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Field Service
Discussion List
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GUIDE: How to setup OFS for using multi-attachment property with Object Storage bucketSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Immediate RoutingSummary: Hello, We are currently implementing the CCS–OFS Accelerator, where activity created in CCS will flow to OFS. We need assistance in configuring an immediate rou… -
Is it possible to edit the "Non-Working Time Warning"-message to make it more visibleHi, Our customer asked us to increase the visibility of the warning message when you try to set the schedule of an active technician to non-working time. There is only t… -
May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d… -
Why does the routing give a non-ideal sequence?Summary: We are using the Optimization Strategy below since our field resources are working with zone ratios. The ratio itself is effective; however, I'm unclear about h…
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Is there any way to include more fields in Edit Required Inventory screen?Summary: I want to add custom fields (such as "Inventory Name" with a text property) to the Edit Required Inventory screen. Is it possible to include custom properties h…
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Sharing truck in OFSSummary: We would like to have Inventory locations in OFS independent of Technicians / Resources. Content (please ensure you mask any confidential information): In OFS, …
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Multiple User Types Access for a Single UserSummary: Hello. When configuring a user, we can assign only one user type at a time. For instance, if we have two user types—one for Electric and one for Water—there may…
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Ofsc validation to check if current date is greater than start date of an ActivitySummary: We would like to implement a validation in Oracle Field Service Cloud to ensure that a field is made Read Write only when the current date is always greater tha…
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Plugin close method perform two redirections (activityId and plugin)Summary: Wondering if it's possible for on the close method of the plugin to redirect back to an activityId and open a specific plugin? Content (please ensure you mask a…
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February 25, 2025 webinar: Start your cloud CX transformation with Oracle Fusion Field ServiceDiscover how service organizations are jumpstarting their cloud CX transformation with Oracle Fusion Field Service. Learn how this solution helps service teams: Moderniz…
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Resource History screen - Horizontal scroll barSummary: In the 'Resource History' screen, it would be convenient if the horizontal scroll bar would always be visible. Content (please ensure you mask any confidential … -
Property Default Value: activity.date not populatingSummary: We have a requirement to auto-populate the 'Date' an activity is planned to in an OFS Form. The Users want to be able to see the Date on the form while they are… -
Ability to restrict activity drag and drop on dispatch console based on a custom property valueHi Team, We have a requirement where we need to restrict the Move of certain activities based on a custom property. The custom property can have values of either "Parent…
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Optimization routing not assigning activitiesSummary: When there are no activities in routing bucket the optimization routing is triggered but skips. Content (please ensure you mask any confidential information): S… -
Different Quarterly update options for OFSSummary: Hi Team, Could you please share the various Quarterly Cohort Upgrade options and their dates for Oracle Field Service? We are exploring the different options th… -
How to enable Multiple Attachments using fusion attachments?Summary: Hello, Can anyone share the steps or docs to implement multiple attachments feature using fusion attachments option in field service? How to implement this feat… -
CX SE Solution session on November 7th @ 2PM CT/3PM ETPlease Join us on November 7th @ 2PM CT/3PM ET for a live session with our CX SE Solution Experts to gain more insight on how you can drive better business outcomes leve…Graham McInnes, OPM Team-Oracle 22 views 0 comments 1 point Most recent by Graham McInnes, OPM Team-Oracle -
"Ended time" chat as soon as the chat beginsSummary: The JSON for a chat between a technician and the help desk automatically displays the 'ended time' as soon as the chat begins. Content (please ensure you mask a…
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Collaboration Configuration HistorySummary: We have had a few instances of users switching off Collaboration groups. However when running Configuration History via Dashboard we cannot see any reporting on…
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Notification to administrators for time offSummary: Good afternoon, When a resource finishes its last activity early and has at least 30 minutes to free. Usually the technicians do not inform that they have free …
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WATCH REPLAY: Oracle Field Service 24D Release Deep Dive WebinarWATCH THE REPLAY OF OFS 24D RELEASE DEEP DIVE WEBINAR HERE Summary: REPLAY: Product Management reviews new features and capabilities in the 24D release of Oracle Field S… -
Use Routing to move activity from Resource non-scheduled to original bucket?Summary: We have a technician and office user behavioural challenge to overcome:- Technicians leaving assigned customer activities on their Routes overnight that are of … -
order of values in dropdownSummary: want to display enum values in dropdown in sequence. But even after defing value sin order, those are appearing randomly. Any clue? Content (please ensure you m… -
Error: Formato de archivo no soportadoSummary: Buenos días, necesito saber a que se debe el error "Formato de archivo no soportado" y como se soluciona. Agradezco me puedan regalar documentación de oracle ac…
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WATCH REPLAY: OFS 24C Release Deep Dive WebinarWATCH THE REPLAY: OFS 24C RELEASE DEEP DIVE Summary: Product Management reviews new features in the 24C release of Oracle Field Service. Content: Watch the replay of our…
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Is there a way to clone a property in OFS?We have some properties in OFS that need to be duplicated and renamed. Is there a way to clone an existing property like cloning an activity type? Or is there a way to c…
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How we can disable multiple triggers of a button in OFS?Summary: We have two buttons . Due to a lack of technician awareness, these buttons are being triggered multiple times, resulting in a heavy load on the message queue. T…
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OFS - Highlight activity in resource treeSummary: We need to know if when searching for activity in the TOA search engine (upper right margin), we can configure the activity in question to be stopped or marked …
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OFSC session timeoutSummary: Where can I find info about the timeout period for Single Sign-On users for OFSC? Content (please ensure you mask any confidential information): We have several…