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Field Service
Discussion List
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how to implement 24*7 work shiftSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Task Management : Using the same task for multiple customer visitsSummary: We have a specific requirement where we need to use the same task for multiple visits. Content (please ensure you mask any confidential information): This is ou…
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Facing issues with turning on Teamwork functionalitySummary: We are not able to turn on Teamwork functionality. Content (please ensure you mask any confidential information): We have a requirement, where we get one task a…
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Public IP of test environment - WhitelistingHello For the purpose of whitelisting, our middleware, has requested the IP used by one of our test environments https://.test.fs.ocs.oraclecloud.com/. After receiving f…
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Limitations on Rest API consumptionHi, there is some limitation in quantity or frequency of request sent to the API Rest? Thanks. -
how control start button by locationSummary: Hi everyone. Currently, OFSC has an alert that sounds when a technician is not in a correct location or is in different location to the started activity. But an…
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Time to send notificationsSummary: Good morning, How long does it take to send 1K message scenarios at the same time? Are they sent in batches or all together? Greetings. Content (please ensure y…
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How to convert a scheduled activity to a non-scheduled activity?Can you explain how to convert a scheduled activity to a non-scheduled activity? I'm interested in using APIs or plugins to perform this task. Content (please ensure you… -
where can I raise a ticket for OFS issues?where can I raise a ticket for' Oracle Field Service' issues? can someone please share the URL for the ticketing system?
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Set default values if a photo has been taken or notSummary: To mitigate the fact that form history and form submitted are removed (actually hidden) if activity is moved to another date or resource, thus removing the gree… -
25A - Screens Configuration - ChangesSummary: In 25A, the End Activity form is renamed as Complete Activity in the Screens Configuration page but it is kept as End on the button and as end_activity when add…
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Plugin close method perform two redirections (activityId and plugin)Summary: Wondering if it's possible for on the close method of the plugin to redirect back to an activityId and open a specific plugin? Content (please ensure you mask a…
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Line break in DailyExtract exportHi, everyoune, I've a variable configured as follows: On "Activity Details" screen, it's seen without problems: But when Daily Extract generates the file, it includes a …
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Will OFSC application handle many calls.Summary: how many GET events API loads can be handled by OFS ? how many OFSC CRUD operations can be handled by OFS ? Business plan to onboard additional countries, and t…
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Maximum size allowed by an enumerated propertyHello! I would like to know what is the maximum size that an enumerated property allows? Both in number of "options" and in string size of each "option" Thanks
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How should we developer plugin to capture Barcode scan details for Door IDSummary: Need to develop a plugin that: Captures Barcode Data (Door ID as unique identifier). Allows additional fields to be populated (e.g., Contract number, Sales orde… -
February 25, 2025 webinar: Start your cloud CX transformation with Oracle Fusion Field ServiceDiscover how service organizations are jumpstarting their cloud CX transformation with Oracle Fusion Field Service. Learn how this solution helps service teams: Moderniz… -
Unable to find resource count in quota on a bucketSummary: Resource count is not visible in quota section Content (please ensure you mask any confidential information): As per the document, I have set the work skills, a…
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Resource History screen - Horizontal scroll barSummary: In the 'Resource History' screen, it would be convenient if the horizontal scroll bar would always be visible. Content (please ensure you mask any confidential … -
Property Default Value: activity.date not populatingSummary: We have a requirement to auto-populate the 'Date' an activity is planned to in an OFS Form. The Users want to be able to see the Date on the form while they are… -
CX Customer Connect on Field Service: 2/6 @ 3PM ET!Please join us on Thursday, February 6th @ 2PM CT/3PM ET for a live interactive session with our CX SE Solution Experts to ask questions & gain more insight on how you c… -
Will the HCM to OFS integration accelerator become redundant after OFS transitions to Fusion App?Summary: I am currently working on setting up HCM to OFS integration using the OIC based accelerator. With OFS set to transition into a Fusion application from 25A, I am…
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Clarification of Field Service instance refresh data optionsSummary: Within the Field Service instance refresh options there is a data option, the documented description of each is not clear, I'm looking for a better description.…
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Oracle Maintenance Accelerator Property Setup integration errorError processing message in Invoke upsertMeterProperty Details: ns2:title/ns2:errorCode/ns2:typehttp://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.4.5Not… -
Why doesn’t HCM-OFS Accelerator sync Talent Profile competencies to Skills instead of Job Profiles?Summary: The current implementation maps Job Profiles in HCM to Resource Skills in OFS, but Job Profiles do not represent the granular competencies of a resource. Talent…
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Alert for Technicians Assigned to Main Activity in Oracle Field ServiceSummary: Subject: Alert for Technicians Assigned to Main Activity in Oracle Field Service Overview: In our project process, Oracle Maintenance Work Order's (WO) operatio…
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Using a 'Geolocation' property when creating an activity manually in OFSSummary: I believe the answer is no, but… Is it possible, using only OFS configuration, to take the coordinates supplied in a 'Geolocation' property that's populated whe…
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Access a technician's "Activate Route" contextHello! I would like to know if it is possible to access the context (screen) of a technician's "Activate route". We need to know who started the technicians' route (whet…
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Events REST API to obtain User informationHello! I would like to know if there is an Events REST API to obtain information on: User login/logout User registration, deregistration, modification Role registration,…
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Feasibility of Generating Timesheet Data Based on Activation and Deactivation RouteSummary: Product: Oracle Field Service Cloud Title: Feasibility of Generating Timesheet Data Based on Activation and Deactivation Route in Oracle Field Service Cloud Use…