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Field Service
Discussion List
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Bundling of Activities - QueryHi Team, We have a requirement where only one notification has to be sent for a group of activities which meets certain criteria. We have enabled Visit Functionality and… -
DKIM Configuration in Oracle Field ServiceSummary: Oracle Field service should configure DKIM Content (required): We are using OFS mails to manage the notifications with our technicians, dispatchers and customer…
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Query on Route event - routeUpdated.Hi Team, We have a scenario where a non-working time is assigned to a Resource in OFSC, an integration should be triggered to take the change back to Source system. From…
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Getting Activity Last Updated By via APIHi Team, Is there any APIs we can use to get the Last Updated By details of an activity. We could find that activity history gives the details in the application UI. Is …
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How to display Geocoding Provider?Summary: Displaying Geocoding Provider Content (required): Hi. Is there a way to display what's the geocoding provider being used by our OFS? Per documentation, "Informa…
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How can I get the old resource and the new resource of an activity that has been moved?Summary: Content (required): Hello, Oracle Community! I need to get the old resource and the new resource of an activity that has been moved In "Oracle Field Service Clo… -
Missing Required Inventory Warning in Dispatch Console Activity LevelHi Team, We could notice that if an activity is missing required inventory, the system is not showing any warnings/indicators in the dispatch console activity level . Th…
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Is there a way to pass value to the forms created in OFS through APIs?Summary: I have a form created in OFS and we want to pass the values in that form through VBCS using the API call Content (required): We already have a form in VBCS too …
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Its important to solve this debrief error as couldn't find any solution from the docSummary: how to solve this error "type": "TYPE_ACTION_PARAM", "code": "CODE_ACTION_INVENTORY_TYPE_INVALID", "entity": "inventory", "entityId": null, "actionId": 0, "para…
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Is there a way to retrieve information on what resources are currently onlineSummary: I am looking to find out if there is a way to retrieve a list of online/offline status for all resources? Content (required): Good Morning, Within the Manage sc…
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Its Important to solve the immediate routing is not working wellSummary: The immediate routing is not working well and always assigned to saad not assign to Nouradin Content (required): Version (include the version you are using, if …
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Its important to solve this the quota is dimmed cannot be addedSummary: Its important to solve this the quota is dimmed cannot be added Content (required): Version (include the version you are using, if applicable): Code Snippet (ad…
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Deleting work-skills via interface queriesHi Team, In our implementation work skills are mastered in an external system. When a skill is deleted in the external system we need to delete it in OFS as well using a…
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Embedding Reports and Dashboards from external reporting tool to OFS - PossibilitiesHi Team, We have a requirement where we have to show some reports and dashboards in OFS (not Out of the box) . There is no integration to Oracle Analytics Cloud. There i…
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Quota is dimmed cannot be addedSummary: Quota is dimmed cannot be added. Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that suppor…
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Its Important to solve the immediate routing is not working wellSummary: the immediate routing is not working well and always assigned to saad not assign to Nouradin Content (required): Version (include the version you are using, if …
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Work Zones for resources not required to displace in geographic areas. Temporary statistics upload.Summary: We are interested in assigning the right worker for the right task according to the skills required. The unusual context is that workers are not required to dis… -
Oracle Field Service Login and API domains Deprecation on 23D Update QuestionSummary: Oracle Field Service Login and API domains Deprecation on 23D Update Question Content (required): Good morning! I just have a question on the upcoming Oracle Fi…
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How long will a page parameter be valid for a particular subscription.Hi Team Can somebody help us understand how long the page parameter(or the data for particular page) is available in OFS. For example. On 05/25 the page number for get e…
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Send Email Notification to technician when Activity is Assigned to the resource from bucketSummary: We have a requirement to send Email Notification to the technician when Activity is assigned from a bucket and when Activity is moved from one resource to anoth…
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Compound Workzone key - How does the system decode?Hi Team, In our implementation, work zone key is a combination of 2 fields RowId and Zipcode. RowId is an alphanumeric value whose length can vary from 7-15. Also we hav…
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Query on events and subscription APIsHi Team, We have the following queries on the Events and Subscriptions API based on the following scenario . I have a subscription created for activityUpdate event. The …
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For a workflow message, how long until the message becomes obsolete?Summary: For the implementation we have following queries that require your assistance. 1. For the advanced workflow as per documentation "sending" status should be sent… -
VBS attributes in Rule setSummary: The VBS rule set is not showing all the attributes , i need options like Case type. Has anyone faced same issue. Content (required): Version (include the versio…
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SSL time to applySummary: I would like to know if we must apply the new certificate SSL (ofs.*) at the exactly date that Oracle proposed or we can apply one day or a week before or after…
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Its important to know the cause of this error with the debriefSummary: When clicking save draft or sign its showing this error Content (required): Version (include the version you are using, if applicable): Code Snippet (add any co…
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Handling huge volume of Resource Location Data for data load.Hi Team, We have to load the resource locations in OFS for more than 7000 resources. For creating a resource location via API we understand there are these steps to do 1…
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Assigning non-working time for a resource few hours . Not a full day.Hi Team, We have a requirement where in the dispatcher has to mark few hours as non-working time for a resource in the resource calendar. (not a whole day) For example:-…
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How to enable deinstallSummary: deinstall in blank Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, …
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How to solve this error cname errorSummary: Content (required): When clicking debrief button its showing this error Version (include the version you are using, if applicable): Code Snippet (add any code s…