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Field Service
Discussion List
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Ofsc validation to check if current date is greater than start date of an ActivitySummary: We would like to implement a validation in Oracle Field Service Cloud to ensure that a field is made Read Write only when the current date is always greater tha… -
Plugin close method perform two redirections (activityId and plugin)Summary: Wondering if it's possible for on the close method of the plugin to redirect back to an activityId and open a specific plugin? Content (please ensure you mask a…
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February 25, 2025 webinar: Start your cloud CX transformation with Oracle Fusion Field ServiceDiscover how service organizations are jumpstarting their cloud CX transformation with Oracle Fusion Field Service. Learn how this solution helps service teams: Moderniz… -
Resource History screen - Horizontal scroll barSummary: In the 'Resource History' screen, it would be convenient if the horizontal scroll bar would always be visible. Content (please ensure you mask any confidential … -
Property Default Value: activity.date not populatingSummary: We have a requirement to auto-populate the 'Date' an activity is planned to in an OFS Form. The Users want to be able to see the Date on the form while they are… -
Ability to restrict activity drag and drop on dispatch console based on a custom property valueHi Team, We have a requirement where we need to restrict the Move of certain activities based on a custom property. The custom property can have values of either "Parent…
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Optimization routing not assigning activitiesSummary: When there are no activities in routing bucket the optimization routing is triggered but skips. Content (please ensure you mask any confidential information): S… -
Different Quarterly update options for OFSSummary: Hi Team, Could you please share the various Quarterly Cohort Upgrade options and their dates for Oracle Field Service? We are exploring the different options th… -
How to enable Multiple Attachments using fusion attachments?Summary: Hello, Can anyone share the steps or docs to implement multiple attachments feature using fusion attachments option in field service? How to implement this feat… -
CX SE Solution session on November 7th @ 2PM CT/3PM ETPlease Join us on November 7th @ 2PM CT/3PM ET for a live session with our CX SE Solution Experts to gain more insight on how you can drive better business outcomes leve…Graham McInnes, OPM Team-Oracle 21 views 0 comments 1 point Started by Graham McInnes, OPM Team-Oracle -
"Ended time" chat as soon as the chat beginsSummary: The JSON for a chat between a technician and the help desk automatically displays the 'ended time' as soon as the chat begins. Content (please ensure you mask a…
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Collaboration Configuration HistorySummary: We have had a few instances of users switching off Collaboration groups. However when running Configuration History via Dashboard we cannot see any reporting on…
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Notification to administrators for time offSummary: Good afternoon, When a resource finishes its last activity early and has at least 30 minutes to free. Usually the technicians do not inform that they have free …
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WATCH REPLAY: Oracle Field Service 24D Release Deep Dive WebinarWATCH THE REPLAY OF OFS 24D RELEASE DEEP DIVE WEBINAR HERE Summary: REPLAY: Product Management reviews new features and capabilities in the 24D release of Oracle Field S… -
Use Routing to move activity from Resource non-scheduled to original bucket?Summary: We have a technician and office user behavioural challenge to overcome:- Technicians leaving assigned customer activities on their Routes overnight that are of … -
order of values in dropdownSummary: want to display enum values in dropdown in sequence. But even after defing value sin order, those are appearing randomly. Any clue? Content (please ensure you m… -
Error: Formato de archivo no soportadoSummary: Buenos días, necesito saber a que se debe el error "Formato de archivo no soportado" y como se soluciona. Agradezco me puedan regalar documentación de oracle ac…
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WATCH REPLAY: OFS 24C Release Deep Dive WebinarWATCH THE REPLAY: OFS 24C RELEASE DEEP DIVE Summary: Product Management reviews new features in the 24C release of Oracle Field Service. Content: Watch the replay of our…
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Is there a way to clone a property in OFS?We have some properties in OFS that need to be duplicated and renamed. Is there a way to clone an existing property like cloning an activity type? Or is there a way to c…
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How we can disable multiple triggers of a button in OFS?Summary: We have two buttons . Due to a lack of technician awareness, these buttons are being triggered multiple times, resulting in a heavy load on the message queue. T…
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OFS - Highlight activity in resource treeSummary: We need to know if when searching for activity in the TOA search engine (upper right margin), we can configure the activity in question to be stopped or marked …
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OFSC session timeoutSummary: Where can I find info about the timeout period for Single Sign-On users for OFSC? Content (please ensure you mask any confidential information): We have several…
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Operations on Properties with Date valuesHi Team, We have a string property 'planned_date' which has to be entered by a user in the Activity Details screen. This property has a regular Expression validation to …
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migration techniques one env to anotherSummary: Deployment from one environment to another areas like user types, properties and forms are exportable. But I don’t think we can export things like message scena…
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could not find source code of meter read plugin unlike part order pluginSummary: where i can find source code, have downloaded sample code but could not locate src files of logic. Want to modify. Content (please ensure you mask any confident…
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Filter issue with qualificationSummary: When I try to apply filter condition based on qualification the beavior is not the same. Normaly, when i insert multiple values in a condition, the filter beavi… -
notification management in preference optionSummary: Hi! I would like to offer the option for the field ressources to manage the notification and vibration option. Those features are present in the ''Edit Resource…
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BULK ASSIGNMENT RISK ACKNOWLEDGEMENT - Release update 24BSummary: We are trying to ascertain the logic that triggers the alert that back-office dispatch users will see, and need to accept when bulk assigning activity? Release …
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Forecasting and historical data reference likely rely on separate systems or databasesSummary: Since data retention is for 90 days, isnt it a drawback where OFS is not solving that purpose and client has to incur extra cost to get relayed on other systems…
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Rest API Find matching ResourceSummary: We are analyzing the use of the API Find matching Resource and questions arise about how the "workskill" function in the query. Content (please ensure you mask …