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Field Service
Discussion List
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Its Important to know why the added item is not savedSummary: when adding item or expense and click save then get back to the screen again is not saved After clicking Save and get back to this screen again the item not sav… -
Camera - Default ResolutionSummary: When taking a photo in both iOS and Android, the default resolution is very low with a DPI of 96. In some cases this results in a photo that isn't 'sharp' enoug…
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Handling of scenario where a resource has no work skill restrictionsHi Team, In our client business, Field Resources are flowing from one system and their skills are flowing from another system. So when a new resource is onboarded, it wi…
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An activity in status "Not Done", is there a way to deactivate the URL link the Customer receives?Summary: When the Customer receives the URL link to evaluate the technician’s service and the activity for any reason is “Not done”, the link remains active. Content (re…
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Asset Details OFS Standard Plugin ParametersUnable to configure Asset Plugin We have tried installing the latest Asset 360 plugin (23C) and noticed that there is a mandatory parameter called "NodeTypeCodes". Where…
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Ability for Technician to have a solution for massive Photo UploadsHi, Ability for Business to have a solution for massive Photo Uploads to be taken care by Technician Mobility app where Number of Pictures can range from few to thousand… -
Is there a standard OFSC estimation for timelines for a medium and high complexity project ?Summary: OFSC projects range from 5-6 months to even 1-1.5 years depending on various systems involved and the project size and complexity. Does any body have any thing … -
Resource DeactivationSummary: Hi All, The question is: If someone was assigned an activity and THEN became deactivated or Inactive. In this case how are we going to handling those activities…
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Are all past activities, regardless of its activity status, part of retention?Summary: Hello. Quick questions: When it comes to retention, does it check the status of the activity like pending or started will not be part of it? Or would it be dele…
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Why the export is not showing the clock in that's done before and after doing suspend.Summary: we changed the start name to be clock in and end to be clock out, after ending the cycle then click export the system showing only in the export suspend and com…
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Cancelling an Assigned and Started FA by SupervisorSummary: Good day! I do have a question. Here's the background: A field activity was assigned to a field worker by a supervisor. Field worker "started" the field activit…
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Its important to know how to integrate the Collaboration with external device.Summary: we have the below external device need to integrate it with the collaboration feature thats existing in oracle field service as if there is doc for that.
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Is there any REST API that can tell me how much Quota I have used?Summary: Content (required): Hello community, I hope you are very well. I am using the Get activity booking options (/rest/ofscCapacity/v1/activityBookingOptions) REST A… -
How can I verify which user has closed the quota for a certain bucket on a given day ?Summary: we need to verify which user has been modifying the quota status. Content (required): Version (include the version you are using, if applicable): Code Snippet (… -
If there is ability to do that when click on the button the value of custom property auto selectedSummary: We Created custom enumeration property and when click on specific button the value selected as default. such as the activity status idea when click on start but…
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Its Important to know How to enable the SSO with external systems?Summary: How to enable the SSO with external systems?
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How we can add new value to the activity status propertySummary: We need to add new value (Pending for test) to the activity status. as i cannot see the list of values of this property and cannot add new value to.
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If there is any ability to select previous time in the start and end screensSummary: The case is if the user start already the activity but did that without using the system so the user need to be able to select previous time in the start and en…
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How to push the message scenario trigger status to external system for Where is my Technician?Summary: We are looking to capture the message scenarios data and send it to our external system to know update the ticket status and send sms/email Content (required): …
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How to configure a message scenario to apply two conditions simultaneouslySummary: We are trying to execute a message scenario where multiple blocking conditions need to be true for the blocking to take effect. Content (required): We are using…
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Creating Forms - Can images be pre-loaded and added to form?Summary: Hi - looking to add images to forms to help user complete form. These images will guide the user to complete the form accurately. I can see how user can add ima…
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Its Important to know how to do that for the mass checkbox.Summary: how to make the mass check box available in the details page(details activity ). how to make the mass checkbox editable means can be unchecked from the layout ,…
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How to adopt the same styles/themes as the Standard OFS Pages in Oracle Field Service (OFS)Hi Team, We are looking for how to adopt the standard OFS Styles/ themes into custom plugins for OFS. This is something similar to how we try to adopt the RedWood Theme …
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Field Service - How to get detailed technical flow of the Standard plugin Code for Order PartsHi All, We are looking for a detailed technical flow and process description of the standard OFS plugin for Order Parts in Oracle Field Service. - The current plugin bun…
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Company Holdays - how best to configure?Summary: Any idea how to configure a company holiday that would show up on everyone's calendar? I see the gear Icon under "Subsystems" has a "Holidays" area. and I can s…
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Large trucks and Google maps - is there a better route for large vehicles?Summary: a supervisor said we made a mistake by linking OFS to Google Maps. Google Maps was built for routing cars, not trucks. Trucks must avoid roads and bridges with …
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Preventing reordering on a resource routeSummary This question is related to OFS. Currently we are trying a new method to re-optimize during the day multiple times, we have the optimization strategy set at "Mov…
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search preference selections grayed out.Summary: We show the users how to set up their search preferences. About half the users have the checkboxes by the search preference selections grayed out. They must log…
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My Route screen - IPAD landscape vs portrait modeSummary: On the My Route screen, if a technician is a member of a crew, the member can click a right arrow > on the My Team pane to open the Crew's Route screen. On an i…
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Autofill Mass populateSummary: Is there any way to mass populate auto-fill changes to the entire enterprise or at least to all the time-frames within a market? Content (required): We are look…