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Field Service
Discussion List
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Is it possible to expand the period of time that resource history remains on the system?Summary: The resource history now disappears after 24h, and we expected that the information remain for 90 days. Version (include the version you are using, if applicabl… -
Is there a possibility to get a list of users currently logged in to OFS application.Summary: I need list of all users who are currently logged in to application. Note this is not the active users inside applications, But I need users who are currently l…
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what is Allow user Feedback?Summary: Content (required): We want to understand – “What is the purpose of the “Allow user Feedback” checkbox on the user type “General” page. We can’t see it in the d…
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How delivery window values are calculatedSummary: Can someone explain how the value for the delivery window is exactly calculated Content (required): Below an example, I have an activity where the delivery wind…
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What options do we have to secure OFS & make sure it is compliant with identified risk for accessSummary: Looking for better option to enable additional security to secure OFS application. Content (required): We wanted to have additional security while accessing OFS…
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"My Route" - how to calculate percentageSummary: What is the numerator and what is the denominator in calculating the percentage on the My Route tile Content (required): Version (include the version you are us…
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remove - the Select Resource option - under the Dispatch ConsoleSummary: Remove the Select Resource option under the Dispatch Console Content (required): Does anyone know how to remove the Select Resource option under the Dispatch Co… -
How to display 'Elapsed Time' (since activity start to now)Summary: We would like to display the ELAPSED TIME (in minutes or in hh:mm format) since the activity was started. Content (required): The elapsed time should be calcula… -
CUAL ES LA LOGICA DE EXTRACCION DE LA API /rest/ofscCore/v1/folders/dailyExtract/folders/{dailyExtraSummary: Quisiera entender la fecha que se suma en el request de la api para extraer información , a que hace referencia la fecha ?? ; es la fecha de generacion de la ac…
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'Position in Route = 0' visibility is not working as expected in a FormSummary: 'Position in Route' used in a visibility condition in a Form is not working as expected. Content (required): I added a text field in a form, and want the text t…
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Impacts of activating the "Allow update activities and offline sync after overnight ..." flagSummary: What can be the impacts of activating the "Allow update activities and offline sync after overnight within the following number of hours" flag in an environment…
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while using linked templates (start-to-finish) allowing us to start 2nd activity without notifyingSummary: while using linked templates (start-to-finish) we tested the use case wherein we started the 2nd activity first and the 1st activity second. the system allowed …
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how to configure two maps for two different groups in OFSSummary: Once business starts with Google map if afterwards their transmission group wants to use Baidu, can it be configured? Content (required): Version (include the v… -
Is it possible to move unscheduled activities which already on Tech routes to one specific bucket?Summary: Hi Team, We are having one scenario where if Techs are not able to take any action on few jobs. Like a Tech is having 5 jobs in a day and he took action only on…
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What does the white line that divides an activity in Manage and Dispatch Console mean?Summary: Content (required): Hello Oracle Community; I would like to know what it means when an activity has a white line that divides it. The activity types that I have… -
Implications of Not Activating route and leaving activities in pending status.Hi Team, Our technicians are not using the OFS Mobile App. So they will not be activating route or performing any activity actions in OFS. All these updates will have to…
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Is it possible to get non-scheduled activities created on a particular date via daily extractHi Team, We had this requirement wherein we want to get the list of non-scheduled activities created for a particular day. The daily extract from what we tested was not …
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Can the Following Scenarios be handled by routing?Hi Team, We have the following scenarios, please let us know if the routing algorithm can help us achieve via some filters or rules:- Activities in route of resources wi…
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Is it possible to detect that a property has been modified in OFSC (by ressources)Summary: Is it possible to detect that a property has been modified in OFSC (by ressources) Content (required): I would like to know if it's possible to detect if a prop…
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Routing pending activities to next daySummary: Content (required): Hi Team, We have a requirement to assign activities from the technicians. It is like the pending activities of the technician at the end of …
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How to configure SAML SSO with OKTA for OFSMany customers are asking for instructions on how to configure SSO with OKTA for OFS This post intend to provide instructions on how to perform this configurationDmytro Shurkov-Support-Oracle 102 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle -
AUTOMATIC CREW IN OFSSummary: looking for automatic crew generation in OFSC ie dynamically based on activity. Is it possible? without manual intervention of Dispatcher Content (required): Ve…
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WACS TO OFSC integrationSummary: want to introduce new status in OFS before completed which will go to supervisor approval. So, can this new status be in synced with WACS? Content (required): V…
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Integrating OKTA with Oracle Field ServiceSummary: We are trying to integrate Okta with Oracle Field Service, Please guide with the process or way to find documents related to this. Content (required): Version (…Mahesh Ayyalasomayajula 92 views 2 comments 0 points Most recent by Fernando Parreira-Support-Oracle
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OFS integration with source system for Resource creationSummary: OFS integration with source system for Resource creation Content (required): Hi All, The requirement is to have an integration with source system (holding emplo…
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Is it possible to create an application to send data from OFSC to an Oracle On-premise database?Summary: Content (required): Hello good afternoon Oracle Community; Due to a client's request, we need to know if it is possible to create an application to an On-premis…
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How long does a 'Set property' delivery channel remain displayed in activity history?Summary: Set-property message steps are only available in the activity history for a short period (?). Content (required): Sometimes when troubleshooting an unexpected b…
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Scheduled Reports are always emptySummary: I created a few different 'Scheduled Reports'. I receive the report by email as expected, and the report has column headers, but NO DATA. I am new to creating s…
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Routing By Inventory - QueryHi Team, We have enabled 'Routing by inventory' so that only resources with required inventory will get assigned activity. In doing this we have another ask as well. In …
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stop the users from using the application during production deploymentHi Oracle, We are in the process of doing production deployment and we want to stop the users from using the application and do our configuration changes. The downtime i…Rohine Devi Dhanasekaran-261685 61 views 3 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle