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Field Service
Discussion List
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Creating Assist Activity Using OFSC APIsSummary: Can we create Assist Activity using OFSC APIs. Requirement is to create Team work/Assist relationship using interface. Using Rest APIs we want to make one resou… -
Technician Assigned work zone and Travel Time And Assigned activities.Summary: Hello @Team, We are having one strange behavior encountered with Routing Plan for technician assigned work zone and Travel Time so need some input in this matte…
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Using Github for OFSC plugins migrationSummary: Hi Team, Wanted to understand if we can use Github for OFSC plugins migration. Or is it even recommended to use GitHub even if it is possible. How are plugins n…
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How To get Table for Asset Meter InformationHow To get Asset Meter Details like the one in Picture from Maintenance Accelerator -
How to Add Train Stop in Oracle Field Service Activity Details ScreenHow to Add Train Stop in Oracle Field Service Activity Details Screen Like this in Image
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Unable to make Start Time and End time Field as Read OnlyWe want to make Start Time and End time Field appear when starting and ending an activity as Read only so that user can not edit the start time and end time while starti…
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Position in Route default selection listHi, When adding an activity to a resource and selecting 'Position in Route', it currently selects the last position by default. Is there a way to make it choose the firs…
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Using non-submitted property values in visibility conditionsSummary: When a "ABC Activity" checkbox is enabled in a "ABC Call" activity, we want to route the activity to a "ABC Bucket" bucket resource. However, because the checkb… -
insight on reports w.r.t customer on OFS dashboardSummary: hey all, i was looking for some help and understanding on below reports to be used in dashboard i had a look at explanation on below dashboard and report links …
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View "last updated by","last update date" in setup formsSummary: in order to have traceability and accountability of user activities on the system, both final users and administrators, it would be useful to have the informati… -
Query on Security and Compliance Documentation for Internal AuditHi Team, We are in need of the following documentation for an internal audit of OFSC Application: 1. Latest Vulnerability Scan and Pen Test Report 2.Security Management …
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API Parallel Call Limits for Resource Bulk Inventory Create EndpointSummary: We are utilizing the Resource Bulk Inventory Create API to create or update inventory records for technicians. Could you please clarify if there are any restric…
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Field Service Maintenace Accelerator Sub inventory SyncWe want to Sync Multiple Subinventory in Oracle Fusion Field Service, We are using Maintenance Accelarator to Create Activity in OFS, while executing activity we want us…
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Reopening an activity and copying the details on the Completed activity on the New opened activity.Summary: Hi, We have a situation where the Supervisor would require to reopen a completed OFS activity and review the details, comments, materials used. The supervisor w…
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interim activity statuses in UTC formatSummary: We have observed that interim activity statuses (such as "Enroute", "Started", etc.) sent from Oracle Field Service (OFS) to Oracle Utilities Customer Cloud Ser… -
Want to use SAML login policy for SSO authenticationWant to use SAML login policy for SSO authentication, it is enough to have idp metadata xml or oracle IDCS is also required. -
Position in route update with Message APISummary: We are trying to update the position in route for a set of activities assigned to a specific resource on a specific date. However, when our custom plugin sends …
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Hide activity fields based on activity property valuesSummary: We have an activity type of 'Assist tasks' - these are linked customer calls to a primary tasks e.g. Technician may require support on a customer site due to si… -
How to hide a field in the Activity Identifier based on a resource property?Hello everyone, In the activity details screen, we have a field called "Amount to receive", which shows the value the field resource will receive upon completing that ac… -
How to remove edit favorite groups icon from manage screen ?Summary: Hi All , we have a client requirement to make manage screen view only for some user roles. We were able to remove other edit actions from manage liek add activi…
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OFSC - How to Capture Custom Activity Field Update Event in Message Scenario Launch Condition?I have requirement to capture the custom field update event, let's say Payment success Identifier which is getting updated using custom plugin page and need to trigger m…
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OFSC-Is it possible to Include HTML Content, Image, attachment in Message Scenario?Summary: In OFSC-Is it possible to Include HTML Content, Image, attachment in Message Scenario? Content (please ensure you mask any confidential information): I have a r…
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How to populate Address in work order when there are no contacts maintained at Site LevelSummary: The client is not having Contacts maintained at Address level in CX. How to populate the site address and time zone in Service work order. Content (please ensur… -
If an Activity is not started after x minutes the activity move to other technician.Hello Folks, Greetings, I am working with routing plan and trying to implement one functionality with routing plan that suppose one routing plan executed and assign the …
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Displaying Activities Based on Route StatusIs it possible to create a filter to display only resource activities based on their route status? Example: 1 - Only resources currently active on the route 2 - Only res…
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Can we send an email notification on Creating an Appointment in OFS during Launch condition?Summary: Can we send an email notification on Creating an Appointment in OFS during Launch condition? We would like to send an email on submission of an Appointment. Tho…
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Fusion Field Service Cloud : Unable to see resource information as Read WriteSummary: The Screen configuration has the values Read/Write for many of the fields under Edit/ Resource Information. But not able to make it read write from application …
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Can you use quota to restrict routing, or would using 'Points' be more appropriate?Summary: One of our business processes are reviewing the way that they plan their work and as a part of this they are setting some targets for their workload. Their work…
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August 6th webinar: Build Exceptional AI-Driven Customer ExperiencesCX expectations are higher than ever, with 24/7, first-time resolutions now the baseline. But with digital engagement outpacing human capacity, how can you keep up? Orac… -
Regex in a property resets after pressing enter for next lineSummary: Regex resets after new line in property Content (please ensure you mask any confidential information): We are using a regex inside a property which checks that …