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Field Service
Discussion List
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when we get a new instance for oracle field service cloud, does it have predefined functionalities ?we are about to get a new OFSC instance for implementation, we just want to clarify whether that new instance will have any predefined features/functionalities like stan… -
CX Customer Connect Field Service Showcase: 12/5 @3PM ETPlease Join us on December 5th @ 2PM CT/3PM ET for a live session with our CX SE Solution Experts to gain more insight on how you can drive better business outcomes leve… -
when trying to use Start a new chat RESt API Getting 403 ErrorSummary: When attempting to use the "Start a New Chat" REST API, a 403 Forbidden error is returned. This issue indicates that the user does not have sufficient permissio… -
Lunch hours to be deducted from Full DaySummary: Default working hours for my technicians eight hours per day.Let’s say the technician is supposed to complete a internal activity for the day which is of eight … -
is it possible to get resource vacation information from daily extract ?Summary: is it possible to get resource vacation information from daily extract? like pull resources Calander information. i had a look at daily extract but i couldnt ge…
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position in route attribute needs to be in letters instaed of digits to match it with the map view.Summary: Hi, We have a requirment where we need to have position in route in Letters like A,B,C just like its currently on map view for scheudled activities. either it s…
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for single day activity, startime info via API has difference timezone when retrieved via OICSummary: for single day activity, startime info via API has difference timezone when retrieved via OIC adaptor. OIC adaptors are getting starttime in utc format but API …
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Create a custom entity in OFSCI want to create an entity for a custom extension that will receive and send data to our main scheduling system. The new entity sits under the Activity entity and can ha…
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Assistance Needed for Date Difference Calculation in OFSCHello Team, We are currently receiving a date value in one of the string properties in the format MM/DD/YY HH The requirement is to calculate the difference between this…
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can we send email notification to dispatcher when technician checks a field in a form?Hi team, I have a requirement where we need to send a notification to the dispatcher when a technician checks a checkbox in a form. Can this be done via OFS? Thank you f…
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outbound statisticsSummary: Hi everyone. Is there any method to get statistics about outbound messages. We mainly need to get the time between a message is created and delivered or failed.…
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CX Solution Overview Demos this week on December 11th & 12th!!Register today for our CX Solution Engineering led Solution Overview Demos this week on December 11th & 12th across our Marketing & Sales Unification, Revenue Transforma…
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Login policies with SAML or OIDCHi, we have read the documentation about access policies through SAML/OIDC and we have the following questions: Should the creation of new users be kept in TOA or is it … -
expiration/deletion of "unscheduled"/pending activities in TOAHello, I must validate the expiration/deletion of "unscheduled"/pending activities in TOA. Do they still exist in the interface after 90 days? Thanks
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Can someone suggest business use cases which can help to have hands on and give demoSummary: Need help with some business use cases to have a hand on and give demo. Content (please ensure you mask any confidential information): I am preparing for OFS ce…
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FFS_RUN_SCHEDULER_TO_SYNC_JOB_ROLES_WITH_FIELD_SERVICE_PRIV & RCL_ACCESS_ESTIMATES_PRIVSummary: As per 24D patch update, we found 2 new privileges. Could you please help us understand the functionality and navigation of the below privileges and provide us …
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Enable Password Reset from Display ScreenHi, I'm encountering an issue when trying to enable the password reset feature for users from Display screen. An error message appears, "The screen is misconfigured. "Em…
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Is there a limit to how many concurrent users can be signed in and completing work in OFS?Summary: I have been asked if there is a limit to how many users could be signed in and actively working in OFS at the same time. Content (please ensure you mask any con…
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Validation with regular expressions of form fieldsHi! I want to add validation to a form field using a regular expression but I get the following error: Does validation with regular expressions have any limitations? Tha…
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Restricting Message Scenario 'Add Activity' launch condition to Activity Create triggers onlyHi Team, We have a requirement to execute a specific scenario only during the Activity Create trigger. Initially, we were planning to use the Add Activity trigger in Mes…
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Is it possible to set of Bulk Activity ID Cancellation in OFSSummary:Hi Team, Can you please help and let us guide, Is it possible to set of Bulk Activity ID Cancellation in OFS Dispatch console and also in Activity Details Page..…
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Can we display hardcoded table in OFS?I wanted a hardcoded table to display in the forms which does not have any inputs from anywhere. I need just a readonly table. I have tried using the xslt transformation…
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CX SE Solution session on November 7th @ 2PM CT/3PM ETPlease Join us on November 7th @ 2PM CT/3PM ET for a live session with our CX SE Solution Experts to gain more insight on how you can drive better business outcomes leve…Graham McInnes, OPM Team-Oracle 23 views 0 comments 1 point Started by Graham McInnes, OPM Team-Oracle -
Label name of Ordered & Not Ordered activitiesSummary: Hi Community Experts, I am seeking for the label name of the Ordered/Not Ordered activities for 1 of our complex business need. I tried to re-produce the scenar…
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daily extract generating fullload everyday not incremental for user_providerSummary: daily extract generating fullload everyday not incremental for below extracts user_provider provider location, property_lookup, time_slot type_list is it expect…
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"Ended time" chat as soon as the chat beginsSummary: The JSON for a chat between a technician and the help desk automatically displays the 'ended time' as soon as the chat begins. Content (please ensure you mask a…
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Detect scan versus manual entrySummary: Detecting method used: Manual entry versus scanning. Content (please ensure you mask any confidential information): We have an activity string field in a form, … -
Access to outbound message informationHi, Is it possible access information in real time about to Outbound message and status ? (is there an API for this?). We know Daily Extract but we need something that g…
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Collaboration Configuration HistorySummary: We have had a few instances of users switching off Collaboration groups. However when running Configuration History via Dashboard we cannot see any reporting on…
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Deprecation of Travel Areas: Clarification RequiredSummary: To my understanding, though it's admittedly been a while, Travel Areas are used during the nightly processes that handle the learning of travel time between Tra…