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Field Service
Discussion List
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How do we create multiple Organization Units in single Organization in Oracle Field Service ?Hello, We've created 3 Organizations in OFS, and are trying to create multiple Organizational Units under them. But, system is allowing us to create an Organizational Un… -
Unusual Blue Line Seen on OFS Dispatch ConsoleSummary: A sky-blue line is appearing on the OFSC Dispatch Console for a specific user, while it is not visible to others. We were unable to reproduce this issue from ou…
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Daily Extract activity START and END fields missing date component – only time shownSummary: We're looking for a way to include the full date and time in the Daily Extract output for accurate reporting. Has anyone encountered and resolved this issue? Co…
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OOTB option to provide a label to a hyperlink instead of the complete URL clicking which navigatesThe requirement is to create a hyperlink within the Resources page such that clicking to which the URL is opened. Currently the approach used is creating a property with…
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Can we have a Technician Assigned to Multiple BucketsSummary: Can we have a Technician/Field Resource Assigned to Multiple Buckets in resource tree. Content (please ensure you mask any confidential information): Version (i…
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How to load map layers?Hello! I would like some supporting documentation to understand how to load map layers in TOA? What format should they be? Can they be loaded via the API? What is the be…
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MIME type to the file property in Oracle Field Service so that it supports the CSV files as wellWe have a use case requiring CSV files to be added as attachments, but the file properties do not list a supported MIME type for CSV. If anyone has a workaround or exper…
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Fusion Field Service error - ADFC-02011: The value for 'localActivityId' cannot be nullHello, We're trying to navigate to Oracle Fusion field service. But when trying to enter, we're getting the following error: ADFC-02011: The value for 'localActivityId' …
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Significado el icono del tiempo del carroSummary: Buenas tardes, 1- ¿Que significa el icono del tiempo del carro? 2- ¿Para que sirve? 3- ¿Dónde se configura? Content (please ensure you mask any confidential inf…
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Embed the signature in the PDF using Plugin - OFSCHi Everyone, I am developing the plugin to generate the PDF for the Activity task using JSPDF library .I have almost completed that. But the pain point for me here is I … -
Integration Error "A database constraint was violated while storing the changes in the database."Summary: Hi Everyone, We are testing the 25.1 version of Part Order Integration in Oracle Service Logistics (OFS Sync). As part of the integration, the integration is ca… -
Unable to Audit Trail "User Type" field in Oracle Field Service CloudSummary: When we update User Type field value in Edit Resources screen, we are not able to see the Audit Trail in Resource History Tab for User Type field. How can we Au…
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Map the login id with newly created custom field for ActivitiySummary: In OFSC, We would like to create a custom field called custom_LoggedInEmail under the activity to automatically store the logged-in user's email. This field sho…
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How to export users in Oracle field service.I used postman but i was not able to fetch all 3000 users at once. Even the filter for active users in postman does not work. https://atcocloud.etadirect.com/rest/ofscCo…
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How to create resources in OFS Fusion once the Users and Employees are syncedHi, we are syncing the employee information from an External HR system into Fusion, and since now OFS application is part of Fusion can you please let us know the proces…
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Communication between customer and technicianSummary: Hello good day, through the theme Where's My Technician? Customer can cancel or reschedule the visit via Digital Assistant (ODA). If the Customer wants to commu…
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Warehouse Resource not visible on Resource Hierarchy in OFSCDear Team, I’ve been working on implementing the Warehouse as a resource to enable Field Technicians to consume inventory directly from it. Currently, inventories in Ora… -
How to assign a collaboration group to a resource/user in Fusion field service.Summary: I am working to set up collaboration in Fusion Field Service. I set collaboration permissions for our user types on the user type General tabs. I also created c…
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recurring holiday based on the week number and specific day of the week each yearSummary: we have a requirement to configure a recurring calendar non-working based on the week number and specific day of the week, rather than a fixed date. For example…
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How to set outbound message e-mail adress in service request messages as default?Summary: In the messages subtab of Service Request Object I want the E-Mail-Channel to be set as default. Content (please ensure you mask any confidential information): …
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OFS Attachments Sync with Fusion Service – Multi-Work Order ScenarioSummary: We have a scenario where multiple work orders (WOs) are created under a single Service Request (SR) in Fusion Service. Each work order represents a multi-day jo…
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Storing attachments uploaded in OFS for more than 2 yearsSummary: Our requirement is to store files/attachments uploaded in OFSC for more than 2 years. Is it possible to store them in Oracle Autonomous Dadabase. If yes please …
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Does Oracle Field Service Cloud has capability to scan files or attachments before uploadingSummary: Does Oracle Field Service Cloud has capability to scan files or attachments for viruses/malware before uploading in OFSC. If not, please suggest some options to…
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want to place validation in a form where pass all check box is selected, all values should be passI want to set validation in a form where the "pass all" checkbox is selected, which means all values should "pass" in all remaining properties.
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Showing thumbnail and download link of attachment attribute on pluginSummary: Is it possible to generate or retrieve thumbnail URL and allow download of the attachment URL (image/PDF) on the plugin page without downloading file using indi…
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How to add a field in the page under Service->Service Profiles->Account 360->Assets tabSummary: Hi Team, I need to achieve the below requirement, Does Anyone have any idea how to fulfil the requirement and please provided me the details steps and navigatio… -
Usage and Purpose of Oracle HCM application in Oracle Field Service CloudSummary: Hi Team, We are currently working on technician sync integration between Oracle Field Service Cloud and HCM and have come across the Oracle HCM application unde…
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not able to import User type in Fusion Field Service because of Login policySummary: We have to import user types, but are not able to import the User type in Fusion Field Service because of the Login policy error. It seems the Login policy is e… -
Read CSV files from SFTP location via Plugin in batch modeSummary: Read CSV files every hour which has activity data in SFTP location and create activities in OFSC without middleware. Content (please ensure you mask any confide… -
Language translation for pluginSummary: The plugins are created in English. How to make plugins multilingual for users ? Content (please ensure you mask any confidential information): OFSC provides OO…