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Field Service
Discussion List
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Dispatch console resource hierarchy cleanup after Instance RefreshSummary: Hi Team, We have resource hierarchy created in our lower test instance. Hierarchy is not accurate. We have to create fresh hierarchy i.e. resources data in the … -
Fusion Field Service Native Inventory Integration and Collaboration – Inventory TransferHi Team, We are currently evaluating the native Oracle Fusion Service Logistics ↔ Oracle Fusion Field Service inventory integration (26B) and have a question regarding C…
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Can we Modify Activity Segment End/Not/Cancel/Suspend Screens in Oracle Fusion Field Service?Summary: Modify Activity Segment End/Not/Cancel/Suspend Screens to put more ootb, custom fields and put validations and warnings based on fields like - "Segmentable Acti…
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How are WACS questionnaire service history forms displayed on OFS activity?Summary In WACS-OFS accelerator 25.10, admin sync integration creates WACS questionnaire service history as OFS forms. The release notes describe the form creation but d…
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Deactivate user from Hosted Named User MetricsTo deactivate users from HNU Metrics report, we have received the link https://docs.oracle.com/en/cloud/saas/field-service/faadu/t-activate-deactivate-delete-user.html W… -
Ability to increase Activity Transfer Timeout time from 10 minutes to couple of hoursSummary: Hi Team, We are using collaboration feature to transfer activity from one user to another. Transfer gets expired after 10 minutes if not responded. Can someone …
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Oracle Field Service Dispatch Console crashing - Recurring RESULT_CODE_HUNG ErrorUsers are experiencing recurring unresponsive page errors (RESULT_CODE_HUNG) in the Oracle Field Service Dispatch Console application, regardless of the browser used. We…
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Ability to send activity form/plugin screenshots to Object Storage similar to attachmentsSummary: Hi Team, We have configured a property with Type Attachments and OCI Object Storage as External Storage. When user takes a picture using this property, picture …
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How Not Done status of any activity in FFS is handled in WACSSummary: We are currently implementing the Oracle Fusion Field Service (FFS) and Oracle Utilities Work and Asset Management (WACS) integration using the Oracle Integrati…
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When accessing Resource Type task via Setup and Maintenance, "Key Not Found" error is encounteredSummary: We have enabled Redwood Fusion UI for Field Service configurations including Resource Type. When accessing Resource Type task via Setup and Maintenance in Fusio… -
Ability to hide suspended activities for a user type from dispatch consoleSummary: Hi Team, We have a requirement that for one of the user types, we do not want to display suspended activities on dispatch console. Can you please help how this …
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What kind of orders can be seen on the "my route" page?Summary: When viewing activities on the Oracle Fusion Field Service "my route" page what types of activities can I see. Example: Scheduled, Completed, Canceled, etc.
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Bulk Update of Resource Location in Oracle Fusion Field ServiceWe want to update the Resource Location for multiple resources in Oracle Fusion Field Service through Oracle Fusion. Is there a supported bulk update method, such as an …
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Where we can set calendar weeks for quota and capacitySummary: on business rules screen there is configuration for Quota management under that there is option for quota and capacity there we are able to select the calendar …
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Unable to Configure Delivery Channel for Pre-Built OFSC Email anymoreSummary: About 3-months ago, we were able to configure the pre-built OFSC Email as a Delivery Channel in our lower environment without any issues. As we are now preparin…
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Message Scenario: Reply address DKIM validation is temporarily unavailable. Please try again later.Summary: We have a Message Scenario configured for WIMT that sends an email to the recipient and uses noreply@fs.ocs.oraclecloud.com as the reply address to make sure it…
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Previous day's activities get stuck in En Route statusSummary: Sometimes the users suspend an activity, to be scheduled for a future date, while completing the last valid activity — they are automatically put into En Route …
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Add master activity ID and global status of multi day activities in message scenarioSummary: In multi day activities, OFSC segment activity in multiple segment. Each segment can be managed independently. In the creation of this WO, REST command return t…
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Text to Speech Functionality In OFSSummary: Hi All, We have a requirement in Oracle Field Service (OFS) where field engineers should be able to listen to work order instructions while traveling to the cus…
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Oracle Field Service Cloud Integration with Google CalendarSummary: Business needs to integrate Oracle Field Service with Google Calendar. Based on the documentation, there are Google Calendar Adapters in Oracle Integration Clou…
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Delete custom propertiesHi, The user defined the following property: After testing on the forms, he deleted the references to the properties. (This was in February—that is, more than 90 days ag… -
Unable to Create REST/SOAP API Application – "Field Service API" Option Not AvailableHi Experts, I am trying to create a new application in Oracle Field Service for REST API authentication. According to the Oracle documentation, when creating a new appli…
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How to move resources from root organization to an internal organization in OFS?In Oracle Field Service we have the following resource tree: Root / parent Organization Unit: Parent_OrgUnit Internal Organization Units (created by us): InternalOrg_A, …
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CASDK - 0005 Error in OIC for OFS AdaptorSummary: I am getting an error when adding the OFS Adaptor to an Integration in OIC Content (please ensure you mask any confidential information): I have setup a confide…
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Move Activity suggests different slots for different TechniciansSummary: We have built routes for a bunch of users, when I use the Activity Hint Card → Move Activity option, select the date - Field Service Cloud suggests different or…
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Error during inventory creation in segmentable activitiesThe issue we are experiencing is the following. At first, a segmentable activity is assigned to a resource (R1). Then it is moved to another resource (R2) but the user d…
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Can we disable Service Window/SLA alert on dispatch ?Summary: hi, we are looking for ways to disable service window / SLA warning alerts on activity on dispatch as this is changing the color of the activity which client wa…
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Ability to see completed activities on My Route PageSummary: Hi Team, When we complete an activity in OFSC, data from OFSC flows to source system for validation. We have a custom property named "Status_Validation". When a…
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Is there any way I can see if the event has been triggered from Oracle B2C Service Cloud?Summary: In Oracle B2C Service Cloud, I have created two event subscriptions that should be triggered whenever an incident is created or updated. Is there any way I can …
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New Icon in the Time View for TechsSummary: Starting a few releases ago - we started seeing the following icon in our Technicians Time view Content (please ensure you mask any confidential information): N…