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Field Service
Discussion List
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How to restrict technicians reflecting in Schedule "Work Order Screen" from other WO areasDear Experts, Need your advice on how to apply restriction for technicians showing in "Work Order Schedule Screen" based on the selected WO Area. Scenario: We have two W… -
I am trying findout the REST API that validates, and posts transactions to SCM Inventory.I am developing an AI agent to integrate the parts used by OFS technicians during site visits into the SCM inventory. And also in PIM but couldn’t locate them there, I l…
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Activity Time View Label with crew nameSummary: Hi Team, On assigning assisting activity to a crew it shows the activity type with crew name in the Activity Hint. How to add the same to the activity time view…
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Cannot See the Multi-Day Routing OptionSummary: Hi. Could you please let me know where to find the Multi-Day Routing option? The screenshot below shows the Setting Assignment Rule Parameters section under Fil…
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Making travel time editable in en-route screenSummary: Hi Team, When we click on en-route. There is an option to select travel time. We want to have this editable but it is showing non-editable. We have also enabled…
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Hiding screens which comes after enroute, start activity, end activitySummary: Hi Team, We have requirement from our client that when they click on En-Route, Start and End Activity, they don't want to see additional screen which comes wher…
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Clarification on Resource Location Visibility in Map View at Bucket LevelHi Team , We were wondering why we are unable to see resource locations on Map view at parent bucket level. When we drill down to a resource we are able to see their ass…
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Can notification functionality be configured using OFSC pluginsSummary: Hi Team, We have created custom plugin for Inventory with lots of details. Wanted to check if OFSC plugins also have the capability to configure notifications s…
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Receiving notification on inventory addition or removalSummary: Hi Team, Similar to notification receival when an activity is added to an Technician, do we have an option to receive notification when an inventory is added or…
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REPLAY AVAILABLE: Fusion Field Service 25D Release Deep Dive - Friday, November 21st, 2025WATCH REPLAY: Fusion Field Service 25D Release Deep Dive from Friday, November 21st, 2025 Summary: Register now for the webinar of our quarterly Oracle Fusion Field Serv… -
My Route Screen ConfigurationHi, Is it possible to remove "Idle Time" tile from the resource My Route screen? Also, the tile showing the percentage of day - can this be updated to remove the percent…
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How to implement the location rename change in Maps module in field service application.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to color-code absences/calendars and show their title/notes inline in Dispatch Console / Manage?Summary: At the moment, in the Calendar section it is possible to set a Calendar (selecting from available) and add notes for resources. However, I don’t see an option t…
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Fusion field service Resource hierarchySummary: Hi Team, We are currently using OFFS. As you know, user synchronization is happening from FFS to OFS. In OFS, we have already created the resource hierarchy. No…
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Where can I access demo environments for the "Become a Certified OFS Implementer" learning PathSummary: Hello Community, I am currently following the "Become a Certified Field Service Implementer" learning path, and the training materials include hands-on activiti…
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how to show navigation_native_app on Activity IdentifierSummary: navigation_native_app is not visible on Activity Identifier. Content (please ensure you mask any confidential information): Navigation link is not showing. Vers… -
Message Scenerio:Blocking Condition not working with Activity Type (aworktype) in OFSHello Community, I am trying to configure a Blocking Condition in Message Scenarios where: Field = Activity Type (aworktype) Condition = Contains (or In) tried with both…
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Uploading Images in Offline ModeSummary: While uploading images to a Property defined as Property Type - file, GUI : Image Element in Offline mode or with poor network connectivity, what are the best p…
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25C PDF Generation - Signature/ImagesSummary: Following on from the previous question about forcing colours to display in the HTML, now focusing on Signatures and Images. Designing Form PDF HTML Templates A… -
How to access the image object (signature in my case) of any property of type 'file' using rest api?Summary:Hi Team, We have an urgent delivery where I need do send the signature file object as multipart file in the request. How to access the image object (signature in…
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Identifying a sales opportunity in OFSSummary: Is there an example or template currently available for field technician to identify a sales opportunity from OFS button/form that is then integrated with Sales… -
How to capture tiemstamp of a form in oracle field serviceSummary: We have a form named Activity Notes in OFSC which includes a field called Dispatcher Notes. Dispatchers enter free-text messages to send to technicians. The bus…
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API for get user typesHi, I've reviewed the documentation and can't find a REST API to retrieve user types. Is that correct? There isn't an API to retrieve user types? Thank you. -
Resource history is not shown when resource type is Manage/Dispatch/Admin?Summary: Dear Team, On the resource screen we see resource history at each resource level. I noticed that when resource type is "Manage/Dispatch/Admin" we cannot see res…
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25C PDF generation from example template issuesSummary: Started exploring the PDF feature added in 25C and immediately hit an issue when using the example HTML template supplied in the documentation. Saving the examp…
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Access Schedule in OFSC Activity Hint Shows the time as zeroSummary: Access Schedule data on activity hint page does not show the times, everything shows zero though actual there is time for each day in the accessSchedule field. … -
Adding a button in the 'Complete activity' layoutSummary: We would like to add a button element (external application plugin with URL) in the 'Complete Activity' layout, but OFSC doesn't allow it. Content (please ensur… -
Fusion Field Service and Windows Phone and AttachmentsSummary: My understanding: Using 25C FFS, images can only be attached via the mobile device. Field Service still only provides an installed iOS and Android version of th…
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Oracle's recommendation to migrate Plugins and Other Configurations from One Instance to Another.Summary: Hi Team, We want to understand Oracle's recommendation to migrate configuration like Plugins, Properties, Message Scenarios, Activity Types etc. from lower inst…
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Routing Error - Improper Cost ConfigurationSummary: When i tried to schedule an activity from non scheduled pool using routing i have received an error - Improper cost configuration. Could you please help to unde…