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Field Service
Discussion List
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Manage OFSC users in Fusion Field Service CloudSummary: We are using Oracle Fusion Field service Cloud which is a new offering within Oracle Fusion platform. The stand alone OFSC environment all users used to be crea… -
Can we send multiple assets as part of WO to activity using maintenance OFS accelerator.Summary: We face issues when we try to push multiple Assets in one Work order through the maintenance OFS accelerator. Content (please ensure you mask any confidential i… -
Confirmation if OFSC can connect to Oracle fusion data intelligenceSummary: Hi everyone, I’m looking for confirmation on whether Oracle Field Service Cloud (OFSC) can integrate or connect directly with Oracle Fusion Data Intelligence. I… -
Need to get time zones from OFSC (Config > Display) to populate plugin dropdown for API usageSummary: As an OFSC Plugin Developer, I am currently working on a client requirement that involves retrieving the list of company time zones defined under Configuration …
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How to Identify and Update Linked Activities in OFS?Question: Hi everyone, I am working with linked activity templates in Oracle Field Service and would like to clarify a few things: Updating Linked Activities: If we upda…
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Unscheduling Crew's Pending Activities OnlySummary: We have a requirement where crews should be able to deactivate their routes even if there are still pending activities assigned to them. However, based on curre…
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activity_alerts content validationSummary: Hi, is there any way to validate the content of the activity_alerts property using displays conditions or within message scenario? I've tested these two options…
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OFSC Map layer API's can process GDB files ?Summary: Dear All, There is a requirement from one of our customer to integrate ESRI to OFSC. At customer end ARGIS version is 10.8.1. In Oracle documentation's it says …
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WATCH REPLAY: Oracle Fusion Field Service 25B Release Deep DiveWATCH REPLAY: Oracle Fusion Field Service 25B Release Deep Dive Webinar Summary: Join our live webinar of our quarterly Oracle Fusion Field Service Release Deep Dive Web… -
Prevent "En Route" Status Activation After a Guard Duty ActivityWe have a use case where we need to prevent the "en route" status from being automatically activated for a technician when the previous activity is classified as a guard…
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Can an OFSC plugin identify a mobile using development mode?We need to know if an OFSC plugin could identify a phone using development mode because this feature could be used to create a fake or altered GPS.
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Capacity areas best approachGreetings, We're integrating our applications with Field Service and redefining how we group work zones. Based on your experience, what do you think is the best strategy?
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can we sync resource calendar from maintenance to OFS using Maintenance OFS accelerator ?Summary: We want to sync the Maintenance Resource Calendar to OFS, Is there any way to do that? Content (please ensure you mask any confidential information): Version (i…
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In Multi segment activity, is it possible to calculate the time to complete automaticallySummary: In Multi segment activity, is it possible to calculate the time to complete automatically, for the remaining segments. "Scenario: I have 3 segments, with a tota… -
can I add URLs as a attachment in oracle field serviceDoes Oracle Field Service provide an option to add a URL as a file attachment? If yes, could you provide relevant documentation or references? Is it possible to create a…
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Holidays not getting synced In OFSCWe have a set of holidays that we are defining on the configuration page in oracle field service but these holidays are not getting synced with the work schedule of the …
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Disable Not Done as a Status for Multi-Segment ActivitiesSummary: Dears, We are not using 'Not Done' anywhere in our Solution as it is not relevant to business processes that we have implemented. We have recently been implemen… -
How to make changes in the standard debrief plugin in oracle field service ?Summary: To get billing types in the OFS Debrief plug-in from Fusion, set up a connection between Oracle Field Service and Fusion Service Logistics. Then, configure the … -
REMINDER: CX Customer Connect on Field Service: 4/3 @ 3PM ET!Please join us on Thursday, April 3rd @ 2PM CT/3PM ET for a live interactive session with our CX SE Solution Experts to ask questions & gain more insight on how you can … -
Language expression like a regular expression.It's possible to construct a language expression similar to the reg-exp: ^[a-zA-Z0-9_()|áéíóúÁÉÍÓÚñ\Ñ,.;\s/-=]+$ ? I need this for a manual type field, not a property (t… -
Always enable end button in activity screen in OFSSummary: Our client has a requirement to enable "end_activity" button always, is it possible to do that in OFS? Content (please ensure you mask any confidential informat…
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Run Plugin in background to collect Geo-cordinates of user every minuteSummary: There is a requirement to auto start the activity if the resource is in 50 meter vicinity of the site location. Content (please ensure you mask any confidential…
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Not Receiving an eMail with PDF from OFS Scheduled ReportSummary: Hello, This is our first time utilizing the Schedule Report feature from Dashboards since we prefer not to have users access the Dashboard portal directly. Howe…
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Can we access Plugin using APISummary: Can we access Plugin using API. What is the use of Plugin-readOnly Option in Config→Applictaion—>Metadata API? Content (please ensure you mask any confidential … -
I am trying to setup OFS to store attachments in FusionSummary: Trying to find some guidance on how to setup a connection between Oracle Field Service and Fusion so OFS is able to store attachments in Fusion I have created a…
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The Activity Ratio button in the Parts Ordering standard action screen is read-onlySummary: Issue: The Activity Ratio button in the Parts Ordering standard action screen is read-only and cannot be selected. Help Needed: Looking for guidance on why this…
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Handling Attachments sent in the form of URLs from Oracle Fusion in Oracle Field Service (OFS)Subject: Handling Attachments sent in the form of URLs from Oracle Fusion in Oracle Field Service (OFS) Summary: In our project, we are creating Oracle Field Service (OF…
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OFSC ODA Integration - Data security/privacySummary: The questions are related to the native OFSC-ODA integration for rescheduling/cancelling of activities via "Where's My Tech" chat. Content (please ensure you ma… -
position_in_route is getting changed for an activity without slaWindowStart and slaWindowEnd.Summary: An activity without sla start(slaWindowStart) and sla end(slaWindowEnd), and it was assigned to Tech in position 1 place, and if we are trying to update the dat…
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How many number of activities can be created using Bulk update API in oracle field service?Subject: Maximum Number of Activities Created Using Bulk Update API in Oracle Field Service Summary: What is the maximum number of activities that can be created and upd…