To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Service rest/ofscCapacity/v1/showBookingGridSummary: From the attachments, what is the SSL certificate of the /rest/ofscCapacity/v1/showBookingGrid service? Please share the SSL certificate credentials and indicat… -
Need guidelines for adding a new field to a “real time” table to be fed to a Data LakeSummary: Need guidelines or steps to understand adding of a new field to a real time table Content (please ensure you mask any confidential information): Per our busines… -
Rest API Find matching ResourceSummary: I want to schedule an activity indicating the Time Slot but it is not reflected in the result. Content (please ensure you mask any confidential information): Th…
-
Contingent worker Service- Unlimited access ?Summary: Once subscription is taken, i believe adding contingent workers does not apply per user cost. Please confirm. Content (please ensure you mask any confidential i… -
is_day_changed how it worksSummary: We need to know how is_day_changed works Content (please ensure you mask any confidential information): We need to know how is_day_changed works to see if we ca…
-
Is_activity_scheduleSummary: Could you please tell us how the Is_activity_scheduled property is used in the conditions of a scenario? We need to recognize when an activity goes from Schedul…
-
Reassign activities between resources to optimize the routes after activities are assignedSummary: Hi Cloud Community! We want to reassign activities to make each resource route optimized when a routing plan runs. For example, if currently there are 3 Resourc… -
Service https://amx-peru2.test.etadirect.com/rest/ofscCapacity/v1/showBookingGridCuál es la versión del protocolo que utiliza el servicio: https://amx-peru2.test.etadirect.com/rest/ofscCapacity/v1/showBookingGrid, tanto en DESARROLLO como en PRODUCCI…
-
What is "Street Level" definition for OFS Routing?Summary: Hi. I've missed asking this question during the Customer Connect 24B Field Release Webinar. There's a new feature called bulk routing SLR travel time option in …
-
Is_activity_scheduled on move from scheduled to unscheduledSummary: We implemented a move scenario to Set a property when the order goes from Scheduled to Unscheduled. We put a blocking condition with Is_activity_scheduled is nu…
-
Internal Activity to be created by providing Start and End Time in Add Activity ScreenSummary: Technician's performing Internal Activities need to create Activity by providing Start Time and End Time of the Activity. Duration should be picked automaticall… -
Non Working Day in Timeline ViewSummary: Our Customer is expecting to have the Non-Working day of the Technician to be displayed in Timeline view similar to other activities in a different color coding…
-
How often is the mobile app updated?Summary: Our company uses another external mobile application that we have integrated with Oracle using an External Plugin. Their application receives updates regularly …
-
Maintenance Pack 06 After Field Service 24B Upgrade QuestionSummary: Hi. Quarterly, there's an OFS upgrade where ours is now 24B. After a week, there's a Weekly Maintenace Pack 06 that was completed in our OFS environment. For th…
-
Workflow - Resubmittable Forms / Hide Completed StepsSummary: I am configuring a workflow with Main steps that are the basics required for completing an activity (that must be done in sequence) and Sub steps that can be do…
-
Can OFSC apply base64 encoding?Summary: Is it possible to apply base64 encoding to a value in OFSC? Content (please ensure you mask any confidential information): We have a custom property value that … -
Inventory with quantity ZERO or negativeHello everyone, we are experiencing this issue: when a technician is executing an activity and he perfoms an installation of an inventory at the customer site, the syste…
-
Adding inventory from a parts catalogSummary: Add inventory items from a Part Catalog Content (please ensure you mask any confidential information): Is there a way to select inventory from a parts catalog, …
-
Automatic Daily Extract generation failing in OFSSummary: We have Daily Extract Application configured to get triggered automatically daily. However taking a look in the Daily Extract History, since 3rd May the status …
-
Maintenance Workorder transferred to service work orders and how does it reach out to OFSCSummary: How is (SCM) Maintenance work order transferred to service work orders through the ElSS job and how does it reach out to OFSC for Execution Content (please ensu…
-
activityUpdated event in subscriptions OFSSummary: We are actually trying to move the activities from technician to bucket and bucket to bucket, we are subscribing only to "activityUpdated" event not "activityMo…
-
oracle field service - end_timeHi Team, Is it possible to edit standard field - "end_time" in OFSC application. As checked if we add the field in configuration and provided read-write visibility. But …
-
How to only assign activities (without scheduling the activity in a certain date) using routing?Summary: Is there a way to assign unscheduled activities from a bucket to its "child buckets" and leaving these activities as unscheduled (so just assigning the activity…
-
How are the Subscription contracts are used /referenced back in Field Service?Summary: How are the Subscription contracts are used /referenced back in Field Service? Content (please ensure you mask any confidential information): I wanted to know h… -
Integrating OFSC with Oracle Autonomous Database (OAD)Hi Team, Has OFSC been integrated with Oracle Autonomous Database by anyone? If so, could you share some insights about it? We've reviewed the Oracle Documentation (doc_…
-
How to hide suspend and complete buttons on non-scheduled jobs?On a Non-scheduled job assigned to a resource, Suspend and Complete are available as Action buttons. I'd like to change the visibility for those buttons on non-scheduled…
-
GIS_ViewActivityInMap new plugin launched in WACS_OFS_Accelerator_24A acceleratorSummary: this is not working as expected. I expected on clicking this, new application should invoking ESRI connection by opening fieldmaps.arcgis.app. Content (please e…
-
customize routeSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Is there a size limit for Daily Extracts file in OFS?Is there any file size limit for files retrieved from Daily Extracts? Can large files be expected to be split into multiple files or will they always be a single file wh…
-
Where are the signature properties stored? How can they be extracted?Summary: After activity submission, where are the customer signature stored? How can we extract this signature properties? Content (please ensure you mask any confidenti…