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Field Service
Discussion List
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Suspend message scenario: Apply a message step against the "Master" AIDSummary: When a STARTED activity is then SUSPENDED, we need to be able to apply a 'set property' message step against the "master" AID (the original AID). Content (pleas… -
What Launch condition i can select if i want to trigger something when activity status is 'pending'?Organization: Terex corporation Summary: What Launch condition i can select if i want to trigger set property when activity status is 'pending' in message scenario? Cont… -
PoC Plugin to Create an Activity from Custom Map LayerThis is a proof of concept plugin that demonstrate creating an activity from a custom map layer location hint. Here, the created activity uses the values from the opened…
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external IdP - OCI IDCS - OFSSummary: Hello all! I'm curious if we have someone who utilized successfully the following schema: OFS(SP) configured with IDCS(IdP)(IDCS/SAML login policy) and IDCS(SP)…Dmytro Shurkov-Support-Oracle 21 views 1 comment 2 points Most recent by Dmytro Shurkov-Support-Oracle -
Long duration activity questionSummary: Is it possible to create a long duration activity without OFS pushing a fixed lunch time activity? Content (please ensure you mask any confidential information)…
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How to hide overtime alert in dispatch console in Field servicesSummary: Dispatchers see "Overtime" alert when the activity spills into next day and the business would like to hide this alert. I have attached screenshot of several ex…
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Reducing File Size on Oracle Form SubmissionSummary: We are currently facing an issue where certain images that are captured on more modern devices are larger files sizes, our downstream systems are struggling to …
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Measure chat timeSummary: The customer is carrying out an audit on OFS and is requesting an action/function/tool in OFS that allows them to measure the TMO of attention in the Collaborat…
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Replay now available: Field Service 22C Release Deep Dive Webinar (August 16th, 2022)Summary: Product Management reviews new features in the 22C release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
Where Is my technician- delaying showing routeSummary: I want to only show the gps location of a resource to a customer from a specified time after the technician has clicked enroute. this is to protect the location… -
the routing service didn't assign an activity with "unable to reach activity site"Summary: The routing left an activity(activities) on the routing bucket and in the routing execution report it shows as "unable to reach activity site". What does it mea…
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On a Collab message sent via a message scenerio, can you make the Appt Number and Cell number a linkSummary: We have set a message scenerio that on activity creation, sends a summary to the field user for certain activities. Part of the body is the appointment number a…
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Onboarding & Implementation Cloud Applications LIVE Webinar EventsContent We invite you to attend a LIVE webinar to get started with your Oracle Cloud Applications. This is a perfect start to your Cloud journey where you will learn abo…
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Connecting between OFSC and Oracle Analytics CloudContent Hi All, We are trying to connect Oracle Field Service Cloud to Oracle Analytics Cloud using the Outbound Integration Channel available in OFSC. The documentation… -
How to monitor OFS usage in mobile devicesSummary What options can you think of to identify if a mobile user is using its data plan to access OFS?Content The context is that we have a (telco) customer that is wi… -
Journey to the End LocationSummary Capturing minutes driven to the Resource's End LocationContent Hello, My company's current goal is to understand the overall utilization of our field services te… -
Navigation Away behaviorSummary Navigation Away behavior should allow partial saveContent Hello, The "Yes" button of the pop-up works like the Submit button of the form. This represents a probl…User_2025-02-06-00-39-09-744 48 views 1 comment 2 points Most recent by User_2025-02-01-08-03-31-185
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Booking Status - Map Color ChangingContent Hi All, Do you know if is it possible (and how) to see changes on Map color, on Quota Booking Status Map? It seems the Subtitle refers to the Map, but those colo… -
OFSC-OSvC integration using ICS migration script not workingSummary Migration script not workingContent Hi Everyone, We are currently implementing connection in OFSC to OSvC using ICS. I'm following the documentation named "OFSC-…
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Enable APIContent Hi, I have enabled the APIs in Configuration - Application. But I got the below error. Do I need to enable any other services? {"type": "http://www.w3.org/Protoc… -
Making an Inventory property available in Activity screenSummary Making an Inventory property available in Activity screenContent In End activity form, we need to configure a default validation based on an Inventory property. …
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CX Heroes for Modern CX 2019 is Live!Content Greetings Oracle Field Service customers! To help you make the most of Modern Customer Experience and recognize you for your success and expertise, we are please… -
Tip: Enrich activity list on MobileContent Just a tip: the activity list on Mobile can be enriched with different text attributes for better viewing: Configuration > User Types > Screen configuration > Co…
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How a Oracle Field service cycle works?Content I am trying to know about how OFSC life cycle works for a service request. That is from raising service request to its closer/resolution. I would like to know th…
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Configuration/Customization of OFSCContent Dear Experts, I am new to OFSC and trying to figure out configuration and customization flow, requirements to setup OFSC and relation between OFSC and Oracle Rig…
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open a google maps window from a action link plugin with parameters in urlContent Hi all. I'm trying to open a google maps window on the mobility interface. I created an ActionLink type plugin , I put the url of google maps in the "Relative pa…
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How do other OFS implementations handle 'On-Call' Shifts that cross midnight?Summary: We're curious how other Users of OFS have setup their 24/7 operations. The way we work is functional, but understanding other implementations might help refine … -
We want to restrict being able to enroute to an activity unless it is in the 1st pending positionSummary: There are times that a technician needs to be able to change the order of their route. We are implementing a process to capture a reason when the technician reo…
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Enable Microphone in iframeSummary: We have developed a plugin that has a requirement to accept voice entries. The standard OOTB functionality works fine in iOS or Android but not via a browser. T…
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How to Audit Inventory changes in OFSCSummary: Hi Team, We have a requirement to Audit Inventory Related changes in OFSC like Resource History or Activity History. We want to Audit Inventory related changes …