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Field Service
Discussion List
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Unable to Map Document Upload Field in Oracle Field ServiceHello Oracle Community, I’m working on an integration that involves sending a document from Oracle Sales Cloud to Oracle Field Service using Oracle Integration Cloud. Th… -
How does OIC receive form fields vs activity fields?We had an activity field titled "Outage date and time" that we changed to a form field to use the date and time picker. However, when we complete jobs using the form fie…
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We need to implement Activity sync Pull Update (OOTB) integration How refresh activity is working.Summary: Refresh activity is not tagged to standard action screen. how it is supposed to work? By default it has no standard action associated with him. Content (please … -
CCS OFS Appointment booking on professional versionSummary: we want to implement CCS OFS Appointment booking on professional version of OFS. How it can be done? Via Find MatchingResource API? Because if accelerator is us…
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How to increase appointment slots in Oracle Field ServiceSummary: Hi Team, Currently, one of user facing the issues as existing slots are showing full. So, we need to increase appointment slots for this user, Can you please gu…
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Restrict DELETE Permissions for Core APIs in Oracle Field Service CloudHi Team, Is there a way to revoke the DELETE permission for Core APIs within the REST API Application in Oracle Field Service? In the Application's Available Entities se…
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order of values in dropdownSummary: want to display enum values in dropdown in sequence. But even after defing value sin order, those are appearing randomly. Any clue? Content (please ensure you m…
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Global Deployment by Oracle for Weely Maintenance Pack Question?Summary: Hello. Typically, when Oracle releases WMP, we have the choice to deploy it immediately or wait for the next quarterly update (roll ups). With our 3 environment…
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GrandParent External IDSummary: Hello Community, I had applied the functionality where we fetch Resource Ext ID, Parent Resource Ext ID on activity details page via "Set Property". This is wor…
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Message Scenarios - Last activity of the daySummary: Good morning, I would want to implement an email or a collaborative chat for dispatchers when the technicians finish their last activity. How can I identify the…
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'concat' functionSummary: Concat function is not automatically reacting to changes in the properties? Content (please ensure you mask any confidential information): I used the 'concat' f…
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In which property is the start and end date and time of the TOA activity?Hello, I would like to know in which property the start and end date and time of the TOA activity are located. Since there are several properties related to the date. Th…
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List users and their assigned collaboration groupSummary: List users and their assigned collaboration group Content (please ensure you mask any confidential information): Is there a way to be able to retrieve the list …
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how to enable notifications in the collaboration window for OFS?When we open our collaboration window/pane we don't have the bell icon or notifications tab. How do enable this feature in OFS?
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Filtering Date Changes from Message Scenario 'Activity Moved' eventHi Team, We need to display an indicator on an Activity if it is rescheduled to a different date. We considered using the 'Activity Move' event in the message scenario t…
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Show Booking GridSummary: Good afternoon, I make the query through the API and the result is as follows: BODY: RESULT: What configuration am I missing? Content (please ensure you mask an…
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Updating Custom Properties on a Cancelled ActivityHi Team, We encountered a situation where we need to update a custom property on a cancelled activity via an external middleware. We know this can be done through the UI…
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Is possible to export the "Resources by statuses" report from the TOA DashboardHello, I would like to know if exporting the "Resources by statuses" report from the TOA Dashboard, either through the TOA environment or a REST API is possible. Also, h…
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How to grant permission to Export a TOA Control Panel to a specific type of userSummary: Hello, I would like to know how to grant permission to Export a TOA Control Panel to a specific type of user so that they can see the "Export" button from their…
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Field service: Option Suggest activity by location is not available under activity management.https://docs.oracle.com/en/cloud/saas/field-service/faadu/t-enable-activity-selection-by-location.html We are unable to find the "Suggest activity by location" option un… -
Weekly Maintenance Pack 7: Routing DescriptionSummary: Weekly maintenance pack 7 Routing description: Is there more detailed documentation available to better understand the impact of this change Content (please ens…
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Capacity Module metricsSummary: What reports or metrics can I obtain to review the use that is being given to the Capacity module? Content (please ensure you mask any confidential information)…
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How to configure for getting the active user report in Dashboard Oracle Field ServiceSummary:Hi Team, We have a business requirement for configuring the get the active user report in Dashboard Oracle Field Service. Can you please help and guide us how to…
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Dashboard - Autorouting Scheduled ReportGrettings, We are trying to schedule the autorouting results report but couldn't find it on the display list. Is there a way to add it to the list? Thank you,
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Inventory transfer option should be available – From Field Technician to Supervisor in OFSSummary:Hi Team, We have business requirement as mentioned below If Field Technician is added in Installed inventory, it should automatically reflect in the WFM-OFSC Hom…
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How to export from the Month viewHello, I would like to know if it is possible to export TOA activities from the Dispatch Console in the "MONTH" view? And thus download the details of the activities of …
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Enable capture SMS body in notification in OFSC.Summary: Hi Team, We have the business requirement as below mentioned Capture all interactions with customer via manual entry by fulfillment partner in WFM-OFSC or trigg…
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How to capture the activity ID to modify the WFM activity based on the customer response.Summary:Hi Team, We have the business requirement as below mentioned.. Send email/SMS/whatsapp/MVA notification and customer should be able to edit their installation sc…
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Error: Formato de archivo no soportadoSummary: Buenos días, necesito saber a que se debe el error "Formato de archivo no soportado" y como se soluciona. Agradezco me puedan regalar documentación de oracle ac…
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Can you modify the script that runs after selecting approve or reject?Summary: Hi, we need help here, the client needs that when the "Approve or Reject" button is selected in the email message that the line manager receives after a subordi…