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Field Service
Discussion List
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Access to the Field Service tables in FusionSummary: I have a few questions regarding Fusion Field Service tables in below document Tables and Views for Sales, Fusion Service, and Field Service Are the standard ta… -
Legal Addresses are duplicated when move to Address task is performedOrganization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of):FedEx Description (Required):When usin…
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Guidance on Utilizing Same Technicians Across Multiple Organizations in OFSCWe have a requirement where the same set of technicians should be able to work for two Organizations within a single Division. Example: Organization A is already live on… -
Restricting the technicians to start next day activity if previous day activity is still in startedSummary: With the overnight work setting set to 24 hours since midnight, technicians should not be able to start the next day activity until they complete the previous d…
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Routing must not assign tasks during On-Call shifts, regardless of resource activation.Summary: Documentation and community posts indicate that routing will not assign activities to field resources during an On-Call shift, which is great. However, I have o… -
Data retention with Fusion Field ServiceSummary: Wanted to confirm if there is any changes on the data retention policy of oracle field service, now that it has moved completely into the fusion cloud. Content …
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How to Audit Activities and Configurations in Oracle Field Service CloudSummary: Hi Team, We have a security requirement to get OFSC Activity logs (Which user did what change on an Activity) and also Audit any configuration/resource related …
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How can I remove the "Sign In Oracle Field Service" on login page in OFSCSummary: I cannot find any option to change the "Sign In – Oracle Field Service" text on the login page to customize it as per the business requirements. Is there a way …
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Is it possible to translate user-entered text into a different language?Summary: In this case, we have a need to allow OFS user to enter text in OFS notes or textual form fields in Spanish, which is then translated into English. Does this ca… -
What is the current retention period for Collaboration chat history?Summary: Does retention of Collaboration chat history match OFS retention limitations defined in business rules (max of 90 days) or is this a separate retention period? …
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API limitations on Bulk update resource inventories REST APISummary: Hi team, We are using Bulk update resource inventories (https://docs.oracle.com/en/cloud/saas/field-service/cxfsc/op-rest-ofsccore-v1-resources-custom-actions-b…
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Clarification Required on Image Attachments in Planned Service History PluginHi Team, We are encountering an issue with the Planned Service History Plugin integration between OFS and WACS. When a technician attaches an image and completes the act…
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How long can we store attachments in OCI Object StorageSummary: We created attachment property with OCI Object Storage. How long can be store our attachments in OCI Object Storage. Is there any limit on retention duration or…
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OFS resource field mapping to Fusion users field mappingSummary: We are able to follow the steps and create OFS Resources but would like to understand the mapping between Fusion User and how the OFS Resources are populated. P…
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Support for "OR" Conditions in Custom Filters for Oracle Field ServiceI would like to inquire whether Oracle Field Service currently supports creating custom filters that use OR logic between multiple conditions on custom properties. Speci…
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Linking Assist Activity with Parent Activity of Team LeaderSummary: Hi Team, When a technician assist team leader, as Assist Activity gets created. We want to have Team Leader's Activity ID on Assist Activity and Vice Versa to k…
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parts catalog deleteSummary: currently it takes 4 hours for OFSC to remove item from parts catalog using REST API . how can we reduce the number of hours or make real time deletion? Content…
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Grouping and Linking Suspended Activities in the Activity List UI.Summary: Hi, We're looking for some guidance on handling suspended activities within the Activity List page in our application. We have two main challenges we’re hoping …
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How can we default travel time estimate in OFSC?Summary: Hi, How to default travel estimate value and ignore OFSC learned statistics which is currently influencing travel estimates when returning booking options respo…
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Auto-Routing for On-Call Technicians with automatic route activationSummary: We need some clarification on the auto-routing functionality for on-call technicians in Oracle Field Service. Current Understanding: When an on-call technician …
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REMINDER: Service Automation Solution Overview Demo 5/22 @ 3PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
ENC: Action Required - Oracle Field Service - Tenant: XXXX - [44609a74]Hello Oracle Team, After that we recieve an email related to: Action Required - Oracle Field Service - Tenant: XXXX - [44609a74] we have check all channels on Scenario m… -
GUIDE: How to setup OFS for using multi-attachment property with Object Storage bucketSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Immediate RoutingSummary: Hello, We are currently implementing the CCS–OFS Accelerator, where activity created in CCS will flow to OFS. We need assistance in configuring an immediate rou…
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Is it possible to edit the "Non-Working Time Warning"-message to make it more visibleHi, Our customer asked us to increase the visibility of the warning message when you try to set the schedule of an active technician to non-working time. There is only t… -
May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d… -
Why does the routing give a non-ideal sequence?Summary: We are using the Optimization Strategy below since our field resources are working with zone ratios. The ratio itself is effective; however, I'm unclear about h…
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Is there any way to include more fields in Edit Required Inventory screen?Summary: I want to add custom fields (such as "Inventory Name" with a text property) to the Edit Required Inventory screen. Is it possible to include custom properties h…
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Sharing truck in OFSSummary: We would like to have Inventory locations in OFS independent of Technicians / Resources. Content (please ensure you mask any confidential information): In OFS, …
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Multiple User Types Access for a Single UserSummary: Hello. When configuring a user, we can assign only one user type at a time. For instance, if we have two user types—one for Electric and one for Water—there may…