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Field Service
Discussion List
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Access a technician's "Activate Route" contextHello! I would like to know if it is possible to access the context (screen) of a technician's "Activate route". We need to know who started the technicians' route (whet… -
Events REST API to obtain User informationHello! I would like to know if there is an Events REST API to obtain information on: User login/logout User registration, deregistration, modification Role registration,…
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Feasibility of Generating Timesheet Data Based on Activation and Deactivation RouteSummary: Product: Oracle Field Service Cloud Title: Feasibility of Generating Timesheet Data Based on Activation and Deactivation Route in Oracle Field Service Cloud Use…
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Handling Multi-Segment Activities in Oracle Field Service Cloud and Maintenance CloudSummary: Product: Oracle Field Service Cloud Title: Handling Multi-Segment Activities and Resource Transactions in Oracle Field Service Cloud and Maintenance Cloud Use C…
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Conditional Team Formation(Vehicle and Technician) based on work skillSummary: While creating a team/crew(by drag and drop), is there a way to check certain conditions such as work-skills etc and only if it passes a certain condition allow…
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Moved: FCCS: Can the Explore Repository be set to display in the system Home page?This discussion has been moved.Fernando Parreira-Support-Oracle 1 view 0 comments 0 points Started by Fernando Parreira-Support-Oracle -
Can we send email to the destination resource using the "On Move" message scenario triggerSummary: We want to be able to message our team members (Resources) via email when an activity is assigned to them by routing (generally when customer books via self-ser… -
Ability to restrict activity drag and drop on dispatch console based on a custom property valueHi Team, We have a requirement where we need to restrict the Move of certain activities based on a custom property. The custom property can have values of either "Parent…
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Can we restrict Technician / Resource to activate their route on "Home Location"Summary: Hello, We are working on a very strange requirement coming from customer that they are observing some of the Resources / Technicians are Activate their route ev…
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Routing with organizations from a parent bucket to two or more child bucketsSummary: We seek to do routing with organizations from a parent bucket to two or more child buckets, each with a different contracting company, competing with each other…
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Reason for the errors (Service Unavailable - Zero size object) and (Session contains no certificate)Can someone give examples of explanations/causes for the following errors when calling the activities endpoint in Oracle Field Service. The occurrence is rare but would … -
Rescheduled Activities are present and showing in the Booked Activities in the QUOTA ConfigurationSummary: Hi Team, We have checked the issue reported by business team for Bin Omran Bucket and investigated, found that as per the slot from 8 AM TO 11 AM, total activit…
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Maintenance exception interface to OFSSummary: Hi Community, We would like to explore the Possibilities/Suggestions on integrating Oracle cloud Maintenance Exceptions to OFS systems as we couldn't find any d…
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Unable to create SSO user from API due to password requirementSummary: We are utilizing the HCM-OFS accelerator integration. The resource is successfully created, but when it tries to create a user with a User Type login policy set…
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Delay activity via REST APISummary: Facing issue when using "delayUntilTime" via REST API when date is next day Content (please ensure you mask any confidential information): Scenario: Need to del… -
Routing savings Dollar ValuesSummary: Remove the savings dollar values or fix them to Zero (0) Content (please ensure you mask any confidential information): The routing summary screen displays doll…
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Is there a way to total up the worked hours of a TechnicianSummary: We are looking at triggering certain message scenarios based on things like a resource's total working time. Essentially we want to trigger a property to be set…
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Message Scenario NotificationSummary: What is the meaning of the "New" status when a Message Scenario is executed ? Does it mean that the message leaves correctly from OFS and it is the middleware t…
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Unable to find Asset Number Property in Asset Detail pluginI am unable to find the Asset Number property in Asset Details Plugin How can i show Install Base Asset Number in Activity? -
¿Qué afectación causaría la eliminación de Cifrados TLS Obsoletos en los sistemas de producción?Summary: Buen día, Me gustaría conocer qué tipo de afectaciones podrían generarse en los sistemas de producción si se eliminan los cifrados TLS Obsoletos. Esta notificac…
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Optimization routing not assigning activitiesSummary: When there are no activities in routing bucket the optimization routing is triggered but skips. Content (please ensure you mask any confidential information): S…
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Routing based on skills prioritySummary: Issues with running routing plan when assigning activities to technicians with same skills but different skill levels Content (please ensure you mask any confid…
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communicated windowsSummary: Clearing the Communicated Window properties Content (please ensure you mask any confidential information): When an activity isn't completed the original day tha… -
CX Solution Overview Demos This Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on January 15th & 16th across our Marketing & Sales Unification, Revenue Transformat… -
Different Quarterly update options for OFSSummary: Hi Team, Could you please share the various Quarterly Cohort Upgrade options and their dates for Oracle Field Service? We are exploring the different options th… -
Asset Detail PlugIn Setup (Version 3.0.2)Summary: Hi, I am trying to install Asset Detail Plugin with version 3.0.2 but it keeps saying : Critical ErrorWe encountered an issue while trying to fetch the authoriz…
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How do we regain access if we make a mistake in the OFS login policy and lock ourselves out?Summary: I am currently testing out the IP based login access in the login policy configuration. It looks good so far but my supervisor and I were wondering what would h…
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Access Repeating activities from REST APIHi, I am looking to delete a repeating activity from API in one of my plugin. How can we delete instance of repeating activity through API? use case is we have repeating…
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Retrigger Field service transactions failed on OICSummary: I would like to inquire about a solution for retriggering events that fail when the OIC environment is down. Currently, if OIC is unavailable, transactions are …
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What is the amount of hosted plugiSummary: We are looking for some answers to the following questions please: What is the maximum number of hosted plugins allowed in a given instance? What is the file si…