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Field Service
Discussion List
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position_in_route is getting changed for an activity without slaWindowStart and slaWindowEnd.Summary: An activity without sla start(slaWindowStart) and sla end(slaWindowEnd), and it was assigned to Tech in position 1 place, and if we are trying to update the dat… -
How many number of activities can be created using Bulk update API in oracle field service?Subject: Maximum Number of Activities Created Using Bulk Update API in Oracle Field Service Summary: What is the maximum number of activities that can be created and upd…
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Lower environments access security - Training/Test/DEVSummary: As a Business we have Multiple instances of Oracle Field Service Cloud used for user training, user acceptance testing (UAT) and system development work (DEV). … -
How to redirect to non-scheduled activity details page?Summary: Need to redirect to non-scheduled activity details page. Content (please ensure you mask any confidential information): Need to have a way to redirect in any ac…
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not able to view warehouse in OFS to install required inventory item from warehouse resource.Summary: we have requirement, using warehouse resource we want to install required inventory on activities. 1- we have added warehouse resource in bucket and we added it… -
Why does the routing give a non-ideal sequence?Summary: We are using the Optimization Strategy below since our field resources are working with zone ratios. The ratio itself is effective; however, I'm unclear about h…
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using REST to update custom property value to null or just delete those custom propertySummary: using REST to update custom property value to null or just delete those custom property itself from activity association ? i could see patch to update any prope…
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can we add a custom value in maximum segment duration for a single day in multi-segment activitySummary: Can we add a custom value in maximum segment duration for a single day, while configuring multi-segment activity in the Activity type For Example, I need to sel… -
Date in message scenario for activity moved is displayed as 3000-01-01Summary: The date field in message scenario shows 3000-01-01 instead of the date. Content (please ensure you mask any confidential information): I have configured a mess…
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Deleting Inactive UsersSummary: I wanted to delete inactive users. I did configure in the User Type → Resouces the possible group actions: After refresh, I did try to select the inactive users…
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Error update login policyHi, I want to update the maximum number of sessions in a login policy. When I change the value, I get an error with the policy label indicating that spaces are not allow… -
We want to customize the route page button colours. Could you guide us to a theme file where we canSummary: We want to customize the route page button colours. Could you guide us to a theme file where we can add CSS? Content (please ensure you mask any confidential in… -
How can I update a custom property on activity entity from OFSC plugin ?Summary: whts the best way to update a custom property defined at entity ( activity ) from ofsc plugin , (by not using OFSC API calls) ?. Is close and update methods in …
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How to mass reassign user typeWe created a new user type in Oracle Field Service Cloud, and I'd like to assign over ~100 resources to it from their current user type. I don't see any bulk, mass, etc …
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REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on March 19th & 20th across our Marketing & Sales Unification, Revenue Transformatio… -
OFSC PLUGIN QUANTITY ALLOWEDSummary: OFSC PLUGIN QUANTITY ALLOWED Content (please ensure you mask any confidential information): We would like to know the permitted number of plugins that can be up…
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how to suscribe collaboration events from oicSummary: hi, connector for OFS in OIC doesn´t have collaboration event. How can i suscribe to these collaboration events? https://docs.oracle.com/en/cloud/saas/field-ser…
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Is there any way to include more fields in Edit Required Inventory screen?Summary: I want to add custom fields (such as "Inventory Name" with a text property) to the Edit Required Inventory screen. Is it possible to include custom properties h…
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limitation of APP usage on specific DevicesSummary: Need to force users to use OFS mobile App on specific devices Content (please ensure you mask any confidential information): Our Customer has strict policy on m… -
Created activity booking date time showing different from Resource Date time in Oracle Field ServiceSummary:Hi Team, We have faced the errors as Created activity booking date time showing different from Resource Date time in Dispatch Console of Oracle Field Service. Co…
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How to Block Push Notifications During Unscheduled or Future Routed Dates?Summary: We have set up push notifications using the Message Scenario with the Collaboration Delivery Channel on our iPad (scenario will be launched when Activity is Mov…
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Open File Property via Plugin?Is there a way to open a file property that was set (on activity or resource) via Plugin for display purpose? For example, a PDF has been set to a resource property. Whe…
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How the Data is storing in the History Table in APEX:WFMADMIN.VFQ_WFM_ACTIVITY_HISTORYSummary:Hi Team, Can you please let us know and guide us how the Data is storing in the History Table in APEX:WFMADMIN.VFQ_WFM_ACTIVITY_HISTORY in Oracle Field Service. …
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How to get Debrief Plugin code in 25A.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Hiding Actions Menu from Dispatch ConsoleSummary: Is there a way to hide or remove the highlighted menu options (Print Route, Export, and Book Activity) from the Actions dropdown in the Dispatch Console page? W…
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bundle option is not workingSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Resource Type is being grouped During Edit ResourceSummary: Hello! When I add a new resource, the entire list of Resource Types (Field Resource Role) appears. For example, I picked and saved 'PW - Refuse' for User A and …
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iPad Barcode Scanner functionality not working after 25ASummary: Has anything changed in 25A that may have affected our iPads, when clicking barcode button, the camera does not appear I am able to click barcode button on iPho…
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How can I Create Collaboration Group?Summary: I am trying to create Collaboration group Subsystem>Collaboration>Click on (+) Sign I do not have "Collaboration with groups" specific to my organization. How d… -
Suspend message scenario: Apply a message step against the "Master" AIDSummary: When a STARTED activity is then SUSPENDED, we need to be able to apply a 'set property' message step against the "master" AID (the original AID). Content (pleas…