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Field Service
Discussion List
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GrandParent External IDSummary: Hello Community, I had applied the functionality where we fetch Resource Ext ID, Parent Resource Ext ID on activity details page via "Set Property". This is wor… -
Message Scenarios - Last activity of the daySummary: Good morning, I would want to implement an email or a collaborative chat for dispatchers when the technicians finish their last activity. How can I identify the…
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'concat' functionSummary: Concat function is not automatically reacting to changes in the properties? Content (please ensure you mask any confidential information): I used the 'concat' f…
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In which property is the start and end date and time of the TOA activity?Hello, I would like to know in which property the start and end date and time of the TOA activity are located. Since there are several properties related to the date. Th…
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List users and their assigned collaboration groupSummary: List users and their assigned collaboration group Content (please ensure you mask any confidential information): Is there a way to be able to retrieve the list …
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how to enable notifications in the collaboration window for OFS?When we open our collaboration window/pane we don't have the bell icon or notifications tab. How do enable this feature in OFS?
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Filtering Date Changes from Message Scenario 'Activity Moved' eventHi Team, We need to display an indicator on an Activity if it is rescheduled to a different date. We considered using the 'Activity Move' event in the message scenario t…
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Show Booking GridSummary: Good afternoon, I make the query through the API and the result is as follows: BODY: RESULT: What configuration am I missing? Content (please ensure you mask an…
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Updating Custom Properties on a Cancelled ActivityHi Team, We encountered a situation where we need to update a custom property on a cancelled activity via an external middleware. We know this can be done through the UI…
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Is possible to export the "Resources by statuses" report from the TOA DashboardHello, I would like to know if exporting the "Resources by statuses" report from the TOA Dashboard, either through the TOA environment or a REST API is possible. Also, h…
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How to grant permission to Export a TOA Control Panel to a specific type of userSummary: Hello, I would like to know how to grant permission to Export a TOA Control Panel to a specific type of user so that they can see the "Export" button from their…
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Field service: Option Suggest activity by location is not available under activity management.We are unable to find the "Suggest activity by location" option under activity management in field service. We followed the steps mentioned in oracle document, but we ar… -
Weekly Maintenance Pack 7: Routing DescriptionSummary: Weekly maintenance pack 7 Routing description: Is there more detailed documentation available to better understand the impact of this change Content (please ens…
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Capacity Module metricsSummary: What reports or metrics can I obtain to review the use that is being given to the Capacity module? Content (please ensure you mask any confidential information)…
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How to configure for getting the active user report in Dashboard Oracle Field ServiceSummary:Hi Team, We have a business requirement for configuring the get the active user report in Dashboard Oracle Field Service. Can you please help and guide us how to…
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Dashboard - Autorouting Scheduled ReportGrettings, We are trying to schedule the autorouting results report but couldn't find it on the display list. Is there a way to add it to the list? Thank you,
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Inventory transfer option should be available – From Field Technician to Supervisor in OFSSummary:Hi Team, We have business requirement as mentioned below If Field Technician is added in Installed inventory, it should automatically reflect in the WFM-OFSC Hom…
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How to export from the Month viewHello, I would like to know if it is possible to export TOA activities from the Dispatch Console in the "MONTH" view? And thus download the details of the activities of …
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Enable capture SMS body in notification in OFSC.Summary: Hi Team, We have the business requirement as below mentioned Capture all interactions with customer via manual entry by fulfillment partner in WFM-OFSC or trigg…
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How to capture the activity ID to modify the WFM activity based on the customer response.Summary:Hi Team, We have the business requirement as below mentioned.. Send email/SMS/whatsapp/MVA notification and customer should be able to edit their installation sc…
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Error: Formato de archivo no soportadoSummary: Buenos días, necesito saber a que se debe el error "Formato de archivo no soportado" y como se soluciona. Agradezco me puedan regalar documentación de oracle ac…
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Can you modify the script that runs after selecting approve or reject?Summary: Hi, we need help here, the client needs that when the "Approve or Reject" button is selected in the email message that the line manager receives after a subordi…
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Arrival time of technician based on the Geocodes.Summary: Can we get the arrival time of technician based on the geocodes? Requiremnt is to get the ariival time populated up when technician reaches to the Work order lo…
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Bulk Inventory Loading in OFS by using API:/rest/ofscCore/v1/resources/custom-actions/bulkUpdateInveSummary:Hi Team, We got the business requirement as Bulk Inventory Update by using Rest API:/rest/ofscCore/v1/resources/custom-actions/bulkUpdateInventories Please find …
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Redirecting to different screens in OFSHi Team, We have a requirement to implement a redirection from the Activity Details screen to the Resource Skills screen (activity assigned resource's skill). Since the …
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Main MenuSummary: In the Commercial Manager profile, for example at https://telefonica-ar.test.fs.ocs.oraclecloud.com/, the ALIJ user appears as Manage and Route without having i…
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Please may someone explain Working Time Plans in QuotaI've noticed that the setting for "Manage quota on the level of booking intervals" is only available with the usage of Plans in Quota and not when it is entered as a % o…
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Feasibility of Downloading Submitted Forms in XML or PDF Format from Oracle Field Service CloudSummary: I am exploring options for extracting submitted forms from Oracle Field Service Cloud and would like to know if there is any built-in functionality or feasible …
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Survey Link need to expires after 24 hrs in my OFS ApplicationSummary:Hi Team, Below Requirement from business In the Current scenarios Survey Link expires in 12 min in my OFS Application. Can you please let us know how Survey Link…
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Implementation InventorySummary: Hello, good morning! What are the points to take into account when implementing Inventory in OFS? Could someone who has implemented it, tell me your comments on…