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Field Service
Discussion List
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Routing Error "Cost configuration. Activity was moved after routing run"Summary: Hello. We have different routing plans that run at 5am onwards, sequentially: Today Today + 1 day Today + 2 days … up to + 7 days We used the +day to ensure tha… -
Is there a way for a certain property string field to be formatted with color, bold, etc?Summary: Good day guys. I have this warning message from a return validation call and I put it on the Edit Form as a string property (e,g, cm_warning_message). Would the…
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Message Scenarios - Last activity of the daySummary: Good morning, I would want to implement an email or a collaborative chat for dispatchers when the technicians finish their last activity. How can I identify the…
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Restrict DELETE Permissions for Core APIs in Oracle Field Service CloudHi Team, Is there a way to revoke the DELETE permission for Core APIs within the REST API Application in Oracle Field Service? In the Application's Available Entities se…
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In which property is the start and end date and time of the TOA activity?Hello, I would like to know in which property the start and end date and time of the TOA activity are located. Since there are several properties related to the date. Th…
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OFS status OOB Customer Cloud UtilitiesSummary: can i get list of OOTB mapping of status between OFS and CCS that can be cancellable. For eg, Enroute status in OFS is cancelleable from CCS. In documentation s… -
Submit Service Request with the activity in Completed statusHello, I would like to know if in an OFS outbound message scenario step a Service Request can be sent with the activity in the Completed state. Thanks
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Report of users and permissions profile typeHello, I would like to know if obtaining a report in OFS of who viewed an activity in TOA on a particular date (who viewed the details of an activity) is possible. Also,…
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activities that are assigned to technicians that works overnight at some point become inaccessible.Summary: Our client have told us that they have technicians that work overnight but we are currently finding that the activities that are assigned to those technicians a…
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Is there a way to link two properties in OFS?We have two properties in OFS "Activity Type" and "Activity Lable". When we change the Activity type the job updates with the correct name however the job tag (activity …
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Event that is triggered by an Outbound Message error in OFSSummary: Hello, I would like to know if there is an event that is triggered when an Outbound Message error occurs, which we can extract using a rest API or similar. Than…
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APPLICATION FOR B2B CONNECTION ERRORSummary: There are four auto-configuration steps as part of enabling B2B Service and Service Logistics application in OFSC. 1) Oracle Field Service - Completed 2) Oracle…
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Unable to Map Document Upload Field in Oracle Field ServiceHello Oracle Community, I’m working on an integration that involves sending a document from Oracle Sales Cloud to Oracle Field Service using Oracle Integration Cloud. Th…
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We need to implement Activity sync Pull Update (OOTB) integration How refresh activity is working.Summary: Refresh activity is not tagged to standard action screen. how it is supposed to work? By default it has no standard action associated with him. Content (please …
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CCS OFS Appointment booking on professional versionSummary: we want to implement CCS OFS Appointment booking on professional version of OFS. How it can be done? Via Find MatchingResource API? Because if accelerator is us…
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Moved: Advanced filters on custom Dynamic choice list field is not filtering data in Redwood work o…This discussion has been moved.Fernando Parreira-Support-Oracle 1 view 0 comments 0 points Started by Fernando Parreira-Support-Oracle -
Condition time slotSummary: Good morning! I have created a new time slot. How can I condition it so that only one type of user has it available? Do I have to use a regular expression? Gree…
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How does OIC receive form fields vs activity fields?We had an activity field titled "Outage date and time" that we changed to a form field to use the date and time picker. However, when we complete jobs using the form fie…
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GrandParent External IDSummary: Hello Community, I had applied the functionality where we fetch Resource Ext ID, Parent Resource Ext ID on activity details page via "Set Property". This is wor…
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Capacity Module metricsSummary: What reports or metrics can I obtain to review the use that is being given to the Capacity module? Content (please ensure you mask any confidential information)…
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How we can disable multiple triggers of a button in OFS?Summary: We have two buttons . Due to a lack of technician awareness, these buttons are being triggered multiple times, resulting in a heavy load on the message queue. T…
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Global Deployment by Oracle for Weely Maintenance Pack Question?Summary: Hello. Typically, when Oracle releases WMP, we have the choice to deploy it immediately or wait for the next quarterly update (roll ups). With our 3 environment…
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Dashboard - Autorouting Scheduled ReportGrettings, We are trying to schedule the autorouting results report but couldn't find it on the display list. Is there a way to add it to the list? Thank you,
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'concat' functionSummary: Concat function is not automatically reacting to changes in the properties? Content (please ensure you mask any confidential information): I used the 'concat' f…
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List users and their assigned collaboration groupSummary: List users and their assigned collaboration group Content (please ensure you mask any confidential information): Is there a way to be able to retrieve the list …
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Updating Custom Properties on a Cancelled ActivityHi Team, We encountered a situation where we need to update a custom property on a cancelled activity via an external middleware. We know this can be done through the UI…
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Field service: Option Suggest activity by location is not available under activity management.We are unable to find the "Suggest activity by location" option under activity management in field service. We followed the steps mentioned in oracle document, but we ar… -
Weekly Maintenance Pack 7: Routing DescriptionSummary: Weekly maintenance pack 7 Routing description: Is there more detailed documentation available to better understand the impact of this change Content (please ens…
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Is possible to export the "Resources by statuses" report from the TOA DashboardHello, I would like to know if exporting the "Resources by statuses" report from the TOA Dashboard, either through the TOA environment or a REST API is possible. Also, h…
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How to grant permission to Export a TOA Control Panel to a specific type of userSummary: Hello, I would like to know how to grant permission to Export a TOA Control Panel to a specific type of user so that they can see the "Export" button from their…