To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Visible resource will not show hierarchy in Dispatch ConsoleSummary: Dear All, "There is a requirement to add a group along with its members to the visible resources. However, once we see dispatch console, the hierarchical struct… -
Enlarge the Checkbox SizeSummary: Dear All, There is a requirement to increase the size of the checkboxes on the form, as they appear too small on mobile devices. Is there a way to adjust the ch…
-
Inventory tracking when unused or in custom statusSummary: Hi All, We have the below two client requirements: Q1. First is to send a notification to the resource if inventory is unused (which means it is in the resource…
-
Is there a way to skip confirmation screen for Enroute ?Summary: When we click on Enroute button, we are led to a screen where we need to click submit and then the travel starts. we have a client requirement where we want thi…
-
Light and Dark mode to Mobile ContextSummary: Dear All, There is an requirement of light and dark mode option, Is there an option for the user to set light mode or dark mode in mobile contexts? which provid…
-
Working of attachments in Fusion Field Service (FFS)Summary: Hi everyone, I would like to understand how the attachment works in the new FFS environment. Content (please ensure you mask any confidential information): Base…
-
Rename Submit buttonSummary: Dear All, "We have a client requirement to rename the 'Submit' button on a specific screen, such as the Activity Details form. However, when we attempted to cha…
-
Set Resource Time zone in new Fusion Field ServiceSummary: Unable to understand from where we can set different time zones for the resources in new Fusion Field Service. Content (please ensure you mask any confidential … -
WMT: Append activity Timezone next to the Time window fieldSummary: Append activity Timezone next to the Time window field Content (please ensure you mask any confidential information): Today we generate the WMT theme for orders…
-
Inventory Reservation in FusionSummary: we have used "Oracle Fusion Inventory Management Accelerator for Oracle Fusion Field Service" to sync inventory data to field service, when we install inventory…
-
Performance OFS MonitoringDear support, Our customer expects increase volume on the number of activities that our Production OFS installation needs to handle. All the integration with OFS is goin…
-
Possible to allocate/transfer multiple activities via collaboration?Summary: Hi At the end of the working day, we can have multiple unassigned activities that are not allocated to a specific resource or engineer. We are currently explori…
-
OTBI for Oracle Fusion Field service (FFS)I need to generate an OTBI report in Fusion Field Service, subject area is not available
-
Not able to Concatenate "Description" in Required Inventory "Model" Property.Summary: We have a requirement to concatenate "Description" in Required Inventory "Model" Property Using Maintenance FFS accelerator Integration We observe that the Main… -
How to get the chatId of existing chats?Greetings, we are currently implementing collaboration chats. Is there a way to retrieve the chatId's of existing chats? Best regards,
-
How do I switch APPT_WORK_SKILL table from Daily to realTime?Summary: The information in this table is essential for the company; therefore, it must be obtained in real time. Content (please ensure you mask any confidential inform…
-
Cancellation of Activity in OFSCSummary: After an activity has been created, scheduled for a specific date, and assigned to a resource in OFSC, how long (exact timeframe) do we have the option to cance…
-
Grouping and Linking Suspended Activities in the Activity List UI.Summary: Hi, We're looking for some guidance on handling suspended activities within the Activity List page in our application. We have two main challenges we’re hoping …
-
Create Service Work orders from Preventive Maintenance WO using ESS JobWe created the maintenance program and added the customer asset to it. Then created a Maintenance WO and changed the status to Released. After that we ran ESS job "Creat… -
How to exclude an activity type from a specific bucket when using the bookingOptions API?Summary: Exclude specific activity type from being offered in a particular bucket using bookingOptions API in Oracle Field Service. Content (please ensure you mask any c… -
get team information via msg scenarioSummary: im trying to get team information via msg scenario. i tried below block but its not working as expected. Examples of message blocks can anyone help me on the ri…
-
Non-scheduled work orders in our field service getting travel time updates every nightSummary: Non-scheduled work orders/service requests in our field service getting travel time updates every night: Oracle support answer was: “The travel time update is d…
-
How can we default travel time estimate in OFSC?Summary: Hi, How to default travel estimate value and ignore OFSC learned statistics which is currently influencing travel estimates when returning booking options respo…
-
How to send email to dispatcher when multiple dispatchers are assigned to a bucket?How to send email to dispatcher on activity completion when multiple dispatchers are assigned to a bucket? Scenario: I want to configure a Message Scenario to send an em…
-
How to create the org unit for the new organizationScenario : I have two organizations. Supremo power and ACME contractor. While trying to create the new organization bucket for ACME contactor, even upon choosing the org… -
Searching using OFS Internal Activity ID (aid) ValueSummary: Hello. OFS has its own internal activity ID called "aid". I'm working to add this field to the Activities Search or Adhoc Filter, as our middleware occasionally…
-
We want to stop users from activating route in OFS in future timeWe want to stop users from activating route in OFS in future time. Is there any configuration that we can change?
-
Browser multiple tabsDear community team. From the tests that we have performed we have noticed that the backend of the OFS seems to keep track of the details of a user on a single session b…
-
OFSC using Collaboration with plugin's getTokenSummary: Connect to an already instantiated chat using the plugin's getToken. Content (please ensure you mask any confidential information): Good afternoon, in a plugin …
-
What is the logic behind the "Street Level Routing" Travel Estimations?Summary: We'd like to better understand how Oracle/Google determine which is the correct Travel Estimation to use when SLR is invoked, as we're not convinced that the tr…