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Field Service
Discussion List
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Why is non-serialized inventory returned to the tech after undo_install via API plugins?Summary: Why is the inventory returned to the technician resource when performing undo_install on a non-serialized inventory using the plugin API? When installing non-se… -
How to restrict 'Next Activity' selection to only the next in sequence and 'None Ordered'?Summary: Need to update the ‘Next Activity’ selection logic to restrict options to the next assigned activity and any ‘None Ordered’ activities only. Content (please ens… -
Do OFSC message scenarios support offline modeSummary: Hi Team, Wanted to check if message scenarios are supported in the offline mode. Do we have any documentation to refer. Thanks Content (please ensure you mask a…
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API Call to Bulk Update LoginsI recently received an email from Oracle informing me that the "path" for API calls can no longer contain whitespace. I checked and saw that several field resources have… -
Why 25D Screens update is different in Standalone application and Etar field service applicationSummary: In the 25D Standalone Application, screens are available for the respective user types. However, in ETAR Field Service, the screens for different user types are…
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Validate a string property to allow user to enter 'DD-MON-YY'Summary: We have a string property bringing in date, we would like that to be a RW property with users entering or overwriting the value in the field. How do we use Prop…
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when is the 25D update will be deployed on production ?Hi, when the OFSC 25D update will be deployed on production? Thanks
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Unscheduling activity using routingSummary: HI All, I know we can use message scenario to unschedule an activity. However my client wants the same functionality to be executed using routing. This is due t…
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Role Category - Oracle Fusion Field ServiceSummary: Hello, we are implementing Fusion Field Service following the documentation "How do I get started with Oracle Fusion Field Service?" We are stuck on section 4, …
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Capturing travel start time on Activity DetailsSummary: Hi Team, We need to capture travel start time when a user clicks on en-route and starts his travel. We could not find any OOTB field capturing this time. Can yo…
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how to access and print combox(enum values) in debrief plug in at code levelHow do I programmatically print all possible values of a combobox (enum) property for any entity in the standard Debrief plugin? Also, how can I copy all enum values fro…
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Notification to technician on rescheduling an activityThere was an error rendering this rich post.
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Supported geometry types in OFSC map layersSummary: In Oracle Field Service Cloud (OFSC), when setting up a map layer, are we restricted to using only point-type layers, or are other geometry types supported? -
Issue with Assigning Privileged Admin Access in Oracle Field Service (Production Instance)Description: We followed the instructions provided in the Oracle Field Service documentation to add a new user with administrative privileges. ( https://docs.oracle.com/…
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How to extract daily extract files manually in CSV?Summary: Is there a way to generate daily extract files in csv format manually. How to get daily extracts in csv format whenever we need. Content (please ensure you mask…
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Can we re-use same functions across multiple plugins?Summary: Hi Team, As part of our OFSC Implementation Project, we are having multiple Plugins Configured. In those plugins we are using functions which are performing sam…
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Customizing Adjust Time ScreenSummary: Is it possible to customize Adjust Time Screen i.e. we want to add similar map in this screen which comes on en-route screen. Thanks, Nishant Content (please en…
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Avoiding clicks while starting and ending activity for internal activities like LunchSummary: Hi Team, We have internal activity Lunch which we will schedule for the users everyday from 12 Noon to 1 PM. So, have below few questions: Do user always have t…
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Modifying Configuration History ReportSummary: Hi Team, Do we have a way to modify configuration history report. Fir example: Adding or removing any columns in the report. User column gives Name of the resou…
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Auditing Login Details in OFSCSummary: Hi Team, Is there a way to audit who accessed OFSC and when and from where. Is there any report or any Event APIs which we can subscribe to get these details. A…
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Communicated Window Lost Activity WarningSummary: Hi Team, Created a Customer Activity and assigned communicated window( ctime_delivered_end, ctime_delivered_start) to it and tried to manually move activity out…
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Find message step(s) assigned to a specific inner stepSummary: Is there a way to find what message step(s) are assigned to a particular inner step? Content (please ensure you mask any confidential information): Sometimes we… -
Issue with Suspend Reason Not Propagating to Pending Segmentable/Multiday ActivityHello @Dima Buldakov We’re encountering a challenge with segmentable/multiday activities where the suspend reason and suspend date/time are not being transferred to the …
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Real Time integration to OADB - APPT File not WorkingSummary: Has anyone had any issues with the APPT extract file using Real Time integration to OADB? I have created the extracts along with some others(ROUTE, ROUTING REPO…
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Customizing OFS Routing/Travel time parameters to Include Air TravelHello All, In few of our service regions, there are few activities which require air travel. We understand that the current OFS routing and travel time calculations are …
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Work orders are not getting created in the oracle field serviceSummary: Hi Everyone , When I try to create a Field Service Work Order, we’re able to retrieve the Work Order Areas from Oracle Field Service into Fusion successfully. H… -
How to restrict technicians reflecting in Schedule "Work Order Screen" from other WO areasDear Experts, Need your advice on how to apply restriction for technicians showing in "Work Order Schedule Screen" based on the selected WO Area. Scenario: We have two W…
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I am trying findout the REST API that validates, and posts transactions to SCM Inventory.I am developing an AI agent to integrate the parts used by OFS technicians during site visits into the SCM inventory. And also in PIM but couldn’t locate them there, I l…
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Activity Time View Label with crew nameSummary: Hi Team, On assigning assisting activity to a crew it shows the activity type with crew name in the Activity Hint. How to add the same to the activity time view…
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Cannot See the Multi-Day Routing OptionSummary: Hi. Could you please let me know where to find the Multi-Day Routing option? The screenshot below shows the Setting Assignment Rule Parameters section under Fil…