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Field Service
Discussion List
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Can a user define the new asset number while splitting the asset?When we split an install based asset the newly created asset used a different numbering convention, adding an additional digit to the asset number.Can a user define the … -
Data Defect in Daily Extract Report after adding the Properties Field in Daily ExtractSummary:Hi Team, We have faced the data defect issues in Daily Extract Report whenever we have added the one properties Field 'OSN_STB_Main_Serial_No',due to this 5 prop…
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Leverage the sandbox feature within the OFSC Dev EnvironmentSummary:Hi Team, We currently have access to the OFSC dev environment for development purposes, but we lack a dedicated test environment to properly validate our changes…
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REMINDER: CX Customer Connect on Field Service 3/6 @ 3PM ET!Please join us on Thursday, May 6th @ 2PM CT/3PM ET for a live interactive session with our CX SE Solution Experts to ask questions & gain more insight on how you can dr… -
How to display the values of an enumeration property in sorted order?Summary: We have a requirement to display the values of an enum property in sorted order. Values are 30,60,90,120,150,200,230. By default, it gets displayed in the order…
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Is it possible to exclude travel time from the time spent on-site during site inspections?Summary: I need to ensure that travel time is not included in the site inspection time for customer visits in OFSC. The goal is to have the system only track the actual … -
Possibility of Adding a new time zone to OFS Available Time Zones listHi Team, We have resources operating in the Arizona Time Zone (GMT-07:00), but we are unable to find it in the OFS time zone list. Since Arizona does not observe dayligh…
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audit trail configuration history for users and securitySummary: Looking for Configuration History report i.e. listing all configuration changes related to security in Dashboard reporting Content (please ensure you mask any c…
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Field Service Billing Metrics (monthly usage)Summary: I can't find how to download our monthly usage (billing metrics) since Oracle made changes recently (Jan 2025?). Content (please ensure you mask any confidentia… -
Error while ordering parts for van replenishmentI attempted to order parts from the technician in OFSC, but the system is displaying an error message. I've verified all the configurations, and everything appears to be…
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How to change the style and font color of the property label in activity details screen?Summary: Hi Team, We have requirement to change the color for the particular field label. we can change the font color/background color and style for the property value …
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Which type of Field to add so that QR code captures the time in Custom Forms ?Hello, We're trying to add a custom field (property) to a custom form with data entry as Barcode/ QR scanning to capture the time when the QR was scanned by technician i…
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Single user managing dispatch and debrief functionsSummary: We have a requirement where a user logs into the Dispatch Console to build the day's route and in the 2nd half goes out to work as a Technician. Content (please…
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Multiple User Types Access for a Single UserSummary: Hello. When configuring a user, we can assign only one user type at a time. For instance, if we have two user types—one for Electric and one for Water—there may…
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Oracle Fusion Field Service IntegrationsSummary: Is there a document that clearly shows the native integrations that Oracle Fusion Field Service supports and what is not supported and still requires OIC layer.…
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Is there any way to enable both SSO and internal login?Summary: Do we have any setup to enable both SSO login and normal username and password login? The login screen shows both types of logins, but it only allows the select… -
Identify Electric Vehicle (EV) in Dispatch ConsoleSummary: Hi - We have a mix of vehicle types and want to be able to identify Electric Vehicles in the Dispatch Console. We have hints and filters set up but would like t…
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Is there any way to design custom reports in field service?Summary: We have a requirement to create user report based on the user type and extract that data for business reference purpose. Is there any possible way to achieve th…
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REST API - Activity position change in routeIs there any particular field that updated task position in route with out updating field positionInRoute in OFSC? Which all fields have capability to update task positi…
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Ofsc validation to check if current date is greater than start date of an ActivitySummary: We would like to implement a validation in Oracle Field Service Cloud to ensure that a field is made Read Write only when the current date is always greater tha…
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Is there a native way to generate a PDF with all the activity fields?We need to generate a downloadable PDF of all activities, including all the normal fields plus photos and signatures. What is the best way to do this? -
How to create a Logical Hierarchy in OFS using OFS-Maintenance AcceleratorSummary: We want to setup Solution for Kitting - Dekitting in OFS using OFS-Maintenance Accelerator for which we need to understand from Solution Standpoint how we can A… -
After 25A, is Banner(Pre-built data visualization reports for ADW) displayed once per instance?Summary: When we download the reports and configured tables in the application details page. The Banner will not be visible once you have already downloaded the reports.…
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Monthly Updates for OFS - 25A OnwardsSummary: Is there a new process for applying WMPs to OFS from 25A onwards? Content (please ensure you mask any confidential information): We have an open SR where a fix …
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OFSC events/subscriptionsSummary: OFSC events/subscriptions model acts like batch or realtime? Once subscribed, will the events be sent automatically (if yes, where do we define the URL to sent …
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Is it possible to exclude the options from an Enumeration type field, according to the previous seleWe are developing the checklist further to include additional services that field employees can perform in the activity. On the completed/not completed activity screen, …
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How to record total activity duration and travel time after suspending an activity?Summary: How to record or get total time spend on the activity once I suspend the activity and original activity status is updated to pending? In suspend scenario, for e…
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OFSC API IntegrationSummary: Is there a way to make a HTTP POST API call without using triggers/message scenarios in OFSC on activity events? Is there a way to call directly end URL without…
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Impact of Migrating Field Service to FusionI want to understand the impact of migrating Oracle Field Service (OFS) to the new Oracle Fusion SKU, particularly regarding existing configurations, integrations, and d… -
Oracle Field Service is now available on Oracle FusionSummary: Our business client has received the email communication from the ORACLE stating: We are excited to inform you that Oracle Field Service is now available on Ora…