To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Field Service
Discussion List
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Scheduling Multiple activitySummary Scheduling Multiple activity while creating the Service RequestContent All, We have a scenario where the client wants to have the ability to select multiple acti… -
Debrief Plug in customizationContent hi, We are trying to customize OFSC debrief plug in. But facing issue while configuring nginx reverse proxy. Please refer to steps undertaken by us. Any pointers…
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Setup Required Inventory for Activity using UISummary Setup Required Inventory for Activity using UIContent Hello Is there a way to add the required Inventory using the UI so business users do not have to rely on te…
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Showing the assigned or dispatched time and Dispatcher name when activity is assigned to resourceSummary Showing Dispatched time and user name in the UIContent I'm trying to find a way and meet a requirement to show the Dispatched Date/Time and Dispatcher User Name …
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Multiple Activities for a SRSummary Users want to Assign multiple activities for a Given SR based on the type of workContent The users want to select set of Activities when the work order is being …
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Font color for Activity Time View LabelSummary Controlling font color for Activity Time View Label for Activity color schemesContent We have changed the color scheme for our activity type statuses and have so…
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Incrementing a Read-Only Integer propertyContent We have an activity property (Integer type) that we want to use as a counter. When the user select a value in an enum another property, the integer property will… -
Obsolete error while activity is rescheduledSummary Obsolete error while activity is rescheduledContent Hi Folks, Good day Scenario 1) When an activity is assigned to a technician, due to some reason he/ she can't…User_2025-01-31-00-30-32-814 46 views 7 comments 0 points Most recent by User_2025-01-31-00-30-32-814 -
Adding Calendar Shifts and Non-Working Reasons in Daily Extract (Outbound Integration)Content We want to add all calendar shifts and non-working reasons (for each resource) to the Daily Extract (Outbound Integrations) but I can't find the calendar fields …
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How to set From Mail box address in CPM?Content We have a scenario, where we need to send auto email to all latest CC contacts . As there is no standard way which send auto response to latest CC contact. Curre… -
Different Edtions available in OFSCSummary Different Edtions available in OFSCContent Hi All, What are the different editions of OFSC present? one is "Enterprise Edition". There are no details about the v…
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Message placeholders related to custom activities fields.Content Good Morning All, Are you already set a Message placeholders related to custom activities fields? I know we have this list with some Activity information, which … -
Add images in activity screenSummary Is there a way to add images in 'Customer Activity' screens for mobility users?Content We have a screen in 'activity details' where users can add attachments. In…
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execute Event handler on Chat business rulesContent Hi, I am currently working on creating business rules for our chat. There are some rules that I would like to work the same as they do in the incidents like for …User_2025-02-03-18-10-34-197 27 views 1 comment 0 points Most recent by User_2025-02-03-21-37-31-207
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Activity Hint Select Resource ActionSummary Select Resource on Activity Hint is not workingContent There is a Select Resource on the Activity Hint screen OOTB and until recently this has worked where if we…
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Default View FilterContent Hello, We have numerous filters set up in OFSC that allow us to change the view for a user. For example we have a filter that will omit (x) activities from the d…
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Categorize emails that are sent directly to customer service emails and not via ask a question pageContent Hi, Our customers can reach us in a few ways 1. Through the ask a question page on site where they can select a topic/category that they are contacting us about …User_2025-02-03-18-10-34-197 30 views 1 comment 0 points Most recent by User_2025-02-03-21-37-31-207
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New Webinar - "How Field Service Management is leading the way in end-to-end business transformationSummary Join us to discuss how Field Service is at the heart of a digital transformation of end-to-end business processes and how it can unlock new revenue opportunities… -
Adding new role in OFSCSummary Working with Role in OFSCContent How to add new role in OFSC? Currently I have Role like 'Filed Service', 'Tool' and 'Vehicle'. if suppose I want to add new role…
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Soap API's in OFSCSummary Soap API's for OFSC activity creationContent Where I can get SOAP WSDL for create Activity in OFSC?
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Why cannot longitude and latitude properties add in Edit/View activity screen?Content Hello everyone; We create an activity by API operation, and we can include a value in latitude and longitude properties; but we didn’t find these properties in “… -
Join our 21A release webinar on Tuesday, February 23rd!Summary Join for an overview of the 21A enhancements for B2C Service, Field Service, Intelligent Advisor, and Knowledge ManagementContent In this webinar, the CX Service…
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Adding visibility to one bucket for hundreds of resourcesContent We want to add a routing bucket at the top level of the resource tree and allow all technicians (hundreds) to see the bucket. Is there a way to add the visibilit…
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How to restrict the quantity of inventory that a technician can install or uninstall in the activityContent Hello everyone; We need to find a way to validate that a user installs non-serialized inventory types to an activity with a quantity less than or equal to the qu…
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How to make Products/Categories mandatory for an answerContent Hi All, I am trying make the Products/Categories mandatory for an answer from BUI addin. I tried using Answer.ProdCat.Categories or Answer.Products or Answer.map…Bhagyashree Deshpande-250263 35 views 1 comment 0 points Most recent by User_2025-02-03-21-37-31-207
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Deleting Organization Unit in Oracle field Service CloudSummary How to Delete Org Unit in OFSC?Content How to Delete Org Unit in OFSC? In Organization I have 3 org unit Now I'm trying to remove/delete 2 unit, but i'm not gett…
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How to add Custom status (Not renaming via glossary) in Field ServiceContent Hello, We have out of the box statuses like "START", "END" ("NOT DONE", "SUSPEND", "CANCEL") etc in Field Service. I want to add a new custom status as "HALFDONE…Neha AbhayNarayan Singh-Support-Oracle 44 views 5 comments 1 point Most recent by User_2025-02-06-07-21-39-041
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weekStart field of user entity - Default vs other values what is the differenceSummary weekStart of a OFSC User record if Default what will it considerContent Hi All, weekStart of user record as per documentation has "default" as a value apart from…
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tools and accelerators in Oracle field service cloudSummary specific tools and accelerators in Oracle field service cloudContent Do you have any specific tools and accelerators in Oracle field service cloud for use follow…
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Combobox searchContent Hi community, We are facing a requirement in which we have a hierarchical list with more than 100 possible values in the child. Since it is going to be displayed…