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Field Service
Discussion List
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How to unblock a user?Summary: Content (required): Hello Oracle Community; I would like to know how to unblock a user who has been blocked due to unsuccessful attempts to log in to OFSC sever… -
When adding activity to work schedule its showing only internal activity while there are customerSummary: When adding activity to work schedule its showing only internal activity while there are customer activities. Code Snippet (add any code snippets that support y… -
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Calling _sendPostMessageData method two times, on a single submit buttonSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): If we want to call _sendPostMessageData method two times on a single sub…
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Time slot selected 3 PM When adding activity but by default is coming 12 AMTime slot selected 3 PM When adding activity but by default is coming 12 AM in the dispatch console
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Do you know if there is any rule to create a login PIN in OFSC using an SSO connection?Summary: Hello OFSC Community; Do you know if there is any rule regarding the type of characters allowed or length of the string to create a PIN when a user logs into OF…
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Restrict or Prefer a Field technician for a Specific Customer/SiteSummary: We need an ability to restrict a Field tech to a specific customer/site. Also an ability to create a preference for a specific Field Tech for a specific Field T…
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If there is ability to do that function routing plan depends on activity type and bucket typehow to do that when the bucket type is field visit then the routing plan assign the activity to this bucket when the activity type also is field visit and if the activit…
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Message Scenario that is trigerred when Stop Travel is choosenSummary: I want to set certain values when a user selects stop travel option using the standard stop travel option. can you please let me know the message scenario that …Rohine Devi Dhanasekaran-130953 51 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Filter Issue since OFSC 23ASummary: Prior to 23A when we applied a filter on one browser window, it would retain on that browser window and we could leave any other browser windows either filter-f…
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Show Required Inventory Installed or otherwiseSummary: Question: Is there a way to send to a custom activity property the number of required inventories on an activity and list which action took place with that requ…
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Data use in AndroidSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): What is the data amount utilization that consumes OFS Application in And…
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Customising En Route Screen and Stop Travel ScreenSummary: We want to add additional fields to the En Route Screen and Stop Travel Screen. I am not able to see this Screen visible in the application. How can i see this …Rohine Devi Dhanasekaran-130953 51 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Field Mapping between Field Service and Service LogisticsSummary: Need field level mapping between OFS and Service Logistics Content (required): We have referred to the integration document (https://docs.oracle.com/en/cloud/sa…
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Does the "Allow update activities & offline sync after overnight..." affect Daily Extract?Summary: In 'Configuration' > 'Business Rules' we are considering setting a value for "Allow update activities & offline sync after overnight..." in order to allow more … -
Increasing length of [resources] fieldSummary: In the 'Resource Info' screen, the [resources] field does not display the entire list when there are several visible resources assigned to a specific user/resou…
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Where are the Oracle Field Service 23A Release NotesSummary: Where are the Oracle Field Service 23A Release Notes Since the migration to My Oracle Support in March 2023 finding release notes for Oracle Field Service is, t…
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Message Scenario launch condition when customer submits WMT Score/FeedbackSummary: Is there a message scenario launch condition that we can use to setup (for example) an email notification when a customer submits a WMT score and/or feedback? C…
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How does Access Schedule Works in OFSC? Will that have an impact on Routing?Hi Team, I came across a standard activity field Access Schedule which lets us choose access hours and exception day. I was wondering does routing assign the particular …
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How to Follow up RCA details of Performance Degradation issue?Summary: Follow up RCA Details of Performance Degradation Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snip…
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where can I find details of OFS app security feature and connection encryption detailsSummary: KPN security team needs to know details of OFS app connections with oracle cloud like if all connections with app are encrypted , how are these connections with…
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How to change the style and color of a property in the Edit/View activity screen?Summary: Content (required): Hello good afternoon community; I want to ask you if there is a way to change the style, font, color of a property value in Edit/View activi…
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"User Type" Not an Allowed Property on Condition for Activity HintSummary: I am trying to configure the "Start" buttons behavior differently for UT1 vs. UT2. I was able to add the correct conditions to the "Edit/View Activity" screen b…
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Routing Optimization Goal QuestionSummary: We are looking for the correct routing optimization goal to achieve the following desired behavior: Route as much work as possible allowing additional resources…
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How to book an activity but not auto asign to a technician?Hi, We have a requirement that Technician should be able to Create Activity from the current activity they are working on. We are using Book Activity for this purpose. B… -
How to change a Glossary entry on OFS ?Summary: We'd like to modify a glossary but unable to do so since we do not see option to modify it. We only see export button. We'd like to ask assistance in checking t…Renato Kermentz-Support-Oracle 51 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle -
How to configure popups for emergency activities in OFSC?Summary: We are working on "emergency response and repair" use case where in we are trying to configure popups for emergency field activities coming in. Content (require… -
String property character limitHi Team, Is there a limit to the number of characters that can be stored in a string property? Also does the limit varies based on the 'line count' we decide while creat…