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Field Service
Discussion List
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Browser multiple tabsDear community team. From the tests that we have performed we have noticed that the backend of the OFS seems to keep track of the details of a user on a single session b… -
OFSC using Collaboration with plugin's getTokenSummary: Connect to an already instantiated chat using the plugin's getToken. Content (please ensure you mask any confidential information): Good afternoon, in a plugin …
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What is the logic behind the "Street Level Routing" Travel Estimations?Summary: We'd like to better understand how Oracle/Google determine which is the correct Travel Estimation to use when SLR is invoked, as we're not convinced that the tr… -
Travel Time - Where is My TechnicianSummary: How to calculate the time of travel that informs the Where's My Technician topic? Here in the image you can see that the technician is in Argentina while the Cl…
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Why are Inventory actions not appearing in the Resource History tab, even though auditing is enable?Summary: Hello, We have enabled the Resource History tab for auditing purposes, and it is successfully capturing most activities across the system. However, we’ve notice…
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can we update the normal activity to multi segmented activity, while adding additional hoursScenario: I have a normal activity with 3 hours of duration. I updated it to 10 hours as per tech requested. My business rule states that, whenever the activity duration… -
Issue with Where is My Technician Link VisibilityHello, I'm experiencing an issue with the visibility of the Where is My Technician functionality. I added my email address to be able to test the configuration, but I'm …
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What is the value limit in the filter?About the filter visible on the List/Time/Map screens. I have a created one named "Occurrence Number", where the client can filter several values such as: 5613214, 561…
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Is there any documentation for the May Application Deployment 3 as used to have for the Weekly Pack?Summary: Documentation doubt Content (please ensure you mask any confidential information): Hi, I would like to know if there is any documentation for the latest update …
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Refresh Rate for My Route PageSummary: Hello! Some of our OFS users access the system via a browser. Although there is a Refresh Rate setting in the User Profile, it seems to only affect the Display …
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Fusion Field Service - Technician / User deactivation stepsSummary: We are unable to deactivate a user in Fusion Field Service which is already made inactive from Fusion. Content (please ensure you mask any confidential informat… -
Fusion Field Service - Resource API update not working (Accelerator / Postman)Summary: As part of trying to enable the maintenance accelerator between FFS & Maintenance, we have run the integration "Oracle Maintenance OFS Resource Sync" & we have …
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Fusion Field Service - Users created in FFS without External IDSummary: For an already existing user in Fusion, we have added the field service technician resource role, and followed the instructions as per below documentation https…
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Editing "Where's My Tech" Display in Oracle Field ServiceHi everyone, I'm currently working with Oracle Field Service Fusion and have been utilizing the "Where's My Tech" feature to enhance customer visibility during service a…
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How to Handle and Started Activities When Technicians were unable to End themSummary: Hi Oracle Community, In Oracle Field Service (OFS), how should we handle scenarios where a technician starts an activity but forgets to end it, either due to hu…
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Clarification on 90-Day Activity Retention Period in Oracle Field ServiceSummary: Hi Oracle Community, I’m looking for clarification on how the 90-day activity retention period works in Oracle Field Service (OFS), both in the UI and when usin…
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Export activity to External systemHi Team We have requirement that some of work load from OFS can be exported to external system in which they can process these activity in their system. Also, when they …
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How can we copy sla end time in another field using message scenarioSummary: I want to copy sla end time in another field{activity_sla_window_end}in yyyy-mm-dd hh:mm:ss using a message scenario when the activity starts. Content (please e…
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Does OFS have a Resource schedule summary to look at staffing future shifts?Summary: A supervisor needs to see a count of how many resources are staffed per shift in an area to know whether to bring in additional resources. Resources may be sche…
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How can we enable Dispatcher for custom object to redirect from create to list pageHow can we enable Dispatcher for custom object to be redirecting page to list page once we click on create button on create page? is this possible?
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Activate route button on activity details screen ofscSummary: Is it possible to place activate route button on activity details screen Content (please ensure you mask any confidential information): Instead of starting the …
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Oracle Field Service Maintenance Accelerator Work Order BillingHi everyone, We're using the Oracle Field Service Maintenance Accelerator to sync our Maintenance Work Orders (MWOs) from Fusion Maintenance to Field Service. This part … -
Oracle Field Service Maps Distance CalculationHi everyone, We have a client requirement in Oracle Field Service and are looking for some guidance! Basically, we need to calculate the distance a vehicle travels from …
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Oracle Field Service Maintenance Accelerator Work Order SubtypeWe have Requirement To Sync Work Order from maintenance to OFS with specific Work Order Subtype, other than that subtype we don't want to synce The issue is that in OFS-…
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is it possible to get time difference between now()- Activity Time of Booking as elapse time?Summary: is it possible to get time difference between now()- Activity Time of Booking as elapse time? i'm trying to a way to capture elapse time between now() and activ…
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Screen configuration is shared with User TypesSummary: All new user types added in the fusion field service is with shared screen configuration and not able to create / change a user type with out the shared screen …
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Collapsing organization unit in Dispatch console is not working, hierarchy is not visibleIn Dispatch console, I cant able to collapse the organization unit, and the hierarchy is not followed, all the buckets created under the organization unit are shown in a…
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Tracking Completion of Activities Added Post Offering CompletionSummary: We were unable to set up 2 learning activities in Oracle Learning prior to the ILT events being delivered. The rest of the activities are included in the Offeri… -
Is there a way to separate each inventory list on each different screen?Is it possible to separate each inventory list on each different screen? Currently, my client uses the activity inventory list to request parts for the activity. For exa…
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Integer Field Comparison in Validation Rules Not Working as ExpectedHi Oracle Community, I’ve created two custom properties in Oracle Field Service: activity.XX_INT1 and activity.XX_INT2, both set to Integer type. In the validation rule …