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Field Service
Discussion List
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Pro Tip - Understanding Patching Options for Fusion ApplicationsThis Pro Tip provides an overview of patching in Oracle Fusion Applications, including available patching options, scheduling, and best practices for managing updates. P… -
Issue Configuring External Application Plugin (APK / Non-HTTPS)Summary: Hello All, We are trying to configure an external application using Plugin → External Application, but the application is not hosted on HTTPS (Web) its only APK… -
OFSC Plugins - Disabling Client-Side Debug Function in Production EnvironmentsHi Team, We have identified the presence of a client-side debug function, setOfscDebugModes() in the OFSCPlugin which can be invoked directly from the browser console. W…
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How do other OFS implementations handle 'On-Call' Shifts that cross midnight?Summary: We're curious how other Users of OFS have setup their 24/7 operations. The way we work is functional, but understanding other implementations might help refine … -
We want to restrict being able to enroute to an activity unless it is in the 1st pending positionSummary: There are times that a technician needs to be able to change the order of their route. We are implementing a process to capture a reason when the technician reo…
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Enable Microphone in iframeSummary: We have developed a plugin that has a requirement to accept voice entries. The standard OOTB functionality works fine in iOS or Android but not via a browser. T…
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How to Audit Inventory changes in OFSCSummary: Hi Team, We have a requirement to Audit Inventory Related changes in OFSC like Resource History or Activity History. We want to Audit Inventory related changes …
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Access to the Field Service tables in FusionSummary: I have a few questions regarding Fusion Field Service tables in below document Tables and Views for Sales, Fusion Service, and Field Service Are the standard ta…
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Oracle AI World 2025 Sessions on Cloud Customer Connect (Upcoming and Replays)With an extremely successful Oracle AI World in the books, the Oracle Service Product Management team is hosting a series of webinars that we presented live at the confe… -
Legal Addresses are duplicated when move to Address task is performedOrganization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of):FedEx Description (Required):When usin…
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Guidance on Utilizing Same Technicians Across Multiple Organizations in OFSCWe have a requirement where the same set of technicians should be able to work for two Organizations within a single Division. Example: Organization A is already live on… -
Restricting the technicians to start next day activity if previous day activity is still in startedSummary: With the overnight work setting set to 24 hours since midnight, technicians should not be able to start the next day activity until they complete the previous d…
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Routing must not assign tasks during On-Call shifts, regardless of resource activation.Summary: Documentation and community posts indicate that routing will not assign activities to field resources during an On-Call shift, which is great. However, I have o… -
Data retention with Fusion Field ServiceSummary: Wanted to confirm if there is any changes on the data retention policy of oracle field service, now that it has moved completely into the fusion cloud. Content …
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How to Audit Activities and Configurations in Oracle Field Service CloudSummary: Hi Team, We have a security requirement to get OFSC Activity logs (Which user did what change on an Activity) and also Audit any configuration/resource related …
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How can I remove the "Sign In Oracle Field Service" on login page in OFSCSummary: I cannot find any option to change the "Sign In – Oracle Field Service" text on the login page to customize it as per the business requirements. Is there a way …
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Is it possible to translate user-entered text into a different language?Summary: In this case, we have a need to allow OFS user to enter text in OFS notes or textual form fields in Spanish, which is then translated into English. Does this ca… -
What is the current retention period for Collaboration chat history?Summary: Does retention of Collaboration chat history match OFS retention limitations defined in business rules (max of 90 days) or is this a separate retention period? …
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API limitations on Bulk update resource inventories REST APISummary: Hi team, We are using Bulk update resource inventories (https://docs.oracle.com/en/cloud/saas/field-service/cxfsc/op-rest-ofsccore-v1-resources-custom-actions-b…
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Clarification Required on Image Attachments in Planned Service History PluginHi Team, We are encountering an issue with the Planned Service History Plugin integration between OFS and WACS. When a technician attaches an image and completes the act…
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How long can we store attachments in OCI Object StorageSummary: We created attachment property with OCI Object Storage. How long can be store our attachments in OCI Object Storage. Is there any limit on retention duration or…
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OFS resource field mapping to Fusion users field mappingSummary: We are able to follow the steps and create OFS Resources but would like to understand the mapping between Fusion User and how the OFS Resources are populated. P…
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Support for "OR" Conditions in Custom Filters for Oracle Field ServiceI would like to inquire whether Oracle Field Service currently supports creating custom filters that use OR logic between multiple conditions on custom properties. Speci…
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Linking Assist Activity with Parent Activity of Team LeaderSummary: Hi Team, When a technician assist team leader, as Assist Activity gets created. We want to have Team Leader's Activity ID on Assist Activity and Vice Versa to k…
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parts catalog deleteSummary: currently it takes 4 hours for OFSC to remove item from parts catalog using REST API . how can we reduce the number of hours or make real time deletion? Content…
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Grouping and Linking Suspended Activities in the Activity List UI.Summary: Hi, We're looking for some guidance on handling suspended activities within the Activity List page in our application. We have two main challenges we’re hoping …
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How can we default travel time estimate in OFSC?Summary: Hi, How to default travel estimate value and ignore OFSC learned statistics which is currently influencing travel estimates when returning booking options respo…
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Auto-Routing for On-Call Technicians with automatic route activationSummary: We need some clarification on the auto-routing functionality for on-call technicians in Oracle Field Service. Current Understanding: When an on-call technician …
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REMINDER: Service Automation Solution Overview Demo 5/22 @ 3PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
ENC: Action Required - Oracle Field Service - Tenant: XXXX - [44609a74]Hello Oracle Team, After that we recieve an email related to: Action Required - Oracle Field Service - Tenant: XXXX - [44609a74] we have check all channels on Scenario m…