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Field Service
Discussion List
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can we send email notification to dispatcher when technician checks a field in a form?Hi team, I have a requirement where we need to send a notification to the dispatcher when a technician checks a checkbox in a form. Can this be done via OFS? Thank you f… -
outbound statisticsSummary: Hi everyone. Is there any method to get statistics about outbound messages. We mainly need to get the time between a message is created and delivered or failed.…
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CX Solution Overview Demos this week on December 11th & 12th!!Register today for our CX Solution Engineering led Solution Overview Demos this week on December 11th & 12th across our Marketing & Sales Unification, Revenue Transforma… -
Login policies with SAML or OIDCHi, we have read the documentation about access policies through SAML/OIDC and we have the following questions: Should the creation of new users be kept in TOA or is it … -
expiration/deletion of "unscheduled"/pending activities in TOAHello, I must validate the expiration/deletion of "unscheduled"/pending activities in TOA. Do they still exist in the interface after 90 days? Thanks
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Can someone suggest business use cases which can help to have hands on and give demoSummary: Need help with some business use cases to have a hand on and give demo. Content (please ensure you mask any confidential information): I am preparing for OFS ce…
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FFS_RUN_SCHEDULER_TO_SYNC_JOB_ROLES_WITH_FIELD_SERVICE_PRIV & RCL_ACCESS_ESTIMATES_PRIVSummary: As per 24D patch update, we found 2 new privileges. Could you please help us understand the functionality and navigation of the below privileges and provide us …
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Enable Password Reset from Display ScreenHi, I'm encountering an issue when trying to enable the password reset feature for users from Display screen. An error message appears, "The screen is misconfigured. "Em…
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Is there a limit to how many concurrent users can be signed in and completing work in OFS?Summary: I have been asked if there is a limit to how many users could be signed in and actively working in OFS at the same time. Content (please ensure you mask any con…
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Validation with regular expressions of form fieldsHi! I want to add validation to a form field using a regular expression but I get the following error: Does validation with regular expressions have any limitations? Tha…
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Restricting Message Scenario 'Add Activity' launch condition to Activity Create triggers onlyHi Team, We have a requirement to execute a specific scenario only during the Activity Create trigger. Initially, we were planning to use the Add Activity trigger in Mes…
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Is it possible to set of Bulk Activity ID Cancellation in OFSSummary:Hi Team, Can you please help and let us guide, Is it possible to set of Bulk Activity ID Cancellation in OFS Dispatch console and also in Activity Details Page..…
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Can we display hardcoded table in OFS?I wanted a hardcoded table to display in the forms which does not have any inputs from anywhere. I need just a readonly table. I have tried using the xslt transformation…
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CX SE Solution session on November 7th @ 2PM CT/3PM ETPlease Join us on November 7th @ 2PM CT/3PM ET for a live session with our CX SE Solution Experts to gain more insight on how you can drive better business outcomes leve…Graham McInnes, OPM Team-Oracle 21 views 0 comments 1 point Most recent by Graham McInnes, OPM Team-Oracle -
Label name of Ordered & Not Ordered activitiesSummary: Hi Community Experts, I am seeking for the label name of the Ordered/Not Ordered activities for 1 of our complex business need. I tried to re-produce the scenar…
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daily extract generating fullload everyday not incremental for user_providerSummary: daily extract generating fullload everyday not incremental for below extracts user_provider provider location, property_lookup, time_slot type_list is it expect…
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"Ended time" chat as soon as the chat beginsSummary: The JSON for a chat between a technician and the help desk automatically displays the 'ended time' as soon as the chat begins. Content (please ensure you mask a…
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Detect scan versus manual entrySummary: Detecting method used: Manual entry versus scanning. Content (please ensure you mask any confidential information): We have an activity string field in a form, … -
Access to outbound message informationHi, Is it possible access information in real time about to Outbound message and status ? (is there an API for this?). We know Daily Extract but we need something that g…
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Collaboration Configuration HistorySummary: We have had a few instances of users switching off Collaboration groups. However when running Configuration History via Dashboard we cannot see any reporting on…
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Deprecation of Travel Areas: Clarification RequiredSummary: To my understanding, though it's admittedly been a while, Travel Areas are used during the nightly processes that handle the learning of travel time between Tra… -
Is it just us, or does the Redwood Theme continue to disappoint with each release?Summary: For us, in 24D, the Booking Availability shift to Redwood feels like a massive downgrade. Before it was bright, with clear colouring and icons to visually ident…
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Moved: The tax couldn't be calculatedThis discussion has been moved.Fernando Parreira-Support-Oracle 1 view 0 comments 0 points Most recent by Fernando Parreira-Support-Oracle -
Unable to select the next activitySummary: I want the technician to select the next activity from the dropdown on activity completion Content (please ensure you mask any confidential information): I have…
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Do we need to renew our SSL Certificate?Summary: We received email communication from Oracle on 14th October 2024 making us aware of: Akamai SSL certificate renewal is scheduled for *.etadirect.com domain Last…
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How to add two validations in suspend activity page for one 'Reason' field?Summary: How to add two validations in suspend activity page for one 'Reason' field? Content (please ensure you mask any confidential information): We have total 3 forms…
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Schedule - Un-schedule activities from Non-schedule pool to the Parent bucketSummary: Hello Folks, I am working with One business use case scenario in which we need to mark all the activities as un-schedule and move them to Non-schedule pool at t…
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Picture size on UISummary: Hi, We have a requirement where field resources are required to take at least 4-5 pictures on-site using mobile devices. Currently, after taking 1 or 2 pictures…
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Suboptimal relationship between rcl_debrief_headers and svc_work_ordersSummary: The only relationship we can establish is- rcl_debrief_headers.parent_entity_id = svc_work_orders.wo_id, which is suboptimal as parent entity column is not inde…
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ADW extract and daily extract isnt consistent for delivery window attributesSummary: ADW Data and daily extract isn't consistent for delivery window attributes. i could see in ofs documentation Available Activity Fields (oracle.com) for Daily ex…