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Field Service
Discussion List
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Restrict or Prefer a Field technician for a Specific Customer/SiteSummary: We need an ability to restrict a Field tech to a specific customer/site. Also an ability to create a preference for a specific Field Tech for a specific Field T… -
If there is ability to do that function routing plan depends on activity type and bucket typehow to do that when the bucket type is field visit then the routing plan assign the activity to this bucket when the activity type also is field visit and if the activit…
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Message Scenario that is trigerred when Stop Travel is choosenSummary: I want to set certain values when a user selects stop travel option using the standard stop travel option. can you please let me know the message scenario that …Rohine Devi Dhanasekaran-130953 51 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Filter Issue since OFSC 23ASummary: Prior to 23A when we applied a filter on one browser window, it would retain on that browser window and we could leave any other browser windows either filter-f…
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Show Required Inventory Installed or otherwiseSummary: Question: Is there a way to send to a custom activity property the number of required inventories on an activity and list which action took place with that requ…
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Data use in AndroidSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): What is the data amount utilization that consumes OFS Application in And…
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Customising En Route Screen and Stop Travel ScreenSummary: We want to add additional fields to the En Route Screen and Stop Travel Screen. I am not able to see this Screen visible in the application. How can i see this …Rohine Devi Dhanasekaran-130953 51 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Field Mapping between Field Service and Service LogisticsSummary: Need field level mapping between OFS and Service Logistics Content (required): We have referred to the integration document (https://docs.oracle.com/en/cloud/sa…
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Does the "Allow update activities & offline sync after overnight..." affect Daily Extract?Summary: In 'Configuration' > 'Business Rules' we are considering setting a value for "Allow update activities & offline sync after overnight..." in order to allow more … -
Increasing length of [resources] fieldSummary: In the 'Resource Info' screen, the [resources] field does not display the entire list when there are several visible resources assigned to a specific user/resou…
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Where are the Oracle Field Service 23A Release NotesSummary: Where are the Oracle Field Service 23A Release Notes Since the migration to My Oracle Support in March 2023 finding release notes for Oracle Field Service is, t…
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Message Scenario launch condition when customer submits WMT Score/FeedbackSummary: Is there a message scenario launch condition that we can use to setup (for example) an email notification when a customer submits a WMT score and/or feedback? C…
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How does Access Schedule Works in OFSC? Will that have an impact on Routing?Hi Team, I came across a standard activity field Access Schedule which lets us choose access hours and exception day. I was wondering does routing assign the particular …
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How to Follow up RCA details of Performance Degradation issue?Summary: Follow up RCA Details of Performance Degradation Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snip…
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where can I find details of OFS app security feature and connection encryption detailsSummary: KPN security team needs to know details of OFS app connections with oracle cloud like if all connections with app are encrypted , how are these connections with…
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How to change the style and color of a property in the Edit/View activity screen?Summary: Content (required): Hello good afternoon community; I want to ask you if there is a way to change the style, font, color of a property value in Edit/View activi… -
"User Type" Not an Allowed Property on Condition for Activity HintSummary: I am trying to configure the "Start" buttons behavior differently for UT1 vs. UT2. I was able to add the correct conditions to the "Edit/View Activity" screen b…
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Routing Optimization Goal QuestionSummary: We are looking for the correct routing optimization goal to achieve the following desired behavior: Route as much work as possible allowing additional resources…
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How to book an activity but not auto asign to a technician?Hi, We have a requirement that Technician should be able to Create Activity from the current activity they are working on. We are using Book Activity for this purpose. B… -
How to change a Glossary entry on OFS ?Summary: We'd like to modify a glossary but unable to do so since we do not see option to modify it. We only see export button. We'd like to ask assistance in checking t…Renato Kermentz-Support-Oracle 51 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle -
How to configure popups for emergency activities in OFSC?Summary: We are working on "emergency response and repair" use case where in we are trying to configure popups for emergency field activities coming in. Content (require… -
String property character limitHi Team, Is there a limit to the number of characters that can be stored in a string property? Also does the limit varies based on the 'line count' we decide while creat…
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OFSC Instance cloning possibilities.Hi Team, While do an instance clone in OFSC we can choose to clone either configurations only or configurations and data. If my understanding is right, even if we clone …
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field validation not runningSummary: The required field seems is missing validation Content (required): As the below indicates, the Causal Part is a required field, same as the rest of the three, b… -
How to create a report of user types settings?**This post was created as part of a How to Service Request (SR) Summary of the question: We need to create a report including all the user types in the OFS environment …
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Application refresh that should not clear the message errorSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Is there some way to configure some type of Application refresh, or if …
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Is there a way to set a property to null each time an activity is created?Summary: Property reset upon activity suspension. Content (required): Please see the attached doc for an explanation. Version (include the version you are using, if appl… -
Doubt in service logistics and order management activities in field service process flowSummary: We are trying to implement the entire Field service process flow in Oracle fusion but have some doubts. Content (required): The standard field service process f…
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Button to invoke Plugin to be shown in Activity page menu only for mobile OFSSummary: **This post was created as part of a How to Service Request (SR)** Content (required): " We are working on a solution where we want a button that invokes a Plug…