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Field Service
Discussion List
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is there a way we can use the ofs existing barcode scanner from ofs custom plugin ?Summary: Trying to use barcode scanner in OFs custom hosted plugin Content (please ensure you mask any confidential information): Version (include the version you are us… -
Do we have limit on creating properties, forms and Activity TypesSummary: Need to understand if there are any limits applicable on: Creating Properties under Activity Entity. Number of Activity Types that can be configured. Number of …
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Encountering an error on creation of Form template in Visual builderSummary: Unable to create a fom template in visual builder studio. Simply going to templates and create new template at the very fist point it says that this form layout…
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How can we report OFS properties those are missed to add in message scenarioSummary: Hello There, We have an integration from OFS to Salesforce, the properties values comes from message scenarios, I have created two new properties but missed to …
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Week view / Month View in OFSC Mobile AppSummary: My Client has a requirement where the OFSC Mobile app needs to dispatch the future Work Orders/Activities in the Mobile App. The functionality is available in D… -
How we can disable multiple triggers of a button in OFS?Summary: We have two buttons . Due to a lack of technician awareness, these buttons are being triggered multiple times, resulting in a heavy load on the message queue. T…
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How to set user inactivity timeout for SSO Login in OFSHi Everyone, We have " User Inactivity Timeout" for "Default Login" Policy, in our project we are using OpenID SSO, we want to set the user inactivity timeout set for th…
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Function 'IF'Summary: Hello, When I create an activity of type "Bodega", the Address field has to autocomplete with the Address. Is this possible using the IF function in Default Val…
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How unassign a resource from a teamHello, After a resource is assigned to a resource, how we can unassign that resource from the team? Any PI or UI interface we can use? Thanks and regards Frank -
Inventory fields not auto populated when we select from parts catalogSummary: Hi There, I've been checking on parts catalog in OFS. We all know that once we configure Oracle Fusion Service and Service Logistics connection and select parts…
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Temporary Work Skills and 'Least Skilled Resource'Summary: We're aware that Routing is geared towards making use of the 'Least Skilled Resource'. If 2 Resources are equal in every way, except Resource A has 4 Skills and… -
Data mismatch between OFS and ADW tablesWe are facing the data mismatch of user list between our OFS environment and ADW, is there any way in OFS we can refresh the ADW integration and make OFS to send the cur…
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Activity travel key is suboptimalIn 24B Quarterly Upgrade, we are receiving a warning that, Activity travel key is suboptimal , Key is too specific for accurately estimating durations. Consider modifyin…
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What are the Device Compatibility Parameters for Oracle Field Service. (For Tablets & Mobile)We need to make a decision to buy Tablets to implement Oracle Field Service. To make the decision, we are looking to analyze 'device compatibility parameters' for a tabl… -
First activity unmovableSummary: I have an internal activity of name “Bodega” that when it is used has to be the first of the day and does not have to be moved. The problem that occurs is that …
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How to configure public endpoint in an OFS Outbound ChannelSummary: Hello. I need to know if by configuring a public endpoint in an OFS Outbound Channel I can reach it, or do I have to go through the LB and configure the LB. Tha…
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OFS - Highlight activity in resource treeSummary: We need to know if when searching for activity in the TOA search engine (upper right margin), we can configure the activity in question to be stopped or marked …
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Default Value Expression does not return a value in Book new activity ScreenSummary: Expression does not return a value when set as default value for duration in "Book new activity" context, it executes successfully in the "Add activity" context… -
unable to receive Oracle upgrade notificationsHi , Unable to receive Oracle upgrade notifications for OFS patches and B2B patches. I have access to service console but still not receiving mails regarding patch upgra…
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Receiving New FA Notification When iPad Is LockedSummary: Need notifications from OFS App to appear in iPad Lock screen. We have previously submitted a request for this on 9/22/22 (from: Melvin Manalastas). During a re…
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Feedback required for Oracle Field Service ImplementationDear customers and partners, We want your opinions about what it’s like to implement Oracle Field Service. Earn a CCC “UX Hero badge” and a gift when you tell us your im…
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Table to check charges on field service work orcderHi Team, We need table to check the charges details on the field service work order. Please find the below scrrenshot.
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Can open API be used with Field Service (OFSC)?Hello, We would like to know if OFSC has the capability to consume REST open API requests. Also, is it possible for OFSC to create send_message requests using open API i…
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Unclear Capacity calculation behaviorSummary: I would like to know if the following query is the expected behavior for Capacity. If there are tasks in the bucket that no technician can do because they don't…
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Limits of custom themes and WMT themesSummary: Good afternoon, is there a limit to create custom themes and WMT themes? Can I create as many as I want? Content (please ensure you mask any confidential inform…
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On parts and catalog while selecting the data(parts)its not auto populating? Can we have a solutionSummary: We have uploaded the data of parts and catalog. While selecting the data(parts) in the search of parts Processing page the item number and description should be…
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What certificate SSL does the rest/ofscCapacity/v1/showBookingGrid service use?Summary: What certificate SSL does the rest/ofscCapacity/v1/showBookingGrid service use? The document SSL certificate renewal for Oracle Fusion Cloud Field Service (Doc …
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I am trying determine how to identify the volume and types of collaboration messages being generatedSummary: I am trying to determine how we can extract the volume and types of collaboration messages that are being sent to resources daily. Using the message report does…
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Unable to delete resourceHi everyone, I am having trouble deleting a resource in Oracle Field Service Cloud (OFSC). I have followed the steps described in the official documentation and also use… -
Automatic Copies When Modifying User Type in OFSCHello, Every time I change the User Type of a resource in Oracle Field Service Cloud (OFSC), an automatic copy of that resource is created. I don't understand why this i…