To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Behavior attached to competency are not seen under skills and qualificationSummary: Behavior attached to competency are not seen under skills and qualification in ME tab. please find below the ss for reference. Content (please ensure you mask a… -
Routing APIs in OFSC for obtaining routing resultsHi, I am looking for OFSC APIs to get routing results like assigned, non-assigned activities with reasons. It can be achieved by downloading the routing summary within O… -
Real-Time Data Extraction from Fusion Field Service to ADWSummary: Hello Team, The ADW integration option has been removed from Fusion Field Service, and there is currently no supported native alternative for real-time data tra…
-
Populating number of days left based on a future dateSummary: Hi Team, We have a property where we store a date. Let's say date in in future i.e. 31st December. Based on this date we want to populate number of days left i.…
-
How can I do to configurate Fusion Attachments in Oracle Fusion Field Service?Summary: I need to configure Fusion Attachments, but I don´t have OCI user?, It´s mandatory an OCI user or there are another way to add the attachment in configuration a…
-
Need to show inventory list details of a resource through message scenario (email)Summary: Hi All, there is a requirement to send an email to the resource every morning with the information in his inventory. We have set up the launch condition as rout…
-
Issue While Saving/Publishing Form in OFSCSummary: We are unable to save or publish updates when editing translations for an existing OFSC form (16 MB in size), and we cannot remove or add any properties or fiel…
-
Routing Assigns Activities Next Day with Midnight Time to Current DaySummary: We have some activities that are being scheduled with future date and defaulted with midnight by C2M. Below are the highlighted samples with 12/16/2025 12:00 AM…
-
Application of Departure/Parking TimeSummary: Is there any documentation covering how the Departure/Parking Time value is applied to Travel Key Travel Estimations? We're attempting to identify whether the c… -
Does Debrief Plugin work in offline mode?Summary: Customer has requirement to install Debrief plugin (link below) in Fusion Field Service. The technician performing this activity may be in remote warehouse area…
-
How does the system calculate the geolocation of an activity? Coordinates or address?Summary: We need to understand how the system calculate the geolocation on the map. We import to OFS activities through rest API, and we import both coordinates and addr…
-
How does OFSC determine Work Zone assignment when using GIS Shape FileHi Everyone, I am working on Work Zone determination using a GIS Shape file in Oracle Field Service Cloud and need some clarification on how OFSC assigns activities to t…
-
With the "Redirection with the close Method" how can I land on "My Route" with the "backScreen"fieldSummary: I am working with this API : https://docs.oracle.com/en/cloud/saas/field-service/fapcf/c-redirectionwithclosemethod.html and we are trying to land on "My Route"…
-
Is there a way we can check server status for Oracle Field Service? On browser and mobileSummary: I would like to know if there is a way to see how is the server status at the moment, such as availability on browser and mobile, like a server status web page.… -
Fusion Field Service User Creation/Updates via APISummary: With the introduction to fusion field service, is there a way to support creating the users via API, and setting their information appropriately? For instance, …
-
updating past dated activity via pluginSummary: Hello All, I’m using resource usage plugin and I’m trying to update the start time captured for an individual. The activity is 3 days in the past. While trying …
-
How to default a calculated value in OFS property?I have 3 properties open in the work order page in the oracle field service. I want that the data in 3rd property is automatically defaulted by the sum of the data in ot…
-
How to Add PDF/Excel Files and Video Attachments to Work Orders in Oracle Fusion Field Service (FFS)Summary: Hello Team, We need to attach Files(PDFs, Excel) and Video Attachments to the work Order in FFS. In FFS, Attachment Property type provides two options: Object S…
-
How to get time difference from Start and End time using form elementsSummary: There is ask to to get the difference of time between End Time and Start Time for a form where two date time form fields are getting used. We do not have any va…
-
auto move the unscheduled activities to parent bucket of technician that are in techs non-scheduledSummary: Assigned Activities to the technicians are moved to their unscheduled pool at the end of the day using message scenario if they are left in pending status. Now …
-
Restricting value upto 10th decimal placeSummary: We are trying restricting value entered to upto 10th Decimal place in form element Content (please ensure you mask any confidential information): Eg. we need to…
-
Request to Hide/Disable Password Fields on Resource Screen in OFS EnvironmentSummary: We are using Oracle Field Service (OFS) with SSO enabled.(Single Sign On) When we add or edit a Resource (technician/dispatcher), OFS displays the fields Passwo…
-
25D Consolidated CI Routing ReportHello @Dima Buldakov As per the release notes of 25D it was mentioned that "Within the Routing Summary tab, only outcomes from resultative runs of the Continuous Routing…
-
Send email to an email ID captured in a custom propertySummary: We have a requirement where we send a one time email to the customer. We want to use Message scenarios to send this email. Content (please ensure you mask any c…
-
How to Trigger “Where Is My Technician” Notification When Technician Clicks En Route?I want to trigger the Where Is My Technician (WMT) notification exactly when the technician taps En Route in the Oracle Field Service mobile application. Since there is …
-
how to export the whole parts catalogue using plugin api/ rest apiSummary: Content (please ensure you mask any confidential information): Hi Team, We have a requirement to export the entire Parts catalog that is currently available in …
-
AutoRouting Results ReportSummary: AutoRouting Results Report - Autorouted and Manually Routed Fields Metrics Content (please ensure you mask any confidential information): Hi, We are trying to u…
-
Is there a place to check Resource History including Resource calendar changes in OFSC?Hello, I was wondering if there was any way to check the changes history for any ressources in the dispatch console. More specifically in my case, I want to see the chan…
-
Can we use Oracle Guided Learning In Fusion Field ServiceSummary: Hi, We are in the process of implementing Oracle Fusion Field Service for one of our customers and would like to confirm whether Oracle Guided Learning can be i…
-
Can we send an email to customer before 2 days of activity assignment -OFSSummary: We want to send a reminder email to customer before 2 days of technician visit to their place. Means if activity is scheduled for a technician on 27 Nov, custom…