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Field Service
Discussion List
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Default Value Expression does not return a value in Book new activity ScreenSummary: Expression does not return a value when set as default value for duration in "Book new activity" context, it executes successfully in the "Add activity" context… -
unable to receive Oracle upgrade notificationsHi , Unable to receive Oracle upgrade notifications for OFS patches and B2B patches. I have access to service console but still not receiving mails regarding patch upgra… -
Receiving New FA Notification When iPad Is LockedSummary: Need notifications from OFS App to appear in iPad Lock screen. We have previously submitted a request for this on 9/22/22 (from: Melvin Manalastas). During a re…
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Feedback required for Oracle Field Service ImplementationDear customers and partners, We want your opinions about what it’s like to implement Oracle Field Service. Earn a CCC “UX Hero badge” and a gift when you tell us your im…
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Table to check charges on field service work orcderHi Team, We need table to check the charges details on the field service work order. Please find the below scrrenshot.
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Can open API be used with Field Service (OFSC)?Hello, We would like to know if OFSC has the capability to consume REST open API requests. Also, is it possible for OFSC to create send_message requests using open API i…
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Unclear Capacity calculation behaviorSummary: I would like to know if the following query is the expected behavior for Capacity. If there are tasks in the bucket that no technician can do because they don't…
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Limits of custom themes and WMT themesSummary: Good afternoon, is there a limit to create custom themes and WMT themes? Can I create as many as I want? Content (please ensure you mask any confidential inform…
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On parts and catalog while selecting the data(parts)its not auto populating? Can we have a solutionSummary: We have uploaded the data of parts and catalog. While selecting the data(parts) in the search of parts Processing page the item number and description should be…
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What certificate SSL does the rest/ofscCapacity/v1/showBookingGrid service use?Summary: What certificate SSL does the rest/ofscCapacity/v1/showBookingGrid service use? The document SSL certificate renewal for Oracle Fusion Cloud Field Service (Doc …
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I am trying determine how to identify the volume and types of collaboration messages being generatedSummary: I am trying to determine how we can extract the volume and types of collaboration messages that are being sent to resources daily. Using the message report does…
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Unable to delete resourceHi everyone, I am having trouble deleting a resource in Oracle Field Service Cloud (OFSC). I have followed the steps described in the official documentation and also use… -
Automatic Copies When Modifying User Type in OFSCHello, Every time I change the User Type of a resource in Oracle Field Service Cloud (OFSC), an automatic copy of that resource is created. I don't understand why this i…
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ressources type don't appearSummary: I created a new ressources type to enable the fonction ''Used for Quota Management''. When i go in a ressource to change the ressources type, the new one doesn'… -
Check truck capacity when assigning activities to truck resources?Summary: Can Oracle Field Service Cloud (OFS) manage and check truck capacity when assigning activities to truck resources? Content (please ensure you mask any confident…
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Service rest/ofscCapacity/v1/showBookingGridSummary: From the attachments, what is the SSL certificate of the /rest/ofscCapacity/v1/showBookingGrid service? Please share the SSL certificate credentials and indicat…
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Need guidelines for adding a new field to a “real time” table to be fed to a Data LakeSummary: Need guidelines or steps to understand adding of a new field to a real time table Content (please ensure you mask any confidential information): Per our busines… -
Rest API Find matching ResourceSummary: I want to schedule an activity indicating the Time Slot but it is not reflected in the result. Content (please ensure you mask any confidential information): Th…
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Contingent worker Service- Unlimited access ?Summary: Once subscription is taken, i believe adding contingent workers does not apply per user cost. Please confirm. Content (please ensure you mask any confidential i… -
is_day_changed how it worksSummary: We need to know how is_day_changed works Content (please ensure you mask any confidential information): We need to know how is_day_changed works to see if we ca…
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Is_activity_scheduleSummary: Could you please tell us how the Is_activity_scheduled property is used in the conditions of a scenario? We need to recognize when an activity goes from Schedul…
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Reassign activities between resources to optimize the routes after activities are assignedSummary: Hi Cloud Community! We want to reassign activities to make each resource route optimized when a routing plan runs. For example, if currently there are 3 Resourc… -
Service https://amx-peru2.test.etadirect.com/rest/ofscCapacity/v1/showBookingGridCuál es la versión del protocolo que utiliza el servicio: https://amx-peru2.test.etadirect.com/rest/ofscCapacity/v1/showBookingGrid, tanto en DESARROLLO como en PRODUCCI…
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What is "Street Level" definition for OFS Routing?Summary: Hi. I've missed asking this question during the Customer Connect 24B Field Release Webinar. There's a new feature called bulk routing SLR travel time option in …
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Is_activity_scheduled on move from scheduled to unscheduledSummary: We implemented a move scenario to Set a property when the order goes from Scheduled to Unscheduled. We put a blocking condition with Is_activity_scheduled is nu…
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Internal Activity to be created by providing Start and End Time in Add Activity ScreenSummary: Technician's performing Internal Activities need to create Activity by providing Start Time and End Time of the Activity. Duration should be picked automaticall… -
Non Working Day in Timeline ViewSummary: Our Customer is expecting to have the Non-Working day of the Technician to be displayed in Timeline view similar to other activities in a different color coding…
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How often is the mobile app updated?Summary: Our company uses another external mobile application that we have integrated with Oracle using an External Plugin. Their application receives updates regularly …
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Maintenance Pack 06 After Field Service 24B Upgrade QuestionSummary: Hi. Quarterly, there's an OFS upgrade where ours is now 24B. After a week, there's a Weekly Maintenace Pack 06 that was completed in our OFS environment. For th…
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Workflow - Resubmittable Forms / Hide Completed StepsSummary: I am configuring a workflow with Main steps that are the basics required for completing an activity (that must be done in sequence) and Sub steps that can be do…