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Field Service
Discussion List
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Edit Launch Condition not refreshing UI after inventory installationSummary: Hello, We have an Edit Launch Condition configured based on inventory installation to control the visibility of a section on the Activity Details screen. After … -
Configure Retry mechanism for out bound REST API which is calling a third part application.Summary: Hi We want to configure Retry mechanism in case of technical fault for out bound REST API which is calling a third part application. We got this below link : ht…
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How does Oracle CX Field Service calculate Named User licenses?Summary: Understanding how Named User licenses are calculated in Oracle CX Field Service Content (please ensure you mask any confidential information): We are trying to …
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Assigning same routing profile to multiple buckets automaticallySummary: Hi Team We have a requirement to assign same routing profile to multiple buckets. Please suggest how can this be achieved automatically. Couldn't find API to as…
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We would like to know if there is a better way to force a reprocess of a day that is more practicalSummary: We have been using a way to this task according to an Oracle documentation shared, however althrough it does work, for a bigger amount of data (such as 50GB ex.…
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Why routing plan comparison gives 50% assurance for morning run 2Summary: I routing run report if we click on comparison and compare 2 reports then in parameter column there is one row for Assurance for morning run 2 it is 50% and for…
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Ability to add reason while clicking on "Stop Travel" after EnrouteSummary: Hi Team, There is a business requirement that if a technician stops his travel after starting enroute for an activity, he should add a reason for stopping trave…
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Is it possible to hide some hierarchy bucket for particular resource type usersSummary: Is it possible to hide some hierarchy bucket for particular resource type users Content (please ensure you mask any confidential information): We have organizat…
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Flex fields added in Fusion Parts Catalogs not showing in FFS while registering the Parts CatalogSummary: Flex fields added in Fusion Parts Catalogs not showing in FFS while registering the Parts Catalog. Please suggest any steps to get them added in Parts catalog i…
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How to create image attachment type of custom properties in oracle fusion field service?Summary: Hi Team, We are implementing Fusion Field Service, and there is a requirement to create a custom property of type Image Attachment. The intent is to allow users…
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Behavior attached to competency are not seen under skills and qualificationSummary: Behavior attached to competency are not seen under skills and qualification in ME tab. please find below the ss for reference. Content (please ensure you mask a… -
Routing APIs in OFSC for obtaining routing resultsHi, I am looking for OFSC APIs to get routing results like assigned, non-assigned activities with reasons. It can be achieved by downloading the routing summary within O…
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Real-Time Data Extraction from Fusion Field Service to ADWSummary: Hello Team, The ADW integration option has been removed from Fusion Field Service, and there is currently no supported native alternative for real-time data tra…
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Populating number of days left based on a future dateSummary: Hi Team, We have a property where we store a date. Let's say date in in future i.e. 31st December. Based on this date we want to populate number of days left i.…
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How can I do to configurate Fusion Attachments in Oracle Fusion Field Service?Summary: I need to configure Fusion Attachments, but I don´t have OCI user?, It´s mandatory an OCI user or there are another way to add the attachment in configuration a…
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Need to show inventory list details of a resource through message scenario (email)Summary: Hi All, there is a requirement to send an email to the resource every morning with the information in his inventory. We have set up the launch condition as rout…
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Issue While Saving/Publishing Form in OFSCSummary: We are unable to save or publish updates when editing translations for an existing OFSC form (16 MB in size), and we cannot remove or add any properties or fiel…
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Routing Assigns Activities Next Day with Midnight Time to Current DaySummary: We have some activities that are being scheduled with future date and defaulted with midnight by C2M. Below are the highlighted samples with 12/16/2025 12:00 AM…
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Application of Departure/Parking TimeSummary: Is there any documentation covering how the Departure/Parking Time value is applied to Travel Key Travel Estimations? We're attempting to identify whether the c… -
Does Debrief Plugin work in offline mode?Summary: Customer has requirement to install Debrief plugin (link below) in Fusion Field Service. The technician performing this activity may be in remote warehouse area…
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How does the system calculate the geolocation of an activity? Coordinates or address?Summary: We need to understand how the system calculate the geolocation on the map. We import to OFS activities through rest API, and we import both coordinates and addr…
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How does OFSC determine Work Zone assignment when using GIS Shape FileHi Everyone, I am working on Work Zone determination using a GIS Shape file in Oracle Field Service Cloud and need some clarification on how OFSC assigns activities to t…
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With the "Redirection with the close Method" how can I land on "My Route" with the "backScreen"fieldSummary: I am working with this API : https://docs.oracle.com/en/cloud/saas/field-service/fapcf/c-redirectionwithclosemethod.html and we are trying to land on "My Route"…
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Is there a way we can check server status for Oracle Field Service? On browser and mobileSummary: I would like to know if there is a way to see how is the server status at the moment, such as availability on browser and mobile, like a server status web page.…
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Fusion Field Service User Creation/Updates via APISummary: With the introduction to fusion field service, is there a way to support creating the users via API, and setting their information appropriately? For instance, …
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updating past dated activity via pluginSummary: Hello All, I’m using resource usage plugin and I’m trying to update the start time captured for an individual. The activity is 3 days in the past. While trying …
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How to default a calculated value in OFS property?I have 3 properties open in the work order page in the oracle field service. I want that the data in 3rd property is automatically defaulted by the sum of the data in ot…
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How to Add PDF/Excel Files and Video Attachments to Work Orders in Oracle Fusion Field Service (FFS)Summary: Hello Team, We need to attach Files(PDFs, Excel) and Video Attachments to the work Order in FFS. In FFS, Attachment Property type provides two options: Object S…
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How to get time difference from Start and End time using form elementsSummary: There is ask to to get the difference of time between End Time and Start Time for a form where two date time form fields are getting used. We do not have any va…
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auto move the unscheduled activities to parent bucket of technician that are in techs non-scheduledSummary: Assigned Activities to the technicians are moved to their unscheduled pool at the end of the day using message scenario if they are left in pending status. Now …