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Field Service
Discussion List
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Suboptimal relationship between rcl_debrief_headers and svc_work_ordersSummary: The only relationship we can establish is- rcl_debrief_headers.parent_entity_id = svc_work_orders.wo_id, which is suboptimal as parent entity column is not inde… -
ADW extract and daily extract isnt consistent for delivery window attributesSummary: ADW Data and daily extract isn't consistent for delivery window attributes. i could see in ofs documentation Available Activity Fields (oracle.com) for Daily ex…
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Customized "Manage Columns" is randomly resetSummary: After customizing the columns to be displayed in the dispatch console List view, we find that the user's customization is randomly reset. Content (please ensure… -
will routing still assigning work if there is a "Soft Skill Mismatch"Summary: will routing still assigning work if there is a "Soft Skill Mismatch" Content (please ensure you mask any confidential information): Version (include the versio… -
Health/Availability Checks on OFSSummary: I have a customer that wants to use ServiceNow to perform health/availability checks on their oracle cloud products. They have been asking how they can do that …
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asset attribute pluginSummary: Also attachment says Mobile Activity Completion Includes Updates to Asset Identifiers and Attributes. How? WAM-OFSC_Setup_Guide_24A.pdf This talks about the abo…
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Midnight Work ShiftSummary: Hello Community, I am reaching out to inquire about the feasibility of implementing midnight work shifts within Oracle Field Service Cloud. Our team is consider…
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Optimizing Bundled Activity Routing for Linked AddressesSummary: I have the following case: Linked activities A-B and C-D, but each activity has a different route. I need to execute the routing plan, but instead of routing ac…
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contains condition for XML-like data stringSummary: i want to put contains condition for multiple values in skill condition. Please suggest way. Content (please ensure you mask any confidential information): Vers…
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Maximum number of properties that can be added as monitored activity fields in the activity historyWe need to know how many fields or properties we can add as monitored activity fields in the activity history. Is there a limit? Currently, we have 114 properties added …
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Update Historical Activity/ Debrief from OFSC after 24 hours of Activity DateSummary: For Asset Based Field Service, there are cases where Field service engineers are on international trips OR restricted Customer premises and might not be able to… -
API Get a resource routeSummary: Buenas tardes! Tengo el siguiente caso: el horario habitual de los técnicos es de 09-18 hs. Cuando los técnicos finalizan su última actividad del día a las 17:3…
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craft vs skillSummary: We have req where craft would be tagged to activity type and coming from WACS. Struggling to how to add in OFS as skill condition? because with skill it make se…
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Disable Notification inside OFS (notification panel)Hello everyone! Is it possibile to switch off notifications inside OFS? Acting on the mobile settings (device settings > application > Field Service > notifications > do…
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AI Recommendations Feature - QuestionSummary: I have a question on the recently introduced AI recommendations functionality. When it was initially released I logged a SR as it wasn't working as expected. An…
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Is there any information on how quickly Message Scenarios should process?Summary: Speed of Message Scenario processing times Content (please ensure you mask any confidential information): We have a scenario where an Event integration to a bac…
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Capturar el tiempo que dura un recurso en un estadoSummary: Buenos días ¿Es posible capturar el tiempo que un recurso dura en un estado específico si existe un Api o de otra manera se puede capturar, como por ejemplo: Al…
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Restricción para que los recursos no puedan iniciar una Orden de TrabajoSummary: Buenos días. Quisiera saber si existe alguna forma de implementar una restricción para que los recursos no puedan iniciar una Orden de Trabajo si no se encuentr…
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Is there a way to extract the amount of km each field employee traveled for each day?We need to extract this information because it is relevant for paying the field employees. Is there any way to get the exact kilometers traveled on the day? -
Dispatcher (Manager) to perform Field JobsSummary: There are few Dispatchers in the Organization who will assign Activities to the Field Service Engineers as well as they themself will be performing activities a…
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Failed to update Quota Mins by Mass Populate in OFSSummary:Hi Team, We have updated the quota mins for 7th Oct 2024 for respective Quota Buckets, after that we again updated the Mass Populate for day-to-day. Source Date-…
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ORACLE FIELD SERVICE - CollaborationSummary: Hi, User unable to see helpdesk tab in collaboration chat in OFSC application. Is there any way to add the tab in configuration? same userType is able to access…
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Issue with Failure Message Scenarios for Some Activity in OFSSummary:We have checked some Sample Orders, and its receptivity Activity ID, found that message scenarios functionality(Update activity Order) working fine for some orde…
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How to capture the logs, monitoring the logs in OFS.Summary:Hi Team, Can you please help me how to capture the logs, monitoring the logs or is there any API to use to capture the logs and monitoring the logs in OFS. Conte…
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Update user login via APISummary: I am trying to update the user login property via the REST API, I get a 200 response on PATCH /rest/ofscCore/v1/users/{login} but the login property is not upda…
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Report of rescheduled activitiesSummary: Estimates, Is there any report where I can see all the activities that were rescheduled? That is, that the date has been changed. Thank you. Content (please ens…
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Complete activity in OFS without it being assigned to a technicianI would like to know if it is possible to complete an activity in OFS without it being assigned to a technician.
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Restricting Drivers from Accessing Field Service Application While DrivingHi, Is there a way to restrict drivers from accessing the Field Service application while they are driving? This is a safety concern, and we want to ensure that the app …
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Updating Work Order Location Based on Actual Resource LocationHi, We have a requirement to update the work order location (latitude and longitude) based on where the technician actually performed the work. In our case, the work ord…
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Automating Work Order Suspension Based on Exception ReasonsSummary: Hi, I have a requirement where the work order needs to be automatically suspended if the technician selects an acceptable exception reason for not servicing (e.…