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Field Service
Discussion List
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OFSC - Install Versus Break FixContent Hello, Just a query. I am interested in the types of businesses that people who use OFSC work for, and if they are more centred towards Installation type activit… -
Performance Issues - Map & Time View response timesContent Hi All, Since we upgraded to 17.2 we've experienced issues with slow performance at various points in the day when loading he map view and switching between reso…
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Set capacity categories on resources in OFSCContent Hello there I need information how can we to set capacity categories on resources in OFSC application. Can we do it using Capacity Management API? Regards, Prash…
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How does capacity/time intervals work ?Content Hi All, I am trying to see whether I can make capacity intervals (Configuration --> Business Rules --> Quota Management --> Capacity Intervals) work. I added cou… -
Applying external styles/css on OFSC pagesContent Hi, Is there any possibility to apply external css/styles on the OFSC pages? We are trying to have OFSC pages as iframe on another web application, so we are try…
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Which mobile device are you using for OFSC?Content Hello, I'm wondering what kind of mobile devices you're using with OFSC? Do you have different experiences with different devices? We are in a process to buy new…
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Technician location trackingContent Hi, I had a quick question on the current location tracking feature of the mobile technicians. While its known that, without smart location, it is not possible t…
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Open plugin URL (External URL) in a new page on mobileContent Hi All, We are trying to open plugin url to a new tab in mobility/manage screen. Unfortunately it always open in the same tab of the Activity page. Edit/View Act…
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Integration Cloud Service approach for integration between OSvC and OFSCContent During recent release webcast (Feb 2017) we got to know Integration Cloud Service used for integrating OSvC and OFSC. Do we have configuration document which par… -
Single Sign On Capability in OFSCContent Hi, Does OFSC support Oracle Single Sign On for login? Version Oracle Field Service Cloud -
Outbound Request from OFSCContent Hi All Is there anyway we can capture the request being sent by OFSC to external system when external system notification is triggered by OFSC.
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Oracle field service cloud and Siebel integrationContent Hi, I am trying to make the outbound from TOA to Siebel on premise to work but the TOA outbound configuration expects a '.com' public domain for the external sys…
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Why we need oracle field service?Content Hi All, Can anyone clarifies why we need oracle field service as we already have oracle service cloud? I want to understand the customer can raise an issue and s…
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Is it possible to bulk change timeslots?Content Hi! We have a 2 hour service window timeslot defined. Now we want to change to a 3 hour window. When we make the cutover from 2 to 3 hour timeslots we will have …
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Not able To Create Activities in FFS using Oracle Maintenance Accelerator for FFS From Maintenance.Summary: Not able To Create Activities in FFS using Oracle Maintenance Accelerator for Oracle Fusion Field Service when Work order is created using Work Definition (op C… -
Accommodate multiple Organizations in single Field Service Cloud environmentSummary: More than one business groups / organizations in a single Field Service Cloud environment. Content (please ensure you mask any confidential information): We are…
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data transfer has not been started OIC integrationSummary: My connection is succesful but data transfer has not been started. What should i do. Content (please ensure you mask any confidential information): Version (inc… -
Oracle Customer Cloud Service Integration to Oracle Utilities to OFS, Outbound OFS-WACS/CSSSummary: We are expecting flow of service call from CSS to WACS and from WACS Activity would be pushed in OFS. Now in response status update from OFS needs to shared to …
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Use of Tech GPS location with real-time trafficSummary: Is resource GPS location used as starting point of travel with real-time traffic estimates after route has been activated? Content (please ensure you mask any c…
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Post recreating OFS environment from another instance whether we will have backup of old instanceSummary: Post recreating OFS environment from another instance whether we will have backup of old instance. This is needed to ensure if we see many issues on new created…
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resource usage plugin- can be integrated apart from wacs?Summary: This is what documenatation says: Upon completion of resource usage which calls Oracle Integration Cloud (Oracle Utilities OFSC WACS Resource Usage Details inte…
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Routing Plan Run Got Timeout - Can a user be notified?Summary: Although not always, we experience our Routing run status showing Failed due to a Routing Plan Timeout Expired error. There is a fix anyway to consider increasi…
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auto routing error messagesSummary: What are the detailed explanation and the related configuration impacting the below auto-routing error messages ? 1 Assignment will cause Resource Preferences v…
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Ability to optimize route based on resource locationSummary: Hi Team, We have a question related to Routing Rules. We are creating a routing plan to optimize resource route to minimize total travel. Scenario is simple: Re…
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Need to authenticate REST API for Oracle Fusion Field Service Cloud Service - ChatsSummary: I cannot authenticate REST API for Oracle Fusion Field Service Cloud Service - Chats REST Endpoints. How to set up JWT auth? Content (please ensure you mask any…
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Forms PDF – How to Render Checkbox as Checked in HTML Template?Hello, I’m currently testing the 25C Forms PDF functionality for an upcoming customer demo and had a question regarding adding a checkbox in the HTML template. I couldn’…
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How to detect if a File Type property is empty or has a file uploadedSummary: We want to extract Files / Images from OFSC, how to determine the file property is not empty before we make the API calls. Content (please ensure you mask any c…
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Oracle Fusion Field Service Worker Availability IntegrationSummary: We are using 'Oracle HCM Fusion FS Worker Availability' integration in the HCM-FFS accelerator in OIC. It is creating the 'ResourceExceptions' activity type in …
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Refresh a TEST environment from another TEST environment?Summary: Not receiving any response for a request to refresh one of our TEST environments, and the source is another TEST environment. Content (please ensure you mask an… -
Capturing the “Losing Service Window” Alert EventHello community, We hope you can help us with the following question. Is it possible to capture the event that triggers the “Losing Service Window” alert? The client wou…