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Field Service
Discussion List
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Its important to change the default of the activity start timeSummary: Its important to change the standard of the activity start time as when adding activity without entering the start time , the start time is always coming with 1… -
Any articles/documentations I can get regarding battery consumption for OFSC mobile?Summary: Content (required): Hi Team, My client plans to shift to OFSC mobile from their current custom application. One issue they have is in relation to the battery co…
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I want to Put validations on 'odometer' field based on the value appear in 'Last meter reading'fieldSummary: I want to Put validations on the 'odometer' field based on the value that appears in the 'Last meter reading' field that "Odometer" value should be Greater than…
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Is there a way for Edit/View Form's fields will become read-only once FA is in completed status?Summary: Hello there! Our OFS is integrated with C2M. Once the FA is completed from OFS, the interface process is triggered and sends the data information to C2M (e.g. m…
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Its Important to know if there is ability to import resources without APISummary: We need to import resources data (Information,Calendar,Workzone) to oracle field service but without using API. and if there is no way to do that rather than AP…
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OFS Application Autonomous Database Time OutSummary: If the autonomous database is down, is there a time out for real time file? If so, what is it? Content (required): Our client is asking if the autonomous databa…
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Automatic launch of pluginSummary: Is it possible to launch a plugin based on field conditions? Content (required): For example when a technician installs an inventory item and indicates the inve… -
planned service histories not working as expectedSummary: When the field user starts the assigned activity before his/her default starting time, we are unable to find the asset button in the activity details screen and…
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Assigning activities which are about to be late.Summary: Understanding routing filter setting. Content (required): There is one setting "Assigning activities which are about to be late." in routing filter setting. Her…
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How does the Assignment assistant determine the route sequence suggested?I would assume the Assignment Assistant should display the job being moved by the assignment assistant in the most optimal position on routes of the technicians, based o…
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Using 'Limit work by points' - more information requiredSummary: Our Business are exploring the use of 'Limit Work by points' within our configured Routing plans. We have message scenario steps configured to apply a Points va… -
The pending status is not showing in the Exported File and its important to find a way ASAP.Summary: we created custom property for the activity status and not using the standard one. The business is need the status "Pending" by default coming auto without manu…
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"Your session has expired" prompt is appearing more oftenSummary: The "Your session has timed out" GUI is appearing more often than usual for many OFSC users. Content (required): During the past few weeks we have received seve…
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Login and API domains removal on November 3rd, 2023What we are announcing: Removal of the legacy domains https://login.etadirect.com and https://api.etadirect.com on November 3rd, 2023 Summary: Starting on November, 3rd … -
Its Important to know if possible to do Custom Screen as the Equipment list with some differencesSummary: We need to do Custom function such as the Standard inventory Function and adding more functions to instead of using the standard inventory functions as the stan…
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Is it possible to develop custom plugin like this imageSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Its Important to know why the added item is not savedSummary: when adding item or expense and click save then get back to the screen again is not saved After clicking Save and get back to this screen again the item not sav…
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Camera - Default ResolutionSummary: When taking a photo in both iOS and Android, the default resolution is very low with a DPI of 96. In some cases this results in a photo that isn't 'sharp' enoug…
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Handling of scenario where a resource has no work skill restrictionsHi Team, In our client business, Field Resources are flowing from one system and their skills are flowing from another system. So when a new resource is onboarded, it wi…
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An activity in status "Not Done", is there a way to deactivate the URL link the Customer receives?Summary: When the Customer receives the URL link to evaluate the technician’s service and the activity for any reason is “Not done”, the link remains active. Content (re…
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Asset Details OFS Standard Plugin ParametersUnable to configure Asset Plugin We have tried installing the latest Asset 360 plugin (23C) and noticed that there is a mandatory parameter called "NodeTypeCodes". Where…
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Ability for Technician to have a solution for massive Photo UploadsHi, Ability for Business to have a solution for massive Photo Uploads to be taken care by Technician Mobility app where Number of Pictures can range from few to thousand… -
Is there a standard OFSC estimation for timelines for a medium and high complexity project ?Summary: OFSC projects range from 5-6 months to even 1-1.5 years depending on various systems involved and the project size and complexity. Does any body have any thing … -
Resource DeactivationSummary: Hi All, The question is: If someone was assigned an activity and THEN became deactivated or Inactive. In this case how are we going to handling those activities…
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Are all past activities, regardless of its activity status, part of retention?Summary: Hello. Quick questions: When it comes to retention, does it check the status of the activity like pending or started will not be part of it? Or would it be dele…
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Why the export is not showing the clock in that's done before and after doing suspend.Summary: we changed the start name to be clock in and end to be clock out, after ending the cycle then click export the system showing only in the export suspend and com…
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Cancelling an Assigned and Started FA by SupervisorSummary: Good day! I do have a question. Here's the background: A field activity was assigned to a field worker by a supervisor. Field worker "started" the field activit…
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Its important to know how to integrate the Collaboration with external device.Summary: we have the below external device need to integrate it with the collaboration feature thats existing in oracle field service as if there is doc for that.
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Is there any REST API that can tell me how much Quota I have used?Summary: Content (required): Hello community, I hope you are very well. I am using the Get activity booking options (/rest/ofscCapacity/v1/activityBookingOptions) REST A… -
How can I verify which user has closed the quota for a certain bucket on a given day ?Summary: we need to verify which user has been modifying the quota status. Content (required): Version (include the version you are using, if applicable): Code Snippet (…