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Field Service
Discussion List
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Assign Resources to a TeamHello community, Could you please assist us with a few questions regarding team activities: We are currently trying to configure Assisting activities for technicians. Ac… -
WMT cancellation tracking in Oracle Field Service Cloud (OFSC).Summary: We have a requirement regarding WMT cancellation tracking in Oracle Field Service Cloud (OFSC). When a customer cancels an activity through the WMT URL, we can … -
July Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for June. In this one hour showcase, you’ll get an in-depth look at Oracle's best…Kayleigh Halko - Oracle-Oracle 33 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle
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Receiving parts on a Warehouse visit activity in OFSWe have configured Routing to create Warehouse visit activities based on the Required Inventory and current levels in Resource inventory. Once they are created, Technici…
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Text to Speech FunctionalitySummary: Hi, I can see some Oracle documentation on converting resource/engineer speech to text however I cannot find anything on text to speech. For example reading alo…
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How to make filters as case insenstivie?Hello Team, If we create a property as string and add the property in the filter condition and select as Dynamic, will it behave as case sensitive? If yes, is there a wa…
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Fusion Field Service; Multiple users logging into the same deviceSummary: Are there any possible concerns or caveats to having multiple resources using the same device to log into field service in order to capture their time and popul… -
Passing a value to a native propertySummary: Is it possible to pass a value to a native property? Content (please ensure you mask any confidential information): We are sending a value from an external syst… -
Can we create multiple Field Service Activities against same service work order, each activityHi, Based on the 26A update, we see that a single service Work Order can be associated with multiple Field Service Activities. Does this mean that, against a single Work…
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Filter technicians based on Work Order AreaSummary: We are trying to filter technician based on Work Order Area. What we are doing: So, in Fusion Service, we are creating a work order, there we are entering data …
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Is there any way to control dispatcher see only 3 weeks of History?Summary: Business wants Dispatcher to see only 3 weeks of History in FFS is it possible by using Restriction on visibility filter or by any way?
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Can we filter the resource who are doing overtime or Overloaded resources (>100% load) in List ViewSummary: What is the filter condition to get resources who are doing overtime or Overloaded resources (>100% load) in List View OF Dispatch Console? Thanks in advance!
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Multi-day Activity Removal Behavior: Deleted vs. Canceled Status Before and After Route ActivationSummary: I would like to ask for clarification regarding the removal of multi-day activities in the Dispatch Console. If I assign a multi-day activity to a resource and …
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Dispatcher approval option to transfer Activity with skills and zones mismatch in collaboration?In Oracle Fusion Field Service, we are using Collaboration to allow field resources to coordinate and, where appropriate, transfer activities to another resource. We und…
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REPLAY: Oracle Fusion Field Service 26B Release Deep Dive - (Aired Wednesday, May 20th, 2026)REPLAY: Oracle Fusion Field Service 26B Release Deep Dive Webinar Summary: Watch the replay of the quarterly Oracle Fusion Field Service Release Deep Dive Webinar, this … -
How can we upload files (excel/word) via gallery in Fusion Field ServiceSummary: Hello, We are using Fusion Field Service in our implementation. Currently, we are using fusion attachments to send attachments from FFS to Maintenance Work Orde…
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Chats associated with a resourceHi, It is possible to obtain the chats associated with a resource via API? Thanks! -
Is there a way to move the clone of a suspended activity to another resource via message scenarioSummary: Grettings, we want the supervisors to visit the clients of activities that technicians suspended, is there a way to move the clone of the suspended activity via…
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How to show message in activity history of main activity when End prework is Completed in OFFS.When a Prework activity is created, a message is recorded in the parent activity history indicating that “Prework started.” However, upon completion of the “End Prework”…
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Asset Details Plugin - Not seeing option to delete parametersSummary: I am working in Asset Details Plugin in Oracle Fusion Field Service 26 B version. I am not seeing an option to delete the parameters. I basically wanted to recr… -
Debrief Plugin - Critical Error Authorization Token Error in 26BSummary: I am working on the Debrief Plugin in Oracle Fusion Field Service (26B release). As per the readiness documentation, it states that no additional configuration …
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Limit on Number of Forms in Oracle Fusion Field Service in 26 A?Hi Team, Is there any limitation on the number of custom forms that can be created in Oracle Fusion Field Service? Oracle documentation mentions that we can create forms…
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Oracle Field Service Reporting & AnalyticsHi all, I’m looking to better understand the reporting and analytics capabilities around Oracle Field Service. From what I can see, OFS provides strong real-time operati…
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How to update custom inventory property using ofsc-connector from a debrief pluginSummary: A customer has requirement to collect information regarding lines which are other than Expense or Labor. This new debrief billing type "Action Code" needs some …
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how to handle daylight saving time issue in field service?Summary: Hello,We are sending start time and end time of activity from Fusion Field Service to Fusion Maintenance Work Order."startTime": "2026-04-08 15:03:00", "endTime…
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Does Native Integration Support Custom Properties Mapping in Fusion Service (26A)?Hi community, I’m referring to the Oracle Fusion Service 26A readiness document: https://docs.oracle.com/en/cloud/saas/readiness/service/26a/fscv-26a/26A-fsvc-wn-f42773.…
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Redirecting to WhatsApp via Deep Link after saving a Custom FormSummary: We are using a custom form where the technician fills in three specific fields (Field 1, Field 2, and Field 3). The requirement: When the technician clicks the …
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On-Call Shifts - How are these handled by the HCM - OFFS AcceleratorSummary: The documentation for the accelerator mentions a limitation https://docs.oracle.com/en/cloud/saas/field-service/faint/c-limitations-of-the-accelerator.html belo…
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Getting Error as You can't delete the grade step {0} because it's associated with an AssignmentSummary: Unable to End Date Grade step -Getting error as 'You can't delete the grade step {0} because it's associated with an assignment. (PER-1530558)', Eventhough ther…
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Associating Activities with Multiple Resources (Technician & Assistant)Hello community, We hope you are doing well. We would like to request your support with the following inquiry: Currently, the client needs to create a new User Type for …