To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Trigger the Plugin from Custom Form in OFSCHello Everyone, I have one requirement where i need to generate the PDF and take it to print option from the Custom Form. The fields in the Custom form are from Activity… -
Best way to collect/receive OFS EventsSummary: Hi, we are looking for the best way to integrate with the OFS events. Content (please ensure you mask any confidential information): Is it possible to do in a w… -
How to retrieve Activity History from Field serviceGreetings, We're implementing some new controls in Field Service and wanted to know how to export the activity history to keep track of users who make changes. Also, is … -
funcionalidad de ORC para extraer texto de fotos.Summary: Información sobre la funcionalidad de OCR en Oracle Field Service Cloud Content (please ensure you mask any confidential information): Hola a todos, Estoy inter…
-
Viewing Installed Inventory through FormsSummary: We are passing the inventories section to the bulkupdate API to add installed_inventories to an Activity. The response indicates that one of the actions perform…
-
Hiding Manager/Dispatcher/Admin Option from Resource TypeSummary: Hello there. Is there a way to hide the "Manager/Dispatcher/Admin" option from the Resource Type list for specific User Types? We have our own Meter Services Su…
-
will Default value tonumber("12.8764") function strip off decimal ?Summary: will Default value usage in usertype i.e. tonumber("12.8764") function strip off decimal ? i tired this but it didn't save the converted value in integer proper…
-
Has anyone successfully used inventory properties in message scenarios to set an activity propertyWe need to validate that inventory items have been added to activities after creation and would like to use a filter highlight activities that have missing inventory doe…
-
Oracle Field Service Fusion Application for attachment propertyHi , I’m currently working on setting up the Fusion application within Oracle Field Service (OFS) so that it can be selected when creating an attachment property. Howeve…
-
Stock Item Return Process in OFSC with WACS Integration and Truck Inventory ManagementHi Community, We are currently in discussion with a client regarding the stock item return process and would appreciate insights on how this can be effectively managed w…
-
filter condition string to number conversion during conditional operator checkhi, we have string property containing numeric values likes 12.345 eg test_prop{string}=12.345 i'm creating a filter condition for comparison purpose but unable to find …
-
Immediate RoutingSummary: Hello, We are currently implementing the CCS–OFS Accelerator, where activity created in CCS will flow to OFS. We need assistance in configuring an immediate rou…
-
How to add custom property in "exportAvailableCapacityActivitivities" under available capacity?Summary: Export all activities for a capacity category in capacity area. It download a csv. I want to add custom property in csv. Content (please ensure you mask any con… -
Manage OFSC users in Fusion Field Service CloudSummary: We are using Oracle Fusion Field service Cloud which is a new offering within Oracle Fusion platform. The stand alone OFSC environment all users used to be crea… -
Is it possible to edit the "Non-Working Time Warning"-message to make it more visibleHi, Our customer asked us to increase the visibility of the warning message when you try to set the schedule of an active technician to non-working time. There is only t… -
Can we send multiple assets as part of WO to activity using maintenance OFS accelerator.Summary: We face issues when we try to push multiple Assets in one Work order through the maintenance OFS accelerator. Content (please ensure you mask any confidential i… -
Confirmation if OFSC can connect to Oracle fusion data intelligenceSummary: Hi everyone, I’m looking for confirmation on whether Oracle Field Service Cloud (OFSC) can integrate or connect directly with Oracle Fusion Data Intelligence. I…
-
Need to get time zones from OFSC (Config > Display) to populate plugin dropdown for API usageSummary: As an OFSC Plugin Developer, I am currently working on a client requirement that involves retrieving the list of company time zones defined under Configuration …
-
How to Identify and Update Linked Activities in OFS?Question: Hi everyone, I am working with linked activity templates in Oracle Field Service and would like to clarify a few things: Updating Linked Activities: If we upda…
-
Unscheduling Crew's Pending Activities OnlySummary: We have a requirement where crews should be able to deactivate their routes even if there are still pending activities assigned to them. However, based on curre…
-
activity_alerts content validationSummary: Hi, is there any way to validate the content of the activity_alerts property using displays conditions or within message scenario? I've tested these two options…
-
Exploring Real-Life Use Cases of Oracle Digital Assistant with Oracle Field ServiceHi All, I’m currently exploring ways to enhance the Oracle Field Service Cloud (OFSC) experience by leveraging Oracle Digital Assistant (ODA), and I’m particularly inter… -
OFSC Map layer API's can process GDB files ?Summary: Dear All, There is a requirement from one of our customer to integrate ESRI to OFSC. At customer end ARGIS version is 10.8.1. In Oracle documentation's it says …
-
WATCH REPLAY: Oracle Fusion Field Service 25B Release Deep DiveWATCH REPLAY: Oracle Fusion Field Service 25B Release Deep Dive Webinar Summary: Join our live webinar of our quarterly Oracle Fusion Field Service Release Deep Dive Web… -
Prevent "En Route" Status Activation After a Guard Duty ActivityWe have a use case where we need to prevent the "en route" status from being automatically activated for a technician when the previous activity is classified as a guard…
-
May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d… -
Can an OFSC plugin identify a mobile using development mode?We need to know if an OFSC plugin could identify a phone using development mode because this feature could be used to create a fake or altered GPS.
-
Capacity areas best approachGreetings, We're integrating our applications with Field Service and redefining how we group work zones. Based on your experience, what do you think is the best strategy?
-
can we sync resource calendar from maintenance to OFS using Maintenance OFS accelerator ?Summary: We want to sync the Maintenance Resource Calendar to OFS, Is there any way to do that? Content (please ensure you mask any confidential information): Version (i…
-
In Multi segment activity, is it possible to calculate the time to complete automaticallySummary: In Multi segment activity, is it possible to calculate the time to complete automatically, for the remaining segments. "Scenario: I have 3 segments, with a tota…