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Field Service
Discussion List
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Can we display hardcoded table in OFS?I wanted a hardcoded table to display in the forms which does not have any inputs from anywhere. I need just a readonly table. I have tried using the xslt transformation… -
CX SE Solution session on November 7th @ 2PM CT/3PM ETPlease Join us on November 7th @ 2PM CT/3PM ET for a live session with our CX SE Solution Experts to gain more insight on how you can drive better business outcomes leve…Graham McInnes, OPM Team-Oracle 21 views 0 comments 1 point Started by Graham McInnes, OPM Team-Oracle -
Label name of Ordered & Not Ordered activitiesSummary: Hi Community Experts, I am seeking for the label name of the Ordered/Not Ordered activities for 1 of our complex business need. I tried to re-produce the scenar…
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daily extract generating fullload everyday not incremental for user_providerSummary: daily extract generating fullload everyday not incremental for below extracts user_provider provider location, property_lookup, time_slot type_list is it expect…
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"Ended time" chat as soon as the chat beginsSummary: The JSON for a chat between a technician and the help desk automatically displays the 'ended time' as soon as the chat begins. Content (please ensure you mask a…
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Detect scan versus manual entrySummary: Detecting method used: Manual entry versus scanning. Content (please ensure you mask any confidential information): We have an activity string field in a form, … -
Access to outbound message informationHi, Is it possible access information in real time about to Outbound message and status ? (is there an API for this?). We know Daily Extract but we need something that g… -
Collaboration Configuration HistorySummary: We have had a few instances of users switching off Collaboration groups. However when running Configuration History via Dashboard we cannot see any reporting on…
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Deprecation of Travel Areas: Clarification RequiredSummary: To my understanding, though it's admittedly been a while, Travel Areas are used during the nightly processes that handle the learning of travel time between Tra… -
Is it just us, or does the Redwood Theme continue to disappoint with each release?Summary: For us, in 24D, the Booking Availability shift to Redwood feels like a massive downgrade. Before it was bright, with clear colouring and icons to visually ident…
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Moved: The tax couldn't be calculatedThis discussion has been moved.Fernando Parreira-Support-Oracle 1 view 0 comments 0 points Started by Fernando Parreira-Support-Oracle -
Unable to select the next activitySummary: I want the technician to select the next activity from the dropdown on activity completion Content (please ensure you mask any confidential information): I have…
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Do we need to renew our SSL Certificate?Summary: We received email communication from Oracle on 14th October 2024 making us aware of: Akamai SSL certificate renewal is scheduled for *.etadirect.com domain Last…
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How to add two validations in suspend activity page for one 'Reason' field?Summary: How to add two validations in suspend activity page for one 'Reason' field? Content (please ensure you mask any confidential information): We have total 3 forms…
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Schedule - Un-schedule activities from Non-schedule pool to the Parent bucketSummary: Hello Folks, I am working with One business use case scenario in which we need to mark all the activities as un-schedule and move them to Non-schedule pool at t…
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Picture size on UISummary: Hi, We have a requirement where field resources are required to take at least 4-5 pictures on-site using mobile devices. Currently, after taking 1 or 2 pictures…
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Suboptimal relationship between rcl_debrief_headers and svc_work_ordersSummary: The only relationship we can establish is- rcl_debrief_headers.parent_entity_id = svc_work_orders.wo_id, which is suboptimal as parent entity column is not inde…
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ADW extract and daily extract isnt consistent for delivery window attributesSummary: ADW Data and daily extract isn't consistent for delivery window attributes. i could see in ofs documentation Available Activity Fields (oracle.com) for Daily ex…
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Customized "Manage Columns" is randomly resetSummary: After customizing the columns to be displayed in the dispatch console List view, we find that the user's customization is randomly reset. Content (please ensure…
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will routing still assigning work if there is a "Soft Skill Mismatch"Summary: will routing still assigning work if there is a "Soft Skill Mismatch" Content (please ensure you mask any confidential information): Version (include the versio… -
Health/Availability Checks on OFSSummary: I have a customer that wants to use ServiceNow to perform health/availability checks on their oracle cloud products. They have been asking how they can do that …
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asset attribute pluginSummary: Also attachment says Mobile Activity Completion Includes Updates to Asset Identifiers and Attributes. How? WAM-OFSC_Setup_Guide_24A.pdf This talks about the abo…
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Midnight Work ShiftSummary: Hello Community, I am reaching out to inquire about the feasibility of implementing midnight work shifts within Oracle Field Service Cloud. Our team is consider…
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Optimizing Bundled Activity Routing for Linked AddressesSummary: I have the following case: Linked activities A-B and C-D, but each activity has a different route. I need to execute the routing plan, but instead of routing ac…
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contains condition for XML-like data stringSummary: i want to put contains condition for multiple values in skill condition. Please suggest way. Content (please ensure you mask any confidential information): Vers…
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Maximum number of properties that can be added as monitored activity fields in the activity historyWe need to know how many fields or properties we can add as monitored activity fields in the activity history. Is there a limit? Currently, we have 114 properties added …
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Update Historical Activity/ Debrief from OFSC after 24 hours of Activity DateSummary: For Asset Based Field Service, there are cases where Field service engineers are on international trips OR restricted Customer premises and might not be able to… -
API Get a resource routeSummary: Buenas tardes! Tengo el siguiente caso: el horario habitual de los técnicos es de 09-18 hs. Cuando los técnicos finalizan su última actividad del día a las 17:3…
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craft vs skillSummary: We have req where craft would be tagged to activity type and coming from WACS. Struggling to how to add in OFS as skill condition? because with skill it make se…
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Disable Notification inside OFS (notification panel)Hello everyone! Is it possibile to switch off notifications inside OFS? Acting on the mobile settings (device settings > application > Field Service > notifications > do…