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Field Service
Discussion List
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Is there any REST API that can tell me how much Quota I have used?Summary: Content (required): Hello community, I hope you are very well. I am using the Get activity booking options (/rest/ofscCapacity/v1/activityBookingOptions) REST A… -
How can I verify which user has closed the quota for a certain bucket on a given day ?Summary: we need to verify which user has been modifying the quota status. Content (required): Version (include the version you are using, if applicable): Code Snippet (… -
If there is ability to do that when click on the button the value of custom property auto selectedSummary: We Created custom enumeration property and when click on specific button the value selected as default. such as the activity status idea when click on start but… -
Its Important to know How to enable the SSO with external systems?Summary: How to enable the SSO with external systems?
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How we can add new value to the activity status propertySummary: We need to add new value (Pending for test) to the activity status. as i cannot see the list of values of this property and cannot add new value to.
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If there is any ability to select previous time in the start and end screensSummary: The case is if the user start already the activity but did that without using the system so the user need to be able to select previous time in the start and en…
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How to push the message scenario trigger status to external system for Where is my Technician?Summary: We are looking to capture the message scenarios data and send it to our external system to know update the ticket status and send sms/email Content (required): …
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How to configure a message scenario to apply two conditions simultaneouslySummary: We are trying to execute a message scenario where multiple blocking conditions need to be true for the blocking to take effect. Content (required): We are using…
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Creating Forms - Can images be pre-loaded and added to form?Summary: Hi - looking to add images to forms to help user complete form. These images will guide the user to complete the form accurately. I can see how user can add ima…
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Its Important to know how to do that for the mass checkbox.Summary: how to make the mass check box available in the details page(details activity ). how to make the mass checkbox editable means can be unchecked from the layout ,…
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How to adopt the same styles/themes as the Standard OFS Pages in Oracle Field Service (OFS)Hi Team, We are looking for how to adopt the standard OFS Styles/ themes into custom plugins for OFS. This is something similar to how we try to adopt the RedWood Theme …
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Field Service - How to get detailed technical flow of the Standard plugin Code for Order PartsHi All, We are looking for a detailed technical flow and process description of the standard OFS plugin for Order Parts in Oracle Field Service. - The current plugin bun…
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Company Holdays - how best to configure?Summary: Any idea how to configure a company holiday that would show up on everyone's calendar? I see the gear Icon under "Subsystems" has a "Holidays" area. and I can s…
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Large trucks and Google maps - is there a better route for large vehicles?Summary: a supervisor said we made a mistake by linking OFS to Google Maps. Google Maps was built for routing cars, not trucks. Trucks must avoid roads and bridges with …
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Preventing reordering on a resource routeSummary This question is related to OFS. Currently we are trying a new method to re-optimize during the day multiple times, we have the optimization strategy set at "Mov…
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search preference selections grayed out.Summary: We show the users how to set up their search preferences. About half the users have the checkboxes by the search preference selections grayed out. They must log…
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My Route screen - IPAD landscape vs portrait modeSummary: On the My Route screen, if a technician is a member of a crew, the member can click a right arrow > on the My Team pane to open the Crew's Route screen. On an i…
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Autofill Mass populateSummary: Is there any way to mass populate auto-fill changes to the entire enterprise or at least to all the time-frames within a market? Content (required): We are look…
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Is it possible to send an image in the BODY of the message scenarios?We need to send a communication to all Field Resources and for that we are using Message Scenarios. Is there a way for us to send an image in addition to the text?
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OFSC integration with Knowledge managementSummary: We have a requirement of integrating Oracle filed service cloud with Oracle Knowledge management. We are referring the following document to complete the setup.…
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Make workflow mandatory before activity completionSummary: I want to able to force users down a workflow path that much be completed before the activity can be ended. Content (required): The aim is to ensure that the us… -
Travel time estimation accuracySummary: Content (required): Hello Oracle community; Is there a way to improve the accuracy of the travel time estimate that OFSC does? For example; OFSC calculates that…
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Only allow Move/Reschedule of activity to Bucket(s) without ability to move to a Technician's routeSummary: Is it possible to allow a Manage user to Reschedule (or Move) an activity to a Bucket without allowing them to move tasks directly to technicians' route? We hav… -
Parse XML details out in Message ScenarioSummary: Is it possible to parse out details in a property that is sent in XML format via Message Scenario? Content (required): Example is: propertyA is created with the…
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How to differentiate Default duration and duration send while creating activity.Hi Team, We had a requirement where we had to show some indicator in the activity level if an activity is using default duration. The duration is not sent from Source Sy…
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Whats the hosted plugins host nameSummary: We have several plugins implemented and hosted within OFSC from those plugin we invoke our external SOA API's which are access controlled by origin/referrer hos… -
Scannable text box to be read onlySummary: Hi Team, Today when a user uses the scanner next to the text box that automatically populates the data in the text box. Sometimes he mistakenly types something …
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SMS Gateway Integration with OFSCHi All, I would like to understand if a Middleware is mandatory to do an SMS Gateway Integration with OFSC? The usecase I am looking at is to send Activity related Notif… -
Message Scenario Set Property QueryHi Team, Can we concatenate 3 properties and set it into another property using Message Scenario , Set Property option? I wrote a simple concat function and it was not a…
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Learned Duration Statistical Data on Completed TicketsSummary: Would like the option to be able to include the Learned Duration field data into the Daily Extract download that occurs nightly. Content (required): I understan…