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Field Service
Discussion List
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Clarifications Required on Fusion Attachment Flow Post 26A UpdateHi Team, Regarding the Fusion Attachment flow after the 26A update, we have a few clarifications. Below is our current understanding: When an attachment is added in a Fu… -
A resource is showing a different initial day in the calendar (on Dispatch Console)Summary: Hi, a resource is showing a different initial day in the calendar (on Dispatch Console), even if global configuration in the instance on "Display" is set Sunday… -
Ability to customize "Stop Travel" screen to add CommentsSummary: Hi Team, We have a requirement to be able to customize "Stop Travel" screen, similar to "Suspend Activity" screen. We need to add a mandatory field named "Comme…
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Unable to view previously submitted form data when an activity is moved to a future date in OFSCSummary: A customer has a requirement where an activity is assigned to a technician for today’s date (current date). The technician does not perform any status transitio…
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OFS→ADB Database (on Private ORDS Endpoint)Summary: Does any one have experience with this "pre-built" connector from OFS to ADB? We’re following the docs Configure Real-Time Data Integration With Oracle Autonomo… -
Native Integration between Fusion Service and Field ServiceSummary: We have set up a connection in Fusion Service using below Connection details URL - {{Fusion Service URL}}crmRestApi/resources/latest/fieldServiceConnections Bod… -
How to capture accurate labor duration when an activity is completed in multiple sessions in OFS?A technician starts an activity at 10:00 AM and works until 12:00 PM (2 hours). Due to an emergency, the technician leaves the site and later returns at 5:00 PM to conti…
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Forms and Plugin Label Column is missing from screenSummary: Hi Team, We used to have Label Column in Forms and Plugins Screen but not is missing. It was helping us in differentiating between different plugins as we had u…
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Fusion Field Service Custom Filter (with dynamic field values) not returning result on Activity ListHi, Observed different behavior on Ad hoc and Custom Filters on Activity list in Dispatcher Console. Ad hoc Filter with two Fields: Activity Status and Time Slot If Acti…
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How to start a chat using postmanSummary: I have tried "{{ofs_url}}/rest/ofscCollaboration/v1/chats" But I am getting Error. user not found. Can you tell me authentication and payload to make it work. C… -
Collaboration Events -> updateTypeSummary: I would like to know all the possible values that the “updateType” parameter can take. For example: Content (please ensure you mask any confidential information…
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Native Integration between Fusion Service and Field ServiceHi Team, This is a continuation of my previous question regarding Fusion Service to FFS native integration: https://community.oracle.com/customerconnect/discussion/comme…
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I want to add a sign in screen text hint "Can't sign in? e-mail support@inbox.com" - is it possible?Summary: I want to make some changes to our Test, Training & Sandbox Environments sign in screens and password access which I am not sure are possible - so would like an… -
Oracle Fusion Field Service 26ASummary: Regarding Adjustment of Map-Based Travel Estimations Based on Historical Data next to the (new) statistical data of travel time including for example the parkin…
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data deletion policy in OFSSummary: Is it after 90 days the data is delete or only inaccessible for users Content (please ensure you mask any confidential information): Version (include the versio…
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Capture the timestamp when a form is submittedSummary: I need to capture the timestamp when a form is submitted. The form has two required fields. I've created a property to capture the timestamp. I want to configur…
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Ability to create non-ordered activity by defaultSummary: Hi Team, Users have to create some internal activities like Lunch, Yard, Assist manually. We want to create these activities as non-ordered so that we can skip …
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Concatenate ID + Name: Inventory TypeSummary: Hello! When adding stock to a warehouse, the name of the inventory type is displayed. Is there a way to concatenate the ID and the name? Example: [12345] - ANTE…
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Is there any change regarding deleting photos in activity?Summary: Regarding deleting photos from screen context, did anything change recently? A client is being reporting not being able to do so, once the "X" icon does not app…
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Reports table for Oracle Fusion Field ServiceHi Team, We are trying to use a BI Publisher (BIP) report to extract and store data in our data warehouse for reporting in Oracle Fusion Field Service and audit purposes…
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More than 1 Bundling rule in FFSSummary: We have a scenario where an Activity type should be bundled based on Address and Zipcodes but the other Activity type should be bundled based on another custom …
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Is it possible to manually resize Resource Row Height in the Dispatch Console?Summary: Hi everyone I have a request from a user regarding the UI customization in Oracle Field Service. In the Activity List, users can easily use the "Resize row" (Ri…
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Routing Plan Run Got Timeout - Can a user be notified?Summary: Although not always, we experience our Routing run status showing Failed due to a Routing Plan Timeout Expired error. There is a fix anyway to consider increasi…
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auto routing error messagesSummary: What are the detailed explanation and the related configuration impacting the below auto-routing error messages ? 1 Assignment will cause Resource Preferences v…
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Ability to optimize route based on resource locationSummary: Hi Team, We have a question related to Routing Rules. We are creating a routing plan to optimize resource route to minimize total travel. Scenario is simple: Re…
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Need to authenticate REST API for Oracle Fusion Field Service Cloud Service - ChatsSummary: I cannot authenticate REST API for Oracle Fusion Field Service Cloud Service - Chats REST Endpoints. How to set up JWT auth? Content (please ensure you mask any…
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Forms PDF – How to Render Checkbox as Checked in HTML Template?Hello, I’m currently testing the 25C Forms PDF functionality for an upcoming customer demo and had a question regarding adding a checkbox in the HTML template. I couldn’…
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How to detect if a File Type property is empty or has a file uploadedSummary: We want to extract Files / Images from OFSC, how to determine the file property is not empty before we make the API calls. Content (please ensure you mask any c…
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Oracle Fusion Field Service Worker Availability IntegrationSummary: We are using 'Oracle HCM Fusion FS Worker Availability' integration in the HCM-FFS accelerator in OIC. It is creating the 'ResourceExceptions' activity type in …
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Refresh a TEST environment from another TEST environment?Summary: Not receiving any response for a request to refresh one of our TEST environments, and the source is another TEST environment. Content (please ensure you mask an…