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Field Service
Discussion List
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How to select text in the OFS Dispatch Console viewHi, I would like to know how to select text in the OFS Dispatch Console view and allow me to copy and paste the text from the view to another screen (notepad, excel, etc… -
Where Can I Find OFSC Standard plugin to create Follow On Work Order in Oracle Maintenance Cloud?Summary: I have a use case wherein I need to develop the plugin that work on Follow Up Work Order in Oracle Maintenance cloud. If there is any standard plugin that suppo…
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List view, star next to the value of the service window columnSummary: Hello In list view of dispatch console, we see that there is star next to the value of the service window column (see the attached screenshot). These activities…
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display Url as description not to show entire urlSummary: We have a String property with the GUI type set as URL. Currently, the entire URL is shown in the application. Instead, we need to display the description only.… -
Field Service REST API How to filter for a specific resource?Summary: Hello, is it possible to filter the resources via REST API? I am using the REST API "/rest/ofscCore/v1/resources", but I am not able to filter by a specific res…
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Is it feasible to include HTML templates in the body of the message scenario pattern?Summary: When I attempted to construct the message's body in HTML—that is, to tailor it to the client's theme, perhaps including their header, logo, and footer—I was not…
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OFS Quota Screen: Daily Quota % - 100% or NULLSummary: Not completely sure how to word the question to make sure all the necessary information is included, but the crux of it is… is leaving a NULL value on the Daily… -
what all integrations are required between Oracle ERP and Oracle Field Service Cloud ServiceHi All, Can someone let me know what all possible integrations we will need between Oracle ERP and Field service. As field service is a separate entity in cloud, we migh…
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OFS Messages Delivery channel and token authenticationCould a Delivery Channel be configured so as to use token authentication for outbound (external system) message scenario steps?
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Preferred ResourcesSummary: We're attempting to create activities that utilize the Resource/Provider Preferences with a "Forbidden" preference type. Ultimately, we need to be able to creat… -
Is there a way to clone a property in OFS?We have some properties in OFS that need to be duplicated and renamed. Is there a way to clone an existing property like cloning an activity type? Or is there a way to c…
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How to capture live photos in File propertySummary: Hi there, I have created one file type property, But it only gives option to upload image/file not give option to capture a live image. Is it possible to captur…
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how to settle legacy invoices if TDS applied only on prepayment not on standard.Summary: how to settle legacy invoices if TDS applied only on prepayment not on standard. Content (please ensure you mask any confidential information): how to apply leg…
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is there a way we can use the ofs existing barcode scanner from ofs custom plugin ?Summary: Trying to use barcode scanner in OFs custom hosted plugin Content (please ensure you mask any confidential information): Version (include the version you are us…
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Do we have limit on creating properties, forms and Activity TypesSummary: Need to understand if there are any limits applicable on: Creating Properties under Activity Entity. Number of Activity Types that can be configured. Number of …
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Encountering an error on creation of Form template in Visual builderSummary: Unable to create a fom template in visual builder studio. Simply going to templates and create new template at the very fist point it says that this form layout…
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How can we report OFS properties those are missed to add in message scenarioSummary: Hello There, We have an integration from OFS to Salesforce, the properties values comes from message scenarios, I have created two new properties but missed to …
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Week view / Month View in OFSC Mobile AppSummary: My Client has a requirement where the OFSC Mobile app needs to dispatch the future Work Orders/Activities in the Mobile App. The functionality is available in D… -
How we can disable multiple triggers of a button in OFS?Summary: We have two buttons . Due to a lack of technician awareness, these buttons are being triggered multiple times, resulting in a heavy load on the message queue. T…
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How to set user inactivity timeout for SSO Login in OFSHi Everyone, We have " User Inactivity Timeout" for "Default Login" Policy, in our project we are using OpenID SSO, we want to set the user inactivity timeout set for th…
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Function 'IF'Summary: Hello, When I create an activity of type "Bodega", the Address field has to autocomplete with the Address. Is this possible using the IF function in Default Val…
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How unassign a resource from a teamHello, After a resource is assigned to a resource, how we can unassign that resource from the team? Any PI or UI interface we can use? Thanks and regards Frank -
Inventory fields not auto populated when we select from parts catalogSummary: Hi There, I've been checking on parts catalog in OFS. We all know that once we configure Oracle Fusion Service and Service Logistics connection and select parts… -
Temporary Work Skills and 'Least Skilled Resource'Summary: We're aware that Routing is geared towards making use of the 'Least Skilled Resource'. If 2 Resources are equal in every way, except Resource A has 4 Skills and…
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Data mismatch between OFS and ADW tablesWe are facing the data mismatch of user list between our OFS environment and ADW, is there any way in OFS we can refresh the ADW integration and make OFS to send the cur…
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Activity travel key is suboptimalIn 24B Quarterly Upgrade, we are receiving a warning that, Activity travel key is suboptimal , Key is too specific for accurately estimating durations. Consider modifyin…
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What are the Device Compatibility Parameters for Oracle Field Service. (For Tablets & Mobile)We need to make a decision to buy Tablets to implement Oracle Field Service. To make the decision, we are looking to analyze 'device compatibility parameters' for a tabl… -
First activity unmovableSummary: I have an internal activity of name “Bodega” that when it is used has to be the first of the day and does not have to be moved. The problem that occurs is that …
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How to configure public endpoint in an OFS Outbound ChannelSummary: Hello. I need to know if by configuring a public endpoint in an OFS Outbound Channel I can reach it, or do I have to go through the LB and configure the LB. Tha…
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OFS - Highlight activity in resource treeSummary: We need to know if when searching for activity in the TOA search engine (upper right margin), we can configure the activity in question to be stopped or marked …