To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Holidays not getting synced In OFSCWe have a set of holidays that we are defining on the configuration page in oracle field service but these holidays are not getting synced with the work schedule of the … -
Disable Not Done as a Status for Multi-Segment ActivitiesSummary: Dears, We are not using 'Not Done' anywhere in our Solution as it is not relevant to business processes that we have implemented. We have recently been implemen… -
How to make changes in the standard debrief plugin in oracle field service ?Summary: To get billing types in the OFS Debrief plug-in from Fusion, set up a connection between Oracle Field Service and Fusion Service Logistics. Then, configure the … -
REMINDER: CX Customer Connect on Field Service: 4/3 @ 3PM ET!Please join us on Thursday, April 3rd @ 2PM CT/3PM ET for a live interactive session with our CX SE Solution Experts to ask questions & gain more insight on how you can … -
Language expression like a regular expression.It's possible to construct a language expression similar to the reg-exp: ^[a-zA-Z0-9_()|áéíóúÁÉÍÓÚñ\Ñ,.;\s/-=]+$ ? I need this for a manual type field, not a property (t… -
Always enable end button in activity screen in OFSSummary: Our client has a requirement to enable "end_activity" button always, is it possible to do that in OFS? Content (please ensure you mask any confidential informat…
-
Run Plugin in background to collect Geo-cordinates of user every minuteSummary: There is a requirement to auto start the activity if the resource is in 50 meter vicinity of the site location. Content (please ensure you mask any confidential… -
Not Receiving an eMail with PDF from OFS Scheduled ReportSummary: Hello, This is our first time utilizing the Schedule Report feature from Dashboards since we prefer not to have users access the Dashboard portal directly. Howe…
-
Can we access Plugin using APISummary: Can we access Plugin using API. What is the use of Plugin-readOnly Option in Config→Applictaion—>Metadata API? Content (please ensure you mask any confidential … -
I am trying to setup OFS to store attachments in FusionSummary: Trying to find some guidance on how to setup a connection between Oracle Field Service and Fusion so OFS is able to store attachments in Fusion I have created a…
-
The Activity Ratio button in the Parts Ordering standard action screen is read-onlySummary: Issue: The Activity Ratio button in the Parts Ordering standard action screen is read-only and cannot be selected. Help Needed: Looking for guidance on why this…
-
Handling Attachments sent in the form of URLs from Oracle Fusion in Oracle Field Service (OFS)Subject: Handling Attachments sent in the form of URLs from Oracle Fusion in Oracle Field Service (OFS) Summary: In our project, we are creating Oracle Field Service (OF…
-
OFSC ODA Integration - Data security/privacySummary: The questions are related to the native OFSC-ODA integration for rescheduling/cancelling of activities via "Where's My Tech" chat. Content (please ensure you ma… -
position_in_route is getting changed for an activity without slaWindowStart and slaWindowEnd.Summary: An activity without sla start(slaWindowStart) and sla end(slaWindowEnd), and it was assigned to Tech in position 1 place, and if we are trying to update the dat…
-
How many number of activities can be created using Bulk update API in oracle field service?Subject: Maximum Number of Activities Created Using Bulk Update API in Oracle Field Service Summary: What is the maximum number of activities that can be created and upd…
-
Lower environments access security - Training/Test/DEVSummary: As a Business we have Multiple instances of Oracle Field Service Cloud used for user training, user acceptance testing (UAT) and system development work (DEV). … -
How to redirect to non-scheduled activity details page?Summary: Need to redirect to non-scheduled activity details page. Content (please ensure you mask any confidential information): Need to have a way to redirect in any ac…
-
not able to view warehouse in OFS to install required inventory item from warehouse resource.Summary: we have requirement, using warehouse resource we want to install required inventory on activities. 1- we have added warehouse resource in bucket and we added it… -
Why does the routing give a non-ideal sequence?Summary: We are using the Optimization Strategy below since our field resources are working with zone ratios. The ratio itself is effective; however, I'm unclear about h…
-
using REST to update custom property value to null or just delete those custom propertySummary: using REST to update custom property value to null or just delete those custom property itself from activity association ? i could see patch to update any prope…
-
can we add a custom value in maximum segment duration for a single day in multi-segment activitySummary: Can we add a custom value in maximum segment duration for a single day, while configuring multi-segment activity in the Activity type For Example, I need to sel… -
Date in message scenario for activity moved is displayed as 3000-01-01Summary: The date field in message scenario shows 3000-01-01 instead of the date. Content (please ensure you mask any confidential information): I have configured a mess…
-
Deleting Inactive UsersSummary: I wanted to delete inactive users. I did configure in the User Type → Resouces the possible group actions: After refresh, I did try to select the inactive users…
-
Error update login policyHi, I want to update the maximum number of sessions in a login policy. When I change the value, I get an error with the policy label indicating that spaces are not allow…
-
We want to customize the route page button colours. Could you guide us to a theme file where we canSummary: We want to customize the route page button colours. Could you guide us to a theme file where we can add CSS? Content (please ensure you mask any confidential in…
-
How can I update a custom property on activity entity from OFSC plugin ?Summary: whts the best way to update a custom property defined at entity ( activity ) from ofsc plugin , (by not using OFSC API calls) ?. Is close and update methods in …
-
How to mass reassign user typeWe created a new user type in Oracle Field Service Cloud, and I'd like to assign over ~100 resources to it from their current user type. I don't see any bulk, mass, etc …
-
REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on March 19th & 20th across our Marketing & Sales Unification, Revenue Transformatio…
-
OFSC PLUGIN QUANTITY ALLOWEDSummary: OFSC PLUGIN QUANTITY ALLOWED Content (please ensure you mask any confidential information): We would like to know the permitted number of plugins that can be up…
-
how to suscribe collaboration events from oicSummary: hi, connector for OFS in OIC doesn´t have collaboration event. How can i suscribe to these collaboration events? https://docs.oracle.com/en/cloud/saas/field-ser…