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Field Service
Discussion List
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Updating many activities to 'en route' or 'started' statusSummary: Good morning, I need to perform some tests of mass mailings (200 approx) to verify the correct functioning of the message scenarios. To do this, I need that man… -
Relogin Timeout valueHi, The documentation indicates that "Relogin Timeout" value has to be greater than "User Inactivity Timeout". However, as seen in the attached image, we currently have … -
GPS / Location Access and SecuritySummary: We want to allow technicians to see each other on the Manage page so they can collaborate and share/reassign activities where necessary, but by doing this they …
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Disable OFSC Notifications for particular action, Is it possible?Need to Disable the notification when the user adds the new note in the plugin? Is it possible to disable the notifications for the particular plugin related Action.
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Calculate route time of activitiesSummary: I would like to know how the route time of activities is calculated in OFS? Content (please ensure you mask any confidential information): Version (include the …
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Not able to delete to Properties Field and Data Filed created in OFSSummary:Hi Team, We have created the properties in OFS, now i tried to delete the unwanted properties field and data field in OFS but its giving the error.Please find th…
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Print Route for Future week or monthSummary: I understand we can print Route only for a Particular day. Is it possible to Print Route for a range of Time period, eg: a week or a month. -
Battery consumption with the application logged inHi, I would like to know if having the TOA application logged in and with the GPS activated consumes much more battery than normal on the cell phone. Thanks.
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Query on Activity bar length for a started activityHi Team, Let's consider an activity assigned to a Field Engineer (FE) with a duration of 1 hour. In the time view, the length of activity bar reflects this 1-hour durati…
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Setup SSO in OFSC with Azure ADHi All, We are looking to setup SSO on Field Service With Azure AD. Has anybody done this before? We are looking to get some guidance on this setup. We do have the docum… -
Why a repeat calendar erase the actual one?As a Clerk, I want to be able to repeat a particular schedule for a field ressource. For exemple, a technician having a schedule for monday to thursday 7am to 5pm, but f… -
How to populate the Activity History details in Daily Extact DB and Its Report in OFSSummary:Hi Team, Can you please let us know how to populate the activity details history in Daily Extract Report DB. Regards, Malay Content (please ensure you mask any c…
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How to integrate APEX DB Table:VFQ_WFM_ACTIVITY_HISTORY in Daily Extract for Reporting in OFSCSummary: Hi Team, We have APEX DB Table: VFQ_WFM_ACTIVITY_HISTORY where Old Value and New Value column present. Kindly let us know how to integrate APEX DB Table: VFQ_WF…
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Channel configurationSummary: Hello! I have created a new channel but I have the problem that there is no connection between OFSC and the external system. How can I check that the Host is th…
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create Activities associated to a lead while importing the lead using APISummary: How to Import activities associated to a lead while importing the lead using API. Ask here is i want to create one lead associated with multiple activities how …
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using service area for work zonesSummary: if we are using service area for work zones. we are using zone key as wam_activity_serviceArea which would contain zone and would be mapped to WACS. for mapping… -
Modify the 60-minute Timeout for a user's login session in OFSSummary: Hello, I would like to know if modifying the 60-minute Timeout for a user's login session in OFS is possible. We are looking for alternatives to the problem tha…
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sort the meter activities in ascending order using Meter PluginSummary: as per documentation and meter read plugin functionality 'The A_Meter_Order_Number property is used to sort the meter activities in ascending order'. The pendin…
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Suspending and resuming activity should not impact uploading of live photos/documents in OFSSummary:Hi Team, If activity is suspended then resumed on Oracle Field Service, there should be a capability to upload live photos cannot be uploaded again. Ability to u…
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meter reading sequenceSummary: how it can be ensured via filters. can filters sort base don value of field? Content (please ensure you mask any confidential information): Version (include the…
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Is it possible for the survey link to send more than one question to the customer in OFSSummary: HI Team, In the Survey Link Enhancement- Is it possible for the survey link to send more than one question to the customer in Oracle Field Service Can you pleas…
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Does OFS support the use of placeholders in a URL plugin?Summary: We'd like to add a GIS plugin to our activity pages. Can it be configured so that the URL field can grab the latitude and longitude fields from the job and chan…
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Best way to ensure reconfirming of data entered in a field on a form.Summary: We are trying to avoid typos in electric meter numbers entered by our meter servicers. We can certainly ask them to retype the number in a second field, but is …
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Barcode scanning can be accomplished via the browser version of Field Service?Summary: Anyone know if Barcode scanning of Electric Meters can be accomplished via the browser version of Field Service, or does it require the native app? Content (ple…
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Add comparisons on dates in the message scenario blocking conditionsHi, I would like to know if it is possible to add comparisons on dates in the message scenario blocking conditions or in the button visibility conditions? Thanks
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Does anybody know the max length of subscriptionId in the REST APISummary: What is the max length on subscriptionId? Content (please ensure you mask any confidential information): Up until today, all our subscriptions has been 40 chara… -
Submit Service Request with the activity in Completed statusHello, I would like to know if in an OFS outbound message scenario step a Service Request can be sent with the activity in the Completed state. Thanks
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OFS status OOB Customer Cloud UtilitiesSummary: can i get list of OOTB mapping of status between OFS and CCS that can be cancellable. For eg, Enroute status in OFS is cancelleable from CCS. In documentation s…
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Report of users and permissions profile typeHello, I would like to know if obtaining a report in OFS of who viewed an activity in TOA on a particular date (who viewed the details of an activity) is possible. Also,…
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activities that are assigned to technicians that works overnight at some point become inaccessible.Summary: Our client have told us that they have technicians that work overnight but we are currently finding that the activities that are assigned to those technicians a…