documentation for the latest update …Luiz Felipe N M Nogueira 104 views 5 comments 0 points Most recent by Renato Kermentz-Support-Oracle
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Refresh Rate for My Route PageSummary: Hello! Some of our OFS users access the system via a browser. Although there is a Refresh Rate setting in the User Profile, it seems to only affect the Display …
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Fusion Field Service - Technician / User deactivation stepsSummary: We are unable to deactivate a user in Fusion Field Service which is already made inactive from Fusion. Content (please ensure you mask any confidential informat… -
Fusion Field Service - Resource API update not working (Accelerator / Postman)Summary: As part of trying to enable the maintenance accelerator between FFS & Maintenance, we have run the integration "Oracle Maintenance OFS Resource Sync" & we have …
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Fusion Field Service - Users created in FFS without External IDSummary: For an already existing user in Fusion, we have added the field service technician resource role, and followed the instructions as per below documentation https…
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Editing "Where's My Tech" Display in Oracle Field ServiceHi everyone, I'm currently working with Oracle Field Service Fusion and have been utilizing the "Where's My Tech" feature to enhance customer visibility during service a… -
How to Handle and Started Activities When Technicians were unable to End themSummary: Hi Oracle Community, In Oracle Field Service (OFS), how should we handle scenarios where a technician starts an activity but forgets to end it, either due to hu…
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Clarification on 90-Day Activity Retention Period in Oracle Field ServiceSummary: Hi Oracle Community, I’m looking for clarification on how the 90-day activity retention period works in Oracle Field Service (OFS), both in the UI and when usin…
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Export activity to External systemHi Team We have requirement that some of work load from OFS can be exported to external system in which they can process these activity in their system. Also, when they …
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How can we copy sla end time in another field using message scenarioSummary: I want to copy sla end time in another field{activity_sla_window_end}in yyyy-mm-dd hh:mm:ss using a message scenario when the activity starts. Content (please e…
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Does OFS have a Resource schedule summary to look at staffing future shifts?Summary: A supervisor needs to see a count of how many resources are staffed per shift in an area to know whether to bring in additional resources. Resources may be sche…
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REMINDER: Service Automation Solution Overview Demo 5/22 @ 3PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
How can we enable Dispatcher for custom object to redirect from create to list pageHow can we enable Dispatcher for custom object to be redirecting page to list page once we click on create button on create page? is this possible?