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For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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configure button on formSummary: not OOTB provided by Oracle Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snip… -
Database SizeSummary: Hi Team, We’re planning to set up database provisioning in Power BI. To do this, we need to determine the current database size limits and utilization for our O… -
Want to know more about arrival time attributes of Where is my techSummary: I was looking through my Where is My Tech concept, and there are four options for the arrival time in the attributes. All I wanted to know was what the differen…
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API de ubicación en tiempo real de recursoSummary: Necesito una API que pueda utilizar en un plugin, para poder obtener la ubicación de un recurso (EN TIEMPO REAL) cuando se realiza una actividad. Content (pleas…
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How does a dispatcher tell whether a resource is in coverage? This is for assigning urgent jobs.Summary: How does a dispatcher tell whether a resource is in coverage? A dispatcher would want to assign an urgent job to a resource who is in coverage. Content (please …
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Not able to get the SMS for the activity cancellation and appointment cancellation in OFSSummary:Hi Team, We got the mail for activity and appointment cancellation but not able to get the SMS for the activity cancellation and appointment cancellation in OFS.…
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Become a Certified Field Service ImplementerSummary: Hola buenas tardes! No se si es el lugar correcto en donde tenga que hacer esta consulta. Estoy por realizar la Certificación del curso 'Become a Certified Fiel…
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Properties table in ADW post OFS integration doesnt have data type fieldhi, post OFS integration to AWD, we cant find data type field in Properties tables w.r.t each property. i had a look at mapping document also but couldnt get this inform…
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How do I know which API calls are using whitespace or special character?I received the announcement encouraging us to change api calls that user white space and/or special characters, meanwhile the esb developers check, how can I check which… -
Work order follow up activity creation in OFS to create WO in B2BSummary: Is there a standard Integration to create WO back to Fusion Service, when a follow-up activity is created from Oracle Field Service Cloud? Or Does it use the Or… -
How can we check the Database,table,index growth size in Inventory Management FunctionalitiesSummary: Hi Team, We have faced the performance issues with Inventory Management Functionalities during the inventory transfer. So can you please let us know how can we …
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Filtering Debrief Billing Item (Labour and Expense) in Debrief PluginSummary: We have a requirement where Debrief Billing Item needs to be filtered in the OFSC Debrief Plugin to display only the Items based on the Location, Business Line …
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OFSC update refresh_rate user propertySummary: How to update refresh_rate property whith API in OFSC Content (please ensure you mask any confidential information): We need update this property buy not it wou…
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We need map navigation options in Field Service Cloud that account for road conditions.Summary: We need map navigation options in Field Service Cloud that account for road conditions such as vehicle height and load restrictions. Currently, the navigation p…
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Feasibility/Capability to put previous START time & END time on same day ActivitySummary: I am seeking for the clarity that Is OFSC capability supports, if we can put previous start time and end time on the same day of the activity? USE Case: As an t…
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Error during Material transfer to Inventory Management in Field ServiceHi Team, We are getting when we transfer materials from inventory to FE inventory. Please check this, it works again after an interval of time. Regards, Malay
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Unable to suspend the started activity as giving Synchronization error in historySummary: Hi Team, We have faced the issue with Unable to suspend the started activity as giving Synchronization error in history, Please find the attached snap shot for …
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Oracle field Service Cloud to Oracle project Management IntegrationSummary: Is there any standard integration between Oracle field Service Cloud to Oracle project Management for Project task Assignment and Scheduling. Content (please en…
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Is it possible to change the default login page?Summary: Hi, our security team asked if its possible to change the default login page (https://example.fs.ocs.oraclecloud.com) to automaticaly redirect users to our new …
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Cancel button not showing in OFS Production env but cancel button showing in OFS Nonprod EnvSummary: Hi Team, We have faced the issues in Cancel button not showing in OFS Production env but cancel button showing in OFS Nonprod Env for bulk cancel the activities…
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Through Plugin is it possible to navigate to OFS activity details page?In the Field Service Plugin, I am displaying a list of activity IDs and have made them clickable. Is it possible to open the OFS activity details page when an ID is clic…
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Create an activity that requires multiple resourcesSummary: Some of our activities require multiple resources to execute, we would like to automatically assign it to multiple resources (or to a team). What would be the m…
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Colleagues on waiting list must move up list as other colleagues above them accept/decline offeringsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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If order has been cancelled in Siebel, then how we will cancel the activity/appointment in OFS.Summary: If order has been cancelled in Siebel, then how we will cancel the activity/appointment in OFS by using API or in Bulk activity/appointment cancellation or manu…
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Placeholders I added in patterns-body is not getting replaced by the actual value in WMTSummary: I added placeholders in the body of the message for handling Where is my technician's negative feedback. That isn't being replaced with actual value when the di…
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'Keep Non-working days' Functionality in API for Resource Work Schedule AssignmentHi Team, When assigning a work schedule to a resource using the OFS Application UI, we notice a checkbox labeled 'Keep Non-working days' (refer to the attached screensho…
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How to create a dashboard in Oracle Field Service cloud for downloading all real time reportingSummary: How to create a dashboard in Oracle Field Service cloud for downloading all real time reporting, Can you please provide the steps and configuration details.. Th…
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How do I include an ICON as part of the Section Title?Summary: Hello there. Hope all is well. I saw in some OFS demos that their forms have icons as part of their section titles. How do we add this icon for example below fo…
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Call a form from the Activity Not Done screenHi, I would like to know if it is possible to 'call' a form from the Activity Closing screen, for example Activity Not Done Thanks.
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Use a variable to set the Form Editor 'Name' label instead of a fixed valueSummary: Hello. We are using a single form for three different meter registers: Electric, Water Gallon, and Water Cubic Feet, as they all contain similar information. Th…