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Field Service
Discussion List
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Single user managing dispatch and debrief functionsSummary: We have a requirement where a user logs into the Dispatch Console to build the day's route and in the 2nd half goes out to work as a Technician. Content (please… -
Multiple User Types Access for a Single UserSummary: Hello. When configuring a user, we can assign only one user type at a time. For instance, if we have two user types—one for Electric and one for Water—there may…
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Oracle Fusion Field Service IntegrationsSummary: Is there a document that clearly shows the native integrations that Oracle Fusion Field Service supports and what is not supported and still requires OIC layer.…
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Is there any way to enable both SSO and internal login?Summary: Do we have any setup to enable both SSO login and normal username and password login? The login screen shows both types of logins, but it only allows the select… -
Identify Electric Vehicle (EV) in Dispatch ConsoleSummary: Hi - We have a mix of vehicle types and want to be able to identify Electric Vehicles in the Dispatch Console. We have hints and filters set up but would like t…
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Is there any way to design custom reports in field service?Summary: We have a requirement to create user report based on the user type and extract that data for business reference purpose. Is there any possible way to achieve th…
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REST API - Activity position change in routeIs there any particular field that updated task position in route with out updating field positionInRoute in OFSC? Which all fields have capability to update task positi…
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Ofsc validation to check if current date is greater than start date of an ActivitySummary: We would like to implement a validation in Oracle Field Service Cloud to ensure that a field is made Read Write only when the current date is always greater tha…
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Is there a native way to generate a PDF with all the activity fields?We need to generate a downloadable PDF of all activities, including all the normal fields plus photos and signatures. What is the best way to do this? -
How to create a Logical Hierarchy in OFS using OFS-Maintenance AcceleratorSummary: We want to setup Solution for Kitting - Dekitting in OFS using OFS-Maintenance Accelerator for which we need to understand from Solution Standpoint how we can A… -
After 25A, is Banner(Pre-built data visualization reports for ADW) displayed once per instance?Summary: When we download the reports and configured tables in the application details page. The Banner will not be visible once you have already downloaded the reports.…
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Monthly Updates for OFS - 25A OnwardsSummary: Is there a new process for applying WMPs to OFS from 25A onwards? Content (please ensure you mask any confidential information): We have an open SR where a fix …
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OFSC events/subscriptionsSummary: OFSC events/subscriptions model acts like batch or realtime? Once subscribed, will the events be sent automatically (if yes, where do we define the URL to sent …
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Is it possible to exclude the options from an Enumeration type field, according to the previous seleWe are developing the checklist further to include additional services that field employees can perform in the activity. On the completed/not completed activity screen, …
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How to record total activity duration and travel time after suspending an activity?Summary: How to record or get total time spend on the activity once I suspend the activity and original activity status is updated to pending? In suspend scenario, for e…
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OFSC API IntegrationSummary: Is there a way to make a HTTP POST API call without using triggers/message scenarios in OFSC on activity events? Is there a way to call directly end URL without…
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Impact of Migrating Field Service to FusionI want to understand the impact of migrating Oracle Field Service (OFS) to the new Oracle Fusion SKU, particularly regarding existing configurations, integrations, and d… -
Oracle Field Service is now available on Oracle FusionSummary: Our business client has received the email communication from the ORACLE stating: We are excited to inform you that Oracle Field Service is now available on Ora…
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What are the list of attributes related to external and internal change order attributes in PO & PASummary: We are implementing the approval rules for a change orders. can we get the list of attributes segregated with Internal and external change orders to decide the …
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Where can i get the OFS accelerator package that connects to CCS?Where can i find the OFS accelerator package that connects to Oracle Utilities CCS? https://docs.oracle.com/en/industries/energy-water/cloud-integrations/22b/ccs-ofs-set…
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CCS ACTIVITY IS NOT FLOWING TO OFS but Outbound Communication got created in CCSThere was an error rendering this rich post.
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REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on February 19th & 20th across our Marketing & Sales Unification, Revenue Transforma… -
Is it possible to compare dates via message scenarios?Summary: We'd like to indicate whether a task is being worked earlier than its original Due Date. We have a property that is cloned from the "Date" property when an acti… -
How is Timesheet processed in OFSC?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Making changes for accessibility - such as colours.Summary We have a need to re-evaluate accessibility options. Previously, we determined that the only available solutions required modifications at the individual machine… -
Unable to add parts to activity in Oracle field serviceHi team, We're trying to add parts logging in as a technician for an activity. We're getting an option to Replenish Trunk Stock but not order parts for a specific activi…
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How to get started with writing custom codes in OFSC? Please provide guidanceSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Custom Message Boxes or Alerts in Oracle Field Service Cloud (OFSC) for Highlighting WarningsTitle: Custom Message Boxes or Alerts in Oracle Field Service Cloud (OFSC) for Highlighting Warnings Hi everyone, I have a question regarding the way alerts and warnings…
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Standard Plugin not reflecting in Add Plugin tabSummary: We have a situation with OFSC Test Instance : https://ofsc-9adc1f.test.fs.ocs.oraclecloud.com There is no Option of Standard Plugin when we click on Add Plugin …
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Oracle Field Service - The Manage Configuration.Summary: From the manage gant view, how do you configure the information displayed on the activities? From the admin user type view of the manage, the activities have th…